23-ya Gorodskaya poliklinika
224 reviews
December 3
For a long time without visiting GP 23, I got to the day care department for the first time, I was pleasantly surprised by the cleanliness and order in this department, polite staff, special THANKS to the senior nurse, there would be more such people in polyclinics, it would not be scary to go there, a professional in his field, and helped to deal with medicines, and got there the first time in my not particularly good veins, thank you very much)
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July 11
I want to say a huge thank you to gynecologist Ekaterina Igorevna Zhuravleva!) A great specialist, and most importantly, a very pleasant person! Everything is in a very friendly atmosphere, clear explanations, patient approach! I wish there were more such doctors)
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1
September 3
I would like to express my deep gratitude to the obstetrician-gynecologist Ekaterina Igorevna Zhuravleva. Truly a wonderful specialist, insanely friendly, tactful and generally a master of his craft! It helped me a lot♥️
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1
September 30
Much better than before! It is felt that they are trying to establish work in the most comfortable rhythm for both patients and doctors. Careful repairs have been made, the staff reacts for the most part constructively. This is both pleasing and surprising, the main thing is not to jinx it.
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August 13
I will try without mats, because we are cultured people, but you can fantasize something there, because this clinic was created in order to die.
I was embarrassed to write a review for the first time, because I thought, well, you never know, maybe I was unlucky, maybe the doctors were out of sorts - anything happens.
It all starts with an "amazing" registry. The first time I tried to get there a year ago with a temperature of 38. They could only sign me up for a week later. It is not in my rules to pick up the ambulance tube while I am able to get to the doctor myself, so I took this service for granted. A week later, I tried to pick up my ticket, but they refused to give it to me, because I do not live at my place of residence (she is in another city), and there is no registration here. The only possible way to design the card was to show us the lease agreement. I had to persuade my friends to go to draw up a contract. And now they have issued us a card with him. At the same time, at all stages, a fairly boorish attitude was a faithful companion of our interactions with this institution.
Let's move on. We got an appointment with a therapist. She immediately seemed like a kind, polite specialist, took tests, extended her sick leave several times, but in practice it turned out that she absolutely did not understand what she was doing. According to the tests, she says that everything is fine, but I'm not getting better. At one of these receptions, she says: "I can't keep you on sick leave anymore, and your cough is stagnant, it will take a long time, so I'm closing your sick leave." At the same time, she did an X-ray for me at the very beginning and found nothing there, but listening to the lungs she said that everything was fine there, it was a mild SARS. Well, I believe the doctors....
I went back to work, a month went by, and the cough got worse and worse and worse every day. I tried to apply again. I was told that they can't open sick days that often. I agreed and left for another week, but fortunately the director of the company noticed my condition and simply sent me to a private clinic. They immediately took an X-ray and grabbed their heads: "In your condition, people usually lie like a corpse in the hospital, you only miraculously survived such pneumonia on your feet." And with these results, they were sent to the wonderful polyclinic number 23. There I heard that yes, something is really wrong here, let's get tested in a private clinic for sure, here's the name and go. I no longer remember what she wrote, but when I came to take it, I found out that this was a group of tests of more than 50 tests with a total cost of more than 500 rubles. They got into the situation and suggested which ones I really needed - I handed them over and returned to the therapist. She was surprised: "Oh, you did exactly what you needed." And then I was blown up, then the issue was resolved through the heads of the doctor, but in the end I had to get out of harm's way on a paid basis in a completely different clinic.
Over the next year, I decided not to close all medical issues here, so as not to waste time and nerves. And by the way, the time here is also rubber: despite the coupons, you will be sitting in line and there may be an endless stream to some therapists, while others may have 1 person at the reception per day, but not about that.
I had a chance to go to this nightmarish place for the second time: I passed a covid test on a paid basis using the PCR method and it turned out to be positive. I received the result by e-mail so as not to infect people. I'm calling for a doctor. They ask:
- Did you take the test with us?
- No!
- PCR or general?
- PCR.
- By a doctor's referral or on your own initiative?
- On my own.
- It is not valid, you need to come and retake it, we do PCR tests and they are the most accurate.
- Girl, I did a PCR test.
(further questions are heard, what to do with them, they are not serviced by us, and then)
- We can't help you, we have to double-check you, but come with a printout otherwise we won't accept you.
