Hello! You have an ugly attitude towards your customers! For the second day, I have been trying to reach your company on different phones to clarify whether my loan (installment plan) is closed. All phones either don't answer or are put on hold. Not only do I spend a lot of time on this, but I also incur, although not large, costs!
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prosto evgeniy
Level 3 Local Expert
May 9
The question is more about the location — the pick-up point is located in the parking lot, there were no problems before, access was free, but now entry and exit are controlled by security guards. I have repeatedly seen them pounce on visitors to the pick-up point, then someone put a car in the wrong row in their opinion, or you don't leave for too long. Today I was faced with this situation myself — I arrived, picked up the goods, got into the car and my phone rang, but after 5-10 minutes the janitor ran up and started demanding to leave the territory immediately, I had to end the conversation, but the janitor was serious — he knocked on the windows of the car, threatened, pretended to call the traffic police and in every possible way I was pretending the importance of my job, even though there was only one of my cars in the parking lot near the store at that moment!!! So there is a possibility that a person suffering from "watchman's syndrome" may spoil your emotions from the purchase. It's just a regular pick—up point.
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Everything is always without problems. A lot of space, the warranty resolved the issue faster than I thought, provided I even forgot the warranty card at home
I would like to express my gratitude to senior administrator Janusz Igorevich Luferov for his help in solving the problem with the order. Thank you for the polite and professional communication. Good luck with your work!
Convenient location, large Parking lot, well-established ordering system, courteous staff, plenty of space in the hall, there are sofas and a children's area.
The service is excellent, it took 27 seconds to find out what kind of product I have and verify my right to receive it, it took 42 seconds to deliver the product (the chair in the package), and another 16 seconds to explain my rights to me. The remaining 5 minutes before the taxi, I was sitting on a comfortable, soft sofa, during this time three more people were served, there was one person in front of me. The taxi drove right up to the exit of the order pick-up point, it didn't have to be dragged far. Everything is fine.
A nice, pleasant place, everything is clean, cleaned, there are no boxes and it is not crowded, as happens at pick-up points) and the workers were also very kind, they helped to make an adhesive tape handle to the box - it was so needed, so on time, thank you very much
It's a pity you can't put a zero.The dispatcher, like robots, I'm sorry, they will call you back today or tomorrow)))) the company of tomorrow, for some reason they opened, but they don't know how to work))) it totally sucks)
Usually everything is fast in terms of service, but today kapets, one manager - "brake" stood for 15 minutes, there were 3 people ahead, during this time the queue did not decrease. To the question, can I pick up a paid order consisting of 1 position, everyone is waiting for the answer and you are waiting
The store is clean and tidy, the staff is responsive, kind, generally satisfied with the store, the only caveat is that there is no signboard where exactly the entrance to the store is.
An excellent office, for me one of the best in online trading. You can easily exchange or return the item if there is a defect. The location is very convenient, there are a lot of transport stops nearby. You can cancel the order if you suddenly found it cheaper or changed your mind before it was delivered. No prepayment, payment upon receipt. There are bonuses and promotions. Courteous staff, packages of different sizes are always available for free.
The service is fast. There are no queues proctically. (How will you get there) The staff is friendly and qualified. The location is convenient.(For those who live nearby, but it is not problematic to get there).
A point, like a point. I chose it because of the proximity. In winter, it can be difficult to drive up by car, because the road at the entrance is not cleaned.
The staff is always very friendly, I rarely get in line, usually there are few people and I do not have to wait long for the goods to be taken out. A large bright room in the city center (which is obviously a big plus)
Good location, courteous staff, always calmly help you figure it out
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Тимур Трутченко
Level 13 Local Expert
February 6, 2024
Everything is OK. Normal. The service is good. Parking in winter is not very dangerous to drive a low car. Very large and deep pits, which is a minus. I don't know in the summer, because I haven't been there.
I am satisfied with the purchase and service. Everything is fast and clear. Polite and qualified staff.
This is the second attempt at this online store and I am satisfied again.
The main advantage of this pick-up point is a huge, always empty parking lot for cars. As always, the staff is polite. It is not convenient to pick up bulky goods.
The PVZ is good, the location is good, the parking lot is large, walking distance from the center. All orders are checked on the spot, there are no comments on the work of the staff
Nice office. They serve you quickly. The staff is polite. There is a huge parking lot in front of the office, it is easy to take out and ship bulky and heavy orders. There are no queues during the day, I do not come in the evening in order to avoid them)
There have never been problems with the 21st century and the pick-up point until today: 05/20/22. arrived at 20.53 from the other side of the city for a paid order. And the pick-up point is closed, the lights are on, people seem to be working, but the door is closed. Hurtful.
By the way, the parking lot has already been closed for a barrier
Otherwise, the work of the 21st century is one of the best in our republic.
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Павловский Евгений
Level 10 Local Expert
January 10, 2024
Good and convenient location in the city center.Clear and fast work of the staff
The staff is polite, there is no huge crowd of people. Always fast service. I arrived, paid for and took away, just a few minutes and the goods from a happy buyer.
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Ольга
Level 20 Local Expert
January 2, 2024
Convenient location. Friendly staff. There are almost no queues.
A good pick-up point, polite and attentive staff, parking is available. There was a case when the product came with a defect, the issue was immediately resolved, either another one will be brought tomorrow or a discount, then choose 🤔
Good service. Fast and considerate service. And the location is good - the city center 👍
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Верочка
Level 8 Local Expert
September 5, 2023
Very, very bad. Most of the employees do not make contact at all. The place is dirty. The goods arrive in a disgusting condition - dirty, with scratches, dents. The staff's response is "well, they didn't pack it in the warehouse." I will not order any more here.