Almaty, Samal-3 shaǵyn aýdany, 1бутик 216, этаж 2
AnnaKarolina
Address
Contacts
+7 (747) 734-74-93
Show phone
Business hours
Closed until 10:00 AM
Guides of similar places
Directions
Abai
2.22 km
City Hospital № 5
166 m
3 reviews
May 21
I ordered a dress from the showroom yesterday. I paid for it and said I would send a courier tomorrow. Clarified the work schedule. We wrote from 11. By the way, all the correspondence was via Instagram. I started writing at 11, but no one answered. I called with no answer. As a result, we started reading messages from 15:30 and without an answer (in the insta) I started to get indignant, they barely answered me. They wrote that there is no manager and they are working today from 16:00. I said that I would wait and send a courier, and I would warn you in advance. They wrote to me ok. There has been no response since 4:30 p.m. I have already called the courier and texted them that he will be there in 15 minutes. There is no response. I took a chance and sent a courier and wrote to him to find out if they had given him my order. They don't answer me. He said he was asked to wait 5 minutes. As a result, we waited 10 minutes, wrote to the courier, who said that he had picked it up and was on his way. I asked in advance if he would be in time by 18:00. Then the circus begins. I'm waiting for my dress, satisfied. I logged into the app after, in my opinion, 25 minutes. And it says that the courier canceled the order. I was panicking, I didn't know what to do, and the app wouldn't let me call the courier. I wrote to the support service, they sent the courier's number. I call the courier and ask why he canceled the delivery? He replied that he had lied to me in correspondence, saying that he had been asked to wait for another 30 minutes. I said that's not how it's done, I should have written it as it is.
Not knowing if the courier was lying to me or telling the truth, I started calling and writing to the showroom again 100,500 times. There is no response. I sent a terrible voice message on Instagram and raised my voice, asking what kind of circus they were doing? I realized that it was not worth wasting even more nerves, I sent an email and wrote that I would be at this address from 19:00 to 20:00 and that they would send my order. I also don't intend to pay for this delivery. They wrote to me well. Then I went to the address I provided and wrote to them that they could send a courier. Thank God they wrote to me ok. What they caused. She asked for tracking, and they said it was their courier. I thought with full confidence that they wanted to fix the situation, sent a courier at my own expense, and went to training. During training, the courier called me, I said that I was in training and couldn't talk, let him call when he arrived. Further, the courier also called many times, and I answered every other time. He said he would arrive at 20:30. I said I wasn't going to wait for him. I'll be at home at that time and I can send the address. And she dropped the call. Next, he writes to me on Whatsapp that he does not have a caspi and that I should prepare the cash. I drop the screenshot in the showroom, saying what kind of nonsense is this? They tell me what's wrong? Have you clarified that I don't have any cash? I sent a voicemail that I had previously said that I did not intend to pay for the delivery. Then the courier came, barely found me, he said that the payment was first. I said that he called the sender and demanded it from her. He called and said that I said they would make the payment. He handed me the phone, and I said I was listening. They said very arrogantly that she had nothing to say to me, and sarcastically wished me a good evening. The courier handed over the package, and I said I could wait until they paid, and if they didn't send him the money, I'd pay for it myself. The courier said they would definitely pay, and I left. CONCLUSION: a whole day of stress, passive aggression and arrogance. They don't cost 1,500 tenge, which I basically didn't pay to the courier.
See original · Русский
December 12, 2024
A disgusting store, incompetent sellers, deceive the people. They take 100% payment, then they fool their heads - the product did not arrive, then the seller got sick, suddenly it turns out that this point does not work at all (according to them), we will send it by courier - of course they do not send, they do not pick up the phone, they do not respond to messages, they do not want to make a refund. I had to make a scandal , I wanted to go with the police the next day and write a statement to the consumer protection society .....surprisingly, they sent it by courier right away. I don't understand how you can treat your work like this, the clients who pay. I also turned out to be wrong in their opinion
See original · Русский
1
January 30
If you are looking for a place where your rights as a consumer will be violated, and even rude in raised tones, then you have found it. This is the AnnaCaroline store in the Ritz Palace. An inadequate, ill-mannered, unbalanced hostess. Never pre-order in this store. If the item does not fit, they will try not to return the money to you. In general, it is better not to contact this store.
See original · Русский
1