We're going to print out a positive covid test (poor printer who had to run into us). We come to this AMAZING clinic in the pre-medical office, as we were told at the reception and you know what? The queue is 40 people. We decided to try to ask: "Who is with confirmed covid?" Half of them raised their hands. There is zero distance, people with covid, flu, pneumonia are mixed up, no one cares. In an hour, 1 person left the office... This is not normal. They just left. It is easier to write time off at your own expense and isolate yourself, because all the current actions of these doctors are aimed at intentionally killing people in surrounding houses.
I don't want to blame all the doctors, but to all those involved in this crime, I'm sorry, of course, I wish to burn in hell. Thank you.
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3
October 1
I went to the clinic after work because of severe back pain, which I tried to cope with unsuccessfully for two weeks with the help of ointments, injections, pills and massage. The doctor on duty issued a sick leave for 4 days with further treatment to his district officer. When I turned to my doctor, Kapelchik O., she immediately closed the hospital, saying that many people have back pain and since my work is not physical, but sedentary, then I can go and work, and if it hurts, then I can get up and walk, stretch, so to speak, that she also hurts and Nothing, it works. For some reason, the fact that a person is in pain does not really bother her as a doctor, she does not see the reason, it's not a runny nose and not a cough, which are obvious. I had to take days off at work without pay in order to get well. According to the new rules, a therapist gives a ticket to a neurologist, but no one offered this, apparently considering that she herself understands neurology. It's a horror what happens to doctors, you go for sick leave every 2-3 years when you feel very bad and then you need to prove that you need it, as if you came to beg. At the same time, she gave me a recommendation for an MRI scan with suspected hernia.
And then they say that people treat some serious diseases late, prolong the disease, they just don't see the point in contacting our clinics.
Below I attach a photo of the examination of my spine at the clinic on Makayenka (there are actually a lot of problems)
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1
September 19
The other day I had a tooth removed, the temperature rose 38 after work, it was evening there was no point in going to the clinic, I drank antipyretic, in the morning the temperature was not so high 37.5, but I still decided to apply
I went to the infectious disease specialist....
Firstly, this is an extremely unfriendly person, I understand everything, working with people is exhausting, but at 8:30 in the morning was there really such a number of people
Secondly, I always take a thermometer with me to such organizations, because they often do not measure the temperature, but this suits everyone, in the office, having measured the temperature, it gave 36.25, they sent it for blood, according to the results, the doctor said everything was fine, although my hemoglobin was very high, but it did not bother her))
Not the point
While waiting for an appointment in the hallway, I measured the temperature with my thermometer and it showed 37.5, and in the office a couple of minutes later 36.69
By the way, my thermometer is the most ordinary, mercury, I don't think it will lie)
At my request to measure my temperature, the doctor rudely replied "We are measuring!" and holding out his electronic)
Here is an illustrative situation
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November 13
I visit the school once every 5 years to get an extract for the driver's commission. I do not apply for medical help.
However , the other day I had to visit this institution for a full examination . I can't resist sharing my impression.
I was amazed by the change in the situation for the better, because I was faced with the highest quality of service, no worse than in paid centers. No swearing or dissatisfied faces, everyone is friendly and competent. The clinic has modern equipment, including ultrasound machines and even a tomograph.
Special words of gratitude for the attentive approach to patients to the management of the clinic, in particular, Deputy head physician Trubchik Anna Georgievna, who values the reputation of the clinic.
Thank you very much!
🌼🌼🌼
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August 9
The clinic itself is good. But!!! There is an "excellent" surgeon there, Atajanov Saparmyrat. Not only will this doctor not ask what happened to you, he won't even look at it!!!! The doctor is rude at the reception, he has no bandages, no means to treat wounds, nothing!!! His nurse knows more than he does. At the reception, a nurse communicates with the patient, and tells him what to do and where to go. Mom came to the reception today after the hospital with a ready-made treatment plan, he just looked at the sheet and said, "you have everything, go get treated."That's it!!! ivs are used in the treatment, which must be done in the clinic. The doctor said, "everyone is on vacation, look for yourself where they will do them for you." And so every appointment, and still does not want to give sick leave!!! Not a doctor, but a horror, God forbid to get to such a thing!!!!!
THE ADMINISTRATION OF THE POLYCLINIC PLEASE TAKE ACTION!!!!!
