It was necessary to change the currency card to a new one due to the expiration date.
The young man at the reception gave a number and sent it to the bank clerk behind window number 1, who sent it to window number 3, and this one asked to go to window number 5, and this staff banker said to contact the reception again. In general, I was shocked by such a professional game of "football". It turned out to be a vicious circle, I turned to the girl at the checkout and finally she gave an adequate answer (thanks to her) and pointed to the opposite end of the corridor where I had to turn, and the miracle happened. I finally found the right clerk who eventually changed my old card to a new one.
It seems that, so to speak, there is not an adequate reception and staff who are not even interested in customer service.By working "carelessly", so to speak, as if the client is for the bank, and not the bank for the client.
I really like this branch. The staff is tactful and works promptly.
One small drawback is that the signal of cellular operators is getting weaker inside.
The ATM is not working.
And I urgently needed to pay the loan!
And there's a big queue at the checkout. Only 2 cash registers were working. And there's actually about 5 6 cash register windows
Spend two days on a swift transfer, lie that everything is fine and in the end not do it. This is the essence of hamkor. I was especially pleased with the question "Why did you use the services of our bank then?".
In general, the bank is not bad if you take individual employees, there are guys who work conscientiously and there are, well, not very long ago we were serviced there, some kind of policy, the bank is very, very amazing
I was pleasantly surprised by the level of convenience of the services and the level of service. And I was also glad that there are no long queues.
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Рома
Level 13 Local Expert
April 9, 2024
The queue for the operator in this branch will have to wait about 30 minutes.
The service is of course normal in terms of communication / politeness, but the queue can't wait that long!
In this bank, the exchange rate of US dollars for soums is traditionally high for Uzbekistan. Probably because of this, there are queues at bank branches to exchange offices.
expensive swift transfers, there is a commission of 500 000 sum and in capital bank it is cheaper than 300 000 sum. Of course there are no queues here, but it is more expensive.