In addition, the repair has been going on for a month. In addition to replenishing your deposit account in foreign currency, you have to wait 1.5 - 2 hours. Of the two cash registers, one collects coins, the other has lunch. And, of course, there are also pensioners without a queue. Unfortunately, a social service has turned from a good commercial bank. (Even doctors have a common email queue)
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hunter3133
Level 11 Local Expert
June 16, 2024
Of the 20 customer service windows, 4-5 are working, a long wait, otherwise everything is professional and fast (at the workplace itself)
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Dimitriy
Level 7 Local Expert
September 13, 2022
Excellent bank branch. The service is excellent, the electronic queue helps a lot, there is a lot of space to comfortably wait in line, I would like to single out the staff separately, all the questions that arose were resolved as quickly as possible and I really liked the kind attitude to the client, no negativity, everything is at the level of the most friendly, I recommend everyone to visit!
I spent an hour to replenish the deposit in foreign currency (2 cash desks were working, but one cashier was at lunch, and the second served one customer for an hour). When I asked how to speed up the process, they said they could not help, although there are cash registers in the lobby that can accept bills, but they are not configured for other currencies now (they previously accepted). Conclusion: the bank does not care about high-quality services for individuals!
We have reached the advertising of fonbets and ixbets. Just read carefully the contract and the documents that you are given to sign at the conclusion of the contract, do not forget that the "instructions", "everyone does this", "the contract is legally correct" are only psychological tricks / influence and you yourself sign such nonsense, which in your right mind you would never agree with. And ask (in the contract clause) that you be given the rules for using non-current accounts right away to read. However, the problem is that only by written application (under the contract that you will sign) and they violate the articles of the banking code, bypassing, say, what is clearly forbidden to do there (your rights), they simply stuffed into these rules, which "are an integral part of the contract" that you will sign. Oh yes, and does it bother you that FATCA, which they will tell you that you must sign, will shift the problems of the bank (the capital is not Belarusian) because of the sanctions to you (read carefully), and if to all the bank's customers (citizens), probably just somehow to the national bank or the budget. Who will tell you?
And it does not bother you that you will not be able to refuse advertising and spam (read everything carefully) from a bank that trades your data and is directly involved in betting advertising?
It is open only on weekdays, closed on Saturday and Sunday.
On weekends, you can put money in an ATM in the Green, but often the machine is faulty on weekends.
The largest office of this bank. I always come here if I need to reissue a payment card, or other banking services, for example, whether I need a card account statement, or unlock the card. I have never seen large queues here, everything is done as quickly and efficiently as possible! Maximum, two people and 7 minutes of waiting. The office is comfortable, spacious, there is no feeling of crowding, you can wait your turn on comfortable sofas. So there is a currency exchange office, several ATMs, including those with the ability to deposit cash on the card.
We quickly made a deposit, promptly issued the balance on the settlement day. Clean and spacious, you can only increase the interest on deposits) it seems not enough
Regardless of the time of arrival at the bank, I always stand for 30-40 minutes waiting for my turn. One of the two cash registers is working stably. Once I had to pay for a car (it was possible only in a specific bank), I stood in line for 2.5 hours.
The service is good. But there is one drawback. The eternal problem of changing the currency. They are constantly being rejected. They sell old and flawed ones, but they don't want to accept them. Three balls for this
Always having access to an ATM is super, and there is also a very polite and fast staff. Convenient support and parking. Imho the best bank....and it is clear who created it)
A disgusting bank with a terrible application and disgusting and useless support that do not allow a disabled pensioner to use his money, simply ***, if it were possible, they would put 0 stars, I do not advise anyone, unless you are a masachist and want problems. Their cards are useless non-working plastic, and when you ask them to replace them with a working card, they demand more than 100 rubles from you, a shame, and this is from a pensioner!!! How were they even given a license to issue pensions to pensioners, if they simply appropriate them for themselves.
I went in at lunchtime to the bank staff, the girl asked what I wanted to do. I needed to link another number to the banking application and I was accepted. Everything was done in 2 minutes.
In addition, the staff is always polite and customers are served very quickly in the windows
Two ticket offices are only open. Ito alone closes at 16-45 for a break and this is during rush hour. No matter how much I walk, less than 40-60 minutes never comes out.
The head office, many ATMs and car collection points. The only disadvantage is to get there, you still have to walk from the metro, and if you go by car from the MKAD, you need to turn around.
Two times money was debited from the card of this bank just like that, it is unclear where!!! You can't get through to the bank by any number!!! The robot says to connect with the operator, as a result, you listen to the melody for about five minutes, and then the call is simply reset. Disgusting.
Guys, it's terrible, employees and management should be ashamed, the world's leading company with billions of turnover, and to withdraw 3,000 euros from the account, you need to order money in 1 week! Minus your client! Goodbye!
The bank is within walking distance from my house, so it was convenient for me to be their client for a while. Later, I changed my job and changed the bank. And so, in general, the bank is good. There was even an installment card)))
I do not advise you to keep your savings. The Bank does not fulfill its obligations. It is impossible to withdraw YOUR money from the card, even though dollars, even applications are not accepted for the issuance of funds.
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Константин Немцев
Level 6 Local Expert
December 21, 2022
Do not be serviced at ATMs of this bank! The ATM did not return the card of a foreign bank, and when asked to return it by passport, the staff said that they had destroyed the card!!! The attitude towards the client is disgusting.
The bank is excellent, it became a client not so long ago, but the attitude and speed of solving issues is pleasantly surprising, both for individuals and for legal entities