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2
November 11
A good clinic, excellent doctors. Obstetrician-gynecologist Kristina Vladimirovna Makarevich is a doctor from God. Attentive, sensitive, thoughtful
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November 12
I relate to this clinic and to be honest, there are more minuses than pluses, purely without questions, but there was a separate conversation about the competence of doctors, there was even a case when they answered me when contacting a doctor: Why do you need Google?
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October 26
A terrible place, but not the trauma staff, respect for them, but the organization of work, horror, a crowd with injuries of varying severity, swearing and arguing who is more seriously injured. How the guys work there...I don't know...Medals for them!!!
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August 15, 2023
I want to express my gratitude to Olesya Viktorovna Kuchinskaya, she is a high-level specialist, very polite, kind, attentive, which is an important feature for a real doctor! Olesya Viktorovna fully delves into the patient's problem, listens, and gives useful advice. Olesya Viktorovna's nurse is polite, responsive, and an assistant.
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4
June 13
An excellent specialist, an expert in his field, M.A. Shkutovich, conducted the pregnancy clearly and legibly, only good memories! Thank you for the treatment and attention!🙏🏻
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1
August 21, 2023
The help works well, everything will be explained and advised. The building has been renovated, it is pleasant to be in it if there are no long queues. Doctors are mostly young, it's not much use, you've been waiting for ultrasound coupons for months. The question I had was solved only by contacting the head of the department, N. Rukina. This is a professional: attentive, balanced, competent. Often, the electronic queue does not work in the laboratory.
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January 5
Our clinic has changed for the better recently. Only there are too many of us who are sick, the doctors are overloaded, it's noticeable. And do not wait for coupons for diagnostic procedures or consultations of specialized specialists. And the staff that works are smart guys, professionals, and a team. Thank you for saving us during all these virus attacks, and so on, at the first call.
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6
October 4, 2023
I want to express my gratitude to the doctor 302kb Alentsenovich Anastasia Vladimirovna, she is a high-level specialist, very polite, kind, attentive, 04.10.2023 I was lucky to get to her. Thank you that there are doctors with golden hands in our 23 polyclinic, such doctors should be encouraged with a bonus!
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2
November 21, 2023
Terrible attitude towards patients, rude, rude.
Mom was admitted to the hospital, needed an ultrasound of the heart made by nakanuni.The receptionist sent it to 402k.The doctor kicked me out of the office, so wait in the general queue.Although the discharge itself took only five minutes, I had to sit under the cabinet for thirty minutes...Although I am a working person and I took time off from work at lunchtime.I myself rarely turn to specialists from 24p-k and judge specifically by specialist 402 k.In any profession, I think you need to remain a person first of all.In general, God forbid to get sick and come to such a doctor for help
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10
September 6, 2023
I would like to note the high professionalism of the otolaryngologist of the 23rd polyclinic of Minsk O.V. Kuchinskaya and nurse T.V. Sviridovich! It is always a pleasure to go to an appointment with these specialists! First of all, there is no mess in the hallway. All patients come in STRICTLY on coupons and on time! This is monitored by a nurse, and not by the patients themselves who set their own rules. Of course, Tatyana Vladimirovna has to leave the office periodically to regulate the flow of patients: after all, there are urgent patients, patients with acute pain and people who "only need to ask", but she calmly and confidently performs her duties. But she also has to perform procedures, prepare solutions, wash, etc. right at the reception, and not only work with cards and an electronic database. Secondly, Olesya Viktorovna, in a short period of time allotted for the appointment, manages to listen, and make an examination, and make the correct diagnosis (!), and prescribe treatment! You look and wonder how she manages everything and at the same time does not get annoyed (after all, scandalous people, old people with developing dementia, and hard of hearing, etc. come to visit), do not strive to send a person faster?.. Thirdly, Olesya Viktorovna, if the patient is interested, clearly and clearly answers questions about treatment, diagnosis, and does not seek to "dissuade" the person. I would like to express my deep gratitude to O.V. Kuchinskaya and T.V. Sviridovich! I wish our modern healthcare institutions to have more such specialists!
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6
November 11
A normal clinic. There was nothing negative in my experience of visiting her. Polite staff, good doctors (for the most part). Clean, neat. A good ophthalmologist, a young girl, I don't remember her full name.
