LugBilet
Directions
Avtovokzal
410 m
Similar places nearby
28 reviews
September 8
Hello!
I want to share my impressions about the work of the Lugbilet service.
3 weeks before the vacation, after buying vouchers, I ordered a reservation for two places in a Telegram to the number +79595020390 indicated in the contacts on the website of the Travel ticket.
I was told that "the reservation has passed" and the day before departure, the carrier will contact us, who will inform us of the departure time and the license plate of the bus.
The day before departure, the carrier called me from the number +79591385038 and informed me that there were no seats on the bus for us, because she, quote, "did not take us seriously" because people booking through this service never go.
When asked to give the phone number of the management, she refused.
In the end, after an active dialogue and hassle with the ticket manager and the carrier, they promised to provide me with seats on the bus, for which I had to arrive at the departure point by 15 o'clock. At the same time, the departure of the bus was supposed to take place at 15-30, the license plate of the bus was not named.
The bus did not arrive at the appointed time, and the buses following later did not have our names on the lists.
It was impossible to get through to the carrier (she did not pick up the phone), and the manager of the Air ticket wrote to me that she had done her job, and I had to deal with the carrier myself.
When I got through to the carrier at +79591385038 at about 17:00, they were rude to me and hung up on me.
I strongly advise you not to use the services of this service and the carrier about which, unfortunately, I only know the phone number.
Good luck to everyone and travel without problems and hassle.
See original · Русский
1
December 21, 2023
Horns and hooves!
It's not the first time I've used the services of this organization, and there are always problems. The last time I booked a ticket for a month, I called the day before to confirm the reservation, for some reason, from where they took another time, as a result, they agreed on the necessary time. Of course, communication leaves much to be desired, as if I owe them something. Well, the time will come, all of you will trample on the street, you will be replaced by more adequate and competent people who want to work and earn money.
In the end, I was waiting for the bus, I arrived in an hour, so as not to miss it, but the bus, during, just rushed past me ...... The dispatcher does not pick up the phone, the phone constantly does not take off the network, it was extremely difficult to get through, but still I studied, but I never they explained the reason for my "throw".
See original · Русский
1
April 5
Hello!terrible job booking tickets.I waited 2 hours for booking confirmation today.Alyona did not answer the phone, unsubscribed that she needed to book in advance.Is it for a day?We need to leave immediately.if it's a day in advance, then take down an advertisement about the flight, there is no reservation, there is no response.why do you give hope for a trip?She called several times , deliberately not picking up the phone
See original · Русский
1