5 Element
261 review
November 24
I was very disappointed with the approach of the staff. My task was to buy an inexpensive vacuum cleaner up to 200 rubles. I went to the consultant, it turned out that there were practically no such products available, so the consultant could not tell anything about them. He began to offer expensive models. Although I set a completely different task. Another consultant also did not tell anything, said that they were all bad, the same and such, they say, are not for sale. I asked who could help me, but no one reacted, everyone dispersed, recommended to look on the Internet. I don't understand why consultants start selling the most expensive products without listening to the needs of the client. Really, in order for the requested product to be sold to me, I need to tell you why I need such a vacuum cleaner. In general, I left the store and bought it in Electrosila and also with free delivery. I was very satisfied, the vacuum cleaner works for its tasks with a bang! It's good when managers hear requests, and not just try to make a check and refuse small amounts.
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1
August 11
The overall impression.... oh yes! I want to express my impression:
let's start with the fact that SMS messages are constantly coming to Viber content like - you have a lot of bonus points, buy faster or they will burn out. Well, it's time, I needed to buy a gift. and so I'm a naive Chukchi guy going to the 5th element, I think okay, and I'll buy a gift and spend bonus points, which, by the way, have accumulated far beyond 100. I came to the store, called a consultant and showed on the phone the product that I want to buy as a gift, while immediately asking how much I can pay with bonus points and how much the purchase will cost me. the consultant kindly looked and told me the cost, she was satisfied with me, and since the goods were not in the store, she offered to arrange delivery to the store from the warehouse, OK, they were issued, and please note that the consultant did it, and not I put something there in the phone.
I received a notification that the product is in the store, I take my wife, I say let's go get a gift .... then, like in a bad movie, a consultant comes to check the package and gives a check, go to the checkout. I give the receipt at the checkout and the cashier tells me the full cost of the goods, I say, nenene, it won't go, what a scam, she says, go change the receipt, go back to the consultant, and she tells me - ... to you, and not a discount, there is no discount on this product, I say, let me, I did not come up with this, your employee placed the order .... in short, as a result, I left without drinking salt.
I came to the 5th element out of desperation, and now I won't go anyway, I'm really tired of the bestial attitude towards people.
On this, let me take my leave, that's enough!
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November 15
I recently bought an Apple watch here. I am satisfied with the service, there are no questions for the staff. The discontent lies elsewhere. Why do they open expensive equipment to a customer who can refuse to buy? You also have storefronts where you can pick up the same watch, look at it, attach it to your hand, etc. It was not very pleasant for me to buy an already opened package of goods that had been opened before me. I understand that everything was fine with the watch itself, they were new, not activated, but after all, one of the main points in buying equipment of this brand is that you open it yourself/you tear off all the labels, stickers, and pieces of paper. Of course, I did not force them to give me a new unopened box, I probably still felt ashamed to throw a tantrum, but still, there was not a pleasant aftertaste.
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November 22
An ambiguous impression of the sellers(s)/managers(s). I ordered a TECNO brand product through an online store (with the study of reviews for other models, understanding the budget, characteristics, purchase purpose, etc., enough time was given to this) and, upon receipt at the point of delivery of the goods, the manager begins to "OBSESSIVELY" (this is an understatement) offer other versions. Politely clarifying, on my part, which models and refusing to consider them, the phrase "well, whatever you want, your power will soon drop by 2 times" sounds and almost "defiantly" leaves. The dialogue lasted about 20 seconds. I cannot understand the sales policy, in this case, the attitude towards the TECNO brand (and possibly others). No good afternoon, no clarification, just a phrase about a power drop and that's it. There is also a similar story about a friend who also chose and ordered a washing machine in the same department (shopping center Titan) and with even worse consequences. There was an obvious unnecessary intervention by the consultant with pressure on the parents, further "tears" and dissatisfaction with the purchase of another model.
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1
December 12
Two stars for the fact that the product in a large assortment can be entered and touched. Zero stars for cheating. Additional services significantly increase the cost of the product. So when buying a Yandex column, they said that they needed a Yandex subscription and they now have a discount, the cost of a subscription for a year is only 150 rubles. In fact, if you subscribe yourself, at the moment it is 100 rubles. They hide their deception by paying receipts such as help with setting up or installing software. Before that, he agreed to paste a protective glass on the watch, without specifying the cost, but it turned out to be 40 rubles, which is more expensive than in a specialized service at times.
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October 6
I took a vacuum cleaner on credit, I wanted to make a 10% down payment, in the end I was not offered this option and it turns out I had to say it myself. Do I know what I should and what an employee should do? Then I get a lease that costs more than a loan on the site. And then it turns out that the amount that I received on a loyalty card of 10 rubles, it turns out that I cannot fully spend on leasing, but only on a loan. As a result, I went for a loan, they sold leasing, although they didn't ask if I wanted a leasing option, I got more expensive and I won't even be able to use bonuses
Excellent well-coordinated work of departments!
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November 17
The fifth one is frustrating again. Mostly complaints about the staff. Of course, I understand that you get paid extra for selling some brands, but you also need to have a conscience. The consultant in the refrigerator department is a boor. There is no desire to return anymore. There is no product availability. The cat didn't cry enough for exhibition samples. At the same time, the attitude of I do not know who and the condemnation of consultants if you make a choice yourself, and not in favor of what they offer.
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1
September 6
I bought infinix after consulting with the seller here. The girl from MTS said that they would break down and allegedly bring the phone to the service after a while. As a result, I've been using it for about six months, nothing happened at all. Then a new consultant appeared, I asked him, so it turns out that this phone has no equal competitors. Apparently this MTS girl shouldn't be advising people.