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July 2
Very good doctors. Especially an endocrinologist, an optometrist, and surgeons. Sincere thanks!!
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July 18, 2023
The undoubted advantage of the polyclinic is the doctor of ENT Kuchinskaya Olesya Viktorovna!!! Turning to the specified specialist, I was amazed at how effective the appeal to Olesya Viktorovna turned out to be. The professionalism of Olesya Viktorovna, and the nurse assistants are at their best, I recommend it to everyone!!!
I also want to mention Natalia Alexandrovna Rukina, head of the 2nd department of general medical practice, who always professionally strives to help the patient, and
is endowed with the qualities of a good person doubly. Thank you for your work, you are the best in the world!!!
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1
December 29, 2023
The doctors at the clinic are good, pregnancy management is at the highest level. Roads are open everywhere for pregnant women, there will be no queue, an appointment with specialists in the near future. But... for a simple person to at least take a sick leave and then close it.... You need to be ready to sit forever ... despite the fact that in paid centers, sick days are not suitable for state work . Why such suffering?
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2
October 21
Doctors are completely incompetent. They will provide help only when you find yourself in the morgue, and that's not a fact! I do not advise contacting this clinic.
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October 20, 2023
on Friday, they came to the doctor on duty in 220 office with a child. to get a referral for blood donation .
there was the 2nd in line. but I had to wait a long time .until the doctor accepted all her acquaintances . Upon arrival at the office, the doctor was negatively disposed towards us ...
Before, it was much better to have a baby. and now doctors are changing .they don 't know what to prescribe .they forget to write prescriptions and send them for medicines. that I have to go back to them .
But the picture is even worse when a young doctor at the moment when the child at the reception has time to make eyes at the nurse .in order to get to work . Nurses know more about the treatment of children and experienced doctors .
When you take tests with a child. then some always have lancets for babies .and others always say that you need to buy your own ...
not a polyclinic. and disappointment. There are very few good specialists.
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3
November 13, 2023
She was attached to the polyclinic for a year. They haven't had an ENT doctor for as long. The receptionist sent me to the pre-medical office because my ear is blocked. Approaching my turn, an impudent cleaner flew into the office, who does not know how to explain that she needs 3 minutes to clean the office. After sitting for 15 minutes, they freaked out and went to the 11th hospital, which is not close.. solve the problem with doctors, I don't see the point of this clinic, there are no narrow specialists, but 50 therapists who know no more than mine.
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10
March 13
my wife was discharged from 2 hospitals after bedridden rehabilitation.Diagnosis : ischemic stroke.They recommended contacting the polyclinic at the place of residence regarding the establishment of a disability group.From 4.03. to 13.03. only the therapist came.Neither the surgeon, nor the neurologist, nor the endocrinologist came.How long can I wait? Or directly to the hotline of the Ministry of Health?
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5
October 19
I want to say this, I am happy with the clinic, but not with everything!
I had to do an ECG, the schedule on Saturdays is from 9 to 14:30. On weekdays, there is no way to come and do it. I came today at 10.30 to do an ECG, I go into the office, and they rudely answer me that there is no reception. There was no announcement! A man is sitting and just talking on the phone. According to other people's stories, I wasn't the first one who wasn't accepted today.
Terrible attitude towards people! There is only 1 star for this person!
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1
October 12, 2023
Posh polyclinic… Apply, with suspicion of ARVI, for registration of a disability sheet, sent home, with an unsubscription, there is no reason, the tests are clean, there is no temperature… At night, the temperature is 39 ... I turned in a day, the tests already show everything, and the temperature is suitable ... I've finished my own, I'm going to close the hospital… Queue to the cabinet… Okay, I'm waiting… But the little newsies… First, the reception window is an hour… It's very cool how to manage to take a horde of 20 people in front of me in one hour… Second… The doctor came out… Where to? Is unknown… How soon will it be? It's not clear… In general, as it was the worst in the area, it remains so for 5 years…
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1
September 1, 2023
Obstetrician-gynecologist 305 office SHADUL JULIA YURIEVNA
She does not belong to the category of specialists at all, at least in this field!
They are usually registered for pregnancy at their place of residence. Since we moved to Serebryanka, our polyclinic turned out to be polyclinic 23 on Rokossovsky.
