A very good range of products. You'll always find what you need. Kind staff. Recently renovated, the store has become even better and more beautiful!)
See original · Русский
Show business's response
Людмила🙃
Level 14 Local Expert
January 28
It's a good store! Great selection! They will always help and prompt you! We bought a robot vacuum cleaner, and we got to Karina's consultant! A very pleasant and knowledgeable girl! I prompted you, I told you! Thanks!
I haven't visited this store for five years, and on Saturday I was eager to make a purchase, the prices were at the checkout... 169p and 239p... Yesterday I went, there was already no price of 239p. They gave me the wrong thing... Yes, there were also some two 5.60 key chains in the receipt. Not only did I not need them for nothing, so they did not give them to me at all. Today I went to sort it out... They looked at me like a fool, everyone came together... I kind of hid the key chains... So I only saw at home in the receipt that they should be... That's just me thinking, why do I need them at all??? Today they exchanged the goods for me, but they also told me to pay 10p extra... While they were writing out some papers and when they came to the cash register, it already turned out that I had to pay 40p extra. A complete scam! And as a result: the price was 239p at the checkout on Saturday...and for me, the whole purchase cost 323p 90k yesterday + 40p today. I won't set foot in this store again!!! Take care of your money and nerves!
See original · Русский
4
2
Show business's response
Юрий
Level 8 Local Expert
December 4, 2024
They work hard. You can't go there with your wife! When buying one good expensive product, the wife throws a bunch of small things on top, which can be compared with the main purchase in price! And they have heat, passion is simple! So they pickle you all together! Therefore, we have to pay off!)))
A wonderful store. There are all household appliances. Installments (very convenient)
That's just a pity, there are no good consultants
See original · Русский
2
Show business's response
Виктория Ш.
Level 3 Local Expert
December 29, 2024
The consultant in the TV department has a very aggressive sale. You ask me to tell you about one thing, to which you get a short answer "it's better to pay extra and buy a brand" (the characteristics of a Brand and a NON-Brand are the same ...). After such a "consultation", I really don't want to buy anything in this store.
a good store, but it will be cheaper via the Internet. Plus, consultants like to evaporate, which is more expensive (when the characteristics of the equipment are the same). I would also like to have more choice (but you can order online)
The staff is responsive, tells and shows everything clearly.The choice of goods is not bad, you can choose according to price and quality.Discounts and promotions are pleasantly pleasing.
Disgusting warranty service, after buying the kettle, it stopped working after 5 days, the store refused to change it, sent for repair ten days later, the answer came allegedly the kettle works without defects, after five days of use, the story repeated, filmed how the kettle did not work or it needed to be turned on for five minutes, went to the store and asked for it to be returned money, in response, the manager and the seller only laughed and said that these were my problems and we would not return the money and send it back for repair, and the video that blurs the fact that it does not work does not interest anyone, but the kettle lives its own life.
A good store, the staff is highly qualified, they know how to present products, the choice of goods is great, discounts are good, they go with time, well done, they keep it that way
The guys are managers (sellers??) they allow themselves to swear in front of the client.
The equipment they sell is poorly understood.
This did not happen before (2 years ago).
And now it's bad, bad and not good.
Mom bought a phone yesterday, because the old one broke down suddenly, and I work in another city, she went by herself. I chose the model and suggested it, instructed it not to agree to any additional guarantees and services. As a result: she strayed from the additional warranty without any problems (although they were very insistently offered); the case was given to her (at the same time they did not even say that there is a case in the kit, in a box with documents !!!). She also bought glass (she kindly refused the service of gluing glass at a cost, as well as the glass itself). My mother refused the kind offer to set up the phone, but the consultant was very persistent, explaining that she could almost live without them. Mom held on tenaciously and did not give in. The consultant printed out a separate receipt for each product and sent it to the cashier to pay for it. Standing in line, mom reviewed all the receipts in her hands and to her surprise found a receipt for setting up a phone for 78 RUBLES!! I didn't swear at anyone, because I have it like that, I just crumpled it up and threw it away. And at home, my 12-year-old sister set up her Google account, pasted glass, downloaded all the necessary applications and copied contacts. Be vigilant, take care of yourself and your loved ones.
The staff is strange, two people from the same department, courting one customer.As a result, it took about 20 minutes for attention to be paid to me) In order to buy an item, I spent almost an hour.
Of course, there is a lot of choice. There are almost any household appliances. Discounts from time to time, promotions of all kinds. Prices for everything are as if these goods were transported from Mars
Good afternoon! Please accept my master's application, which I made a week ago!! A senseless waste of money when buying protection +, because after leaving a request for repair of a washing machine, they called me back to clarify the time, not knowing my work schedule, I said I would call back, after that no one answered the phone for several days and did not call back themselves!!!! How long to wait?
The childhood store. Previously, it was only in this store that you could buy equipment for every taste and budget. It is a pity that now, due to aggressive marketing schemes, the entire Fifth Element network has turned into a machine for divorcing naive buyers. This is primarily evident in the attitude of the store's employees to the customer, starting with the level of competence in the assortment. The facility itself is located in the city center, inaccessible to people with disabilities, and not accessible to people with low incomes, considering that there are already a lot of competitors.
Last year we bought a coffee machine with an additional warranty. A couple of days ago at 11 (!) pm they arrived and took them for warranty service, they have been saying for 2 days that they are about to bring them in 1.5 hours, and now they do not pick up the phone at all. The coffee machine is great, but here's the service and extras. The warranty is useless.
Good consultants. There were no questions when working with the return of the product and replacement with a new one. Everything is fast and efficient. Thanks!
I really liked this store.I don't think anything has changed.The service is at the highest level.There is no time to visit now, but we will have to look in.
It's a good store, but the old format, it's high time to rebrand. And so the product, the quality of services, the staff, is no different from a modern store
I compare it with the Karl Marx store near Euroopt. I can say that the staff of the store on Lenin Street is not interested in customers. The assortment is weak, I have encountered cases when the product for the promotion was simply not displayed in the hall, but was present on the site.