The deadline is already approaching that it is time to register. Since I was not served in this medical institution, I had to write an application for attachment. My impression that day was already not the best from the employees, but specifically from the registry itself (window 2). A blonde young girl was working at the help desk that day - she was the only one who made a positive impression.
The application was signed to me a WEEK AGO. On August 23, it was written and only 29 said they had signed it. I immediately asked to make an appointment with a gynecologist. I gave the address, they said that there was a ticket only for the 1st day. Okay, I signed up. On the 29th in the evening, my blood pressure dropped, sharp pains in the lower abdomen periodically appeared (before that they were dragging, as before CD, my doctor at a paid clinic at the reception of pregnancy confirmation said that this was the norm, so I paid attention, but did not worry much), on the 31st in the morning the pain was sharp and often. I decided to call the registry office to find out if I could come up on the 31st, so that the doctor would at least look, and on the 1st I had to make an appointment with a coupon. The receptionist said that there are no coupons, the doctor is up to two, come at 305 on a first-come, first-served basis. Came... There was no one in the corridor at all, there were no people in any office. There was only a girl at the reception in the office, I followed her. And then it started .....
I explained that I had an appointment for tomorrow, there were no coupons for you today, the reception said that you could come up on a first-come, first-served basis and began to say what was bothering you, asked if you just looked, and tomorrow I will come to the reception to register. To which the first words in response are:
- and what do you want from me, to put you in an ambulance, so I'll put you... I'm not doing an ultrasound, what do you want me to see on your chair...pain is normal and so on ...
At the same time, I got into the computer to check if I was really recorded on the 1st number. And it poured out again:
- you are generally registered with Makarevich, I am not working tomorrow at this time, why did you come to me and so on
I'm saying that I was told my doctor is in this office for the first shift right now, that's why I came. As it turned out, our address is actually led by this person Shadul, and when writing at the registry, the doctors were confused.. I'm sorry, but what do I have to do with this!? Is it my fault that even the receptionist is negligent!? I've been to the clinic for the second time in my life and I don't know who is leading whom.
He screams and at the same time climbs into the computer..
She starts filling out my card and indicates a pressure of 120/80, which she didn't even measure for me at all! I have my optimal blood pressure of 100/70, at 120 I feel bad already. I wonder what she wrote in the complaints🤔🤦
Here the nurse also asks my last name (by the way, the nurse in this office turned out to be the only positive person, at least she just kept silent and thanks to this left a good impression of herself), to which Shadul, again in his tone, begins to snort at her "what last name, she came here without a coupon at all"...
And switches back to me:
- let's go and look at you on the chair, since it will give you something.
Upon entering the exam room, tears poured down like hail. She comes and starts watching. I'm crying, she's watching. I pressed on my stomach twice and said that my uterus was normal for my term. After that, he goes out with the words "get dressed" and slams the doors. I just stood there and cried. I came out of the exam room, took her "recommendations" on a piece of paper and listened to it:
- take two coupons one after the other for the next week at once and come to register, the reception will be long, at least half an hour, I will take swabs from you there.
I came out of the clinic shaking with tears and calling my husband, my first words to him were "I won't go to her in my life anymore"!
There are a lot of questions about her... And what was the problem with taking these strokes right away, is it a matter of a minute? What was the problem with registering it right away? The working day was until two, I came at 12, there were no people from the word at all, not a soul in the corridor. Moreover, I was given a ticket to another doctor before that. And to register, you have to wait a week again. I waited a week for a service application to be signed, wait another week to get back to the doctor to register.
I don't understand at all why there is so much negativity and anger in her!? She looks relatively young. Is she really so unhappy at heart that she treats girls and women so rudely!? People are kinder to animals.
People go to her to confide in her, not everyone will be able to go to the doctor and open up about their problems. I have been diagnosed for 9 years and finally got pregnant. I do not know what is normal and what is not. Naturally, the worries, all these waits, I went TO the DOCTOR FOR HELP! And what is the result!? This is not a doctor for me! There is no trust in her at all! I will no longer be able to psychologically go to her for all months and trust her guidance. If she treats pregnant women this way, what attitude does she have just to a woman who came to the reception with a problem!?
And decided to write a review and her story anyway. When I came home and started reading the reviews of the polyclinic, the gynecologist's last name was only one - SHADUL, and all the complaints! Why is she still working at all? Negative reviews were written years ago, not just now.
It is clear that when you go for the first time, you do not know who you will get to and what awaits you in general. But I didn't expect such a bestial attitude at all. It turns out that you need to go to an appointment in government institutions now with a dictaphone...Just in case...
and this situation is not over yet. And a review is only a small thing.
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11
September 28, 2023
I want to express my great gratitude to the doctor-Laura Kuchinskaya Olesya Viktorovna) Very attentive, polite and kind specialist, as well as a true professional in his field) I wish there were more such doctors)
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4
1
November 3, 2023
I express my great gratitude to Bobko Alexandra Sergeevna, for her attitude to patients, and professionalism. The first therapist in this clinic who is tactful, attentive, and really loves his job. Health and success in your difficult task!
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2
1
July 7
It's time to learn how to work on queues, there is no logistics and a competent approach, everything is like ten years ago
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August 23, 2023
When you leave the reception, nothing bothers you anymore, except your mental state. The doctor is just terrible ! (I thought that only I was unlucky, but judging by the reviews, many went through this in the bottom clinic.) I'm a medic myself, and I would never complain about my colleagues, but the specialist I got to see is just terrible. I have never encountered such boorish behavior and such negligence! The only wish when leaving the clinic was to call the Ministry of Health! I hope that someday they will put the staff in order there, but for now it is easier to die than to go to such specialists.
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7
October 30, 2023
A normal polyclinic, in the Serebryanka microdistrict, the staff is young, but very attentive, especially it should be noted that the therapist is Alina Viktorovna Korolevich, smart, attentive. The ENT doctor is competent. Therefore, if he applies, they will provide help.
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4
June 21
Why put a sick leave appointment if the time of taking sick leave is spent on admission with a coupon!?? Learn how to allocate time! Or should the Ministry of Health draw up admission schedules !??!!!
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1
December 11, 2023
My hand got sick (I am a painter by profession), I turned to a therapist, she told me to go work, we do not give sick leave for such a diagnosis. How can I work if I can't even move my arm? Then I went to my factory clinic and there they immediately gave me a sick leave and sent me for an X-ray.
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3
November 23
a polyclinic in which they will not help, the attitude is as if you are to them (doctors) something has to be done and they don't treat it at all
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1
January 7
As much as I like electronic queues, no one swears, but unfortunately not in all offices. Especially with regard to the traumatologist, you can sit for 5 hours on a first-come, first-served basis and it's not a fact that you will be accepted, there are not enough doctors and, alas, the queues are huge.
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2
February 10
A very good clinic, the renovation in the building is at the highest level, and the doctors are kind and helpful people, but the queues are long.
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3
1
December 3, 2023
I don't even know how to describe this place better… In general, I think the staff here are very tired due to the constant flow of people, so the process is always slow and not the most pleasant. To help, they help. But you can wait for hours for this help. Especially to the therapist and surgeon)
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3
March 21
The clinic is good, but only for adults and there are very, very long queues there is one trauma center for the whole silver river, it feels like you are standing on the border
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1
October 15
Terrible service in the infectious diseases room, I came to take an exemption from study due to poor health. And I was told that I had a mild degree of acute respiratory viral infection and was refused sick leave, but at the same time they prescribed treatment! Then why does the clinic exist?! 0 stars👎🏼
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1
August 10
My favorite clinic! But it's better not to get sick and not go there
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1
March 21
Terrible service. I came to close the sick leave in KB 402 by 15: 00. The receptionist said that on sick leave from 3 to 4 .There were 5 people sitting in front of me. As a result, I stayed until 6:30 p.m.
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1
August 14
Terrible attitude at the reception, I called to clarify the question, they didn't write down much, so they also got rude
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November 21, 2023
I applied to the 114 office with signs of SARS. Sent for a blood test. The result of the blood test is normal, the hospital was not given, there are no indications (except for a red throat). Treatment was prescribed. At home, I measured the temperature 37.4. Treat yourself with pleasure is called!!!
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3
November 11, 2023
Many thanks to the gynecologist Ekaterina Zhuravleva! For attentiveness, courtesy and professionalism! Thank you for your work ♥️
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3
February 17
I want to say both the doctors and the attitude are excellent. The clinic itself is renovated. Thanks a lot to the surgeon and the med.to the sisters.
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December 26
Several times (more than once!!!) lost blood tests!!! The horror!!!
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