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December 10
Disgusting managers who do not fulfill their obligations! There are 5 people talking in a crowd, and when asked where to find a certain product, they answer:"somewhere out there" and are not accompanied. After choosing the product, the manager runs up and offers his services when I no longer need them. When calculating at the checkout, the prices do not match (either the product is not in its place, or they do not have a new price sewn into the database).
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July 22
Very attentive and friendly consultants. The girl and I came to choose a kettle and we were told and shown everything in an accessible way, despite the fact that both she and I do not see.
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December 31, 2023
Great store! Consultants are professionals in their field. Most of all, I am glad that their service is always polite, tactful and, most importantly, very competent! I always buy my household appliances in the 5th element and it is in the Titan shopping center
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December 26
A huge range of products, competent, attentive staff. Everything would be fine, but here are the prices.......
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June 17
A large assortment. Good consultants and sellers. I am happy with my purchases. Of all the home appliance stores, I prefer "5 ELITE". I ADVISE YOU!!!
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May 9
In April, I bought a polaris pgs 2060 steamer. After 2 weeks, problems arose due to the technical condition, I contacted the same store under warranty. I asked where the polaris service center was, and the young man at the reception gave me a printout with 3 polaris service centers upon return. As a result: 2 of the 3 numbers were not relevant, and the third number did not answer the phone during business hours. This is a service! It is better and cheaper to buy on market places than to walk around like a grandmother and complain to them under warranty!
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March 3
You need to work with consultants, horror! 1 star only for the good location and choice of equipment!
I was going to buy my mom a phone, I called a consultant, and he said, "don't you love your mom at all?" Hinting at my poor smartphone choice. What is this all about? I am surprised that with such a level of consulting, something is bought in this particular store. Reduce the number of consultants and increase their quality of approach to the client. Horror.
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5
March 22
Many thanks to the guys. They are very responsive and intelligent. I spent two hours in the store (the Toshiba column and the blocked bonus points will definitely be remembered by the guys). Thanks for the work 👏🏼
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February 12
The impression of the purchase process remained disgusting. The attitude of the sales consultants in the store, the administrator wants to be the best. When buying a monitor in the 5 Element store on Dzerzhinsky Ave. in Minsk, it remained extremely negative. Checking the monitor for quality, performance, and defects is simply to plug it into a 220V outlet. As I was told, "the indicator is on, so it works." This is the end of the monitor check. Neither checking the operation of the monitor control, checking the viewing angle, contrast, nor checking it for pixels, highlights, placing it on a stand, etc., was done. Although this is something that we can check when buying. They explained to me that this is a service for checking defects, pixels, etc. – it is paid. After paying the money, they will check it, explaining that they are providing me with a "Service", and their so-called "Services" are paid. Well, if I do not want to pay for this service for checking the monitor for quality, I was recommended to go home, take a laptop, a cord, return to the store and check it myself. And if I don't want to go home for a laptop and pay for the above "service", then I just buy a monitor, go home and check its quality at home on my own. And if I have any questions, I contact the service center, where they will later give me an opinion on whether this or that defect is defective and is subject to warranty repair or replacement. I was extremely surprised by the indifference and disregard in this store. Not the desire to meet the buyer.
Although according to the Law of the Republic of Belarus "On Consumer Rights Protection" Article 11. The consumer's right to the proper quality of the product (work, services), completeness, quantity of the product (result of work) - they were obliged to demonstrate a check on its quality in the store. The seller (contractor) is obliged to demonstrate the operability of the product (result of work) and transfer the product to the consumer (perform work, provide a service), the quality of which corresponds to the information provided about the product (work, service), the requirements of legislation, technical regulations of the Customs Union, technical regulations of the Eurasian Economic Union and the terms of the contract, as well as at the request of the consumer to provide he needs measuring instruments that have passed a metrological assessment in accordance with the legislation on ensuring the uniformity of measurements, documents confirming the quality of the product (result of work, service), its completeness, quantity. And not just be limited to plugging it into an outlet.
To be honest, there was no desire to buy a monitor in this store anymore. But after 30 minutes of our discussions, they brought me a laptop, connected it to the monitor and formally it was checked.
There is no loyalty of individuals, administrators, sellers to customers in this store. Their attitude towards customers wants to be the best.
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7
October 11
The prices are not too high, or even not too high, the consultants will help you figure it out and in general everything is at a high level
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August 27, 2023
I really want to know how this can be?
I bought 3 phones in element 5 (at different times), a tablet, a sewing machine. It so happened that my tablet broke. I had 5+ protection. So, all the goods that I bought there, all the "sellers" say: If your product breaks, your tablet phone, you break, drown, LOSE, then we do repairs for you, if you lose, we GIVE you a NEW ONE. Of all the purchases, the "Sellers" said so
, However, I came to element 5 with my protection 5+ I say that the Tablet is broken, to which they replied that it will be repaired for 60 days. I answer Well, but if it is beyond repair, then what? They answer me: you will receive a coupon of 80% of the cost of the product. I say, when I bought a tablet, they told me that they were giving out exactly the same tablet for free. They answered me: no.
So the question arises to the "sellers" why tell the wrong information? If I have to buy something in element 5, and they will tell me this nonsense again. Here, thank God, I will know what your "5+ Protection" is
Thank God that the tablet was fixed for me. And if they didn't fix it, they would have to pay extra!
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3
September 24
I walked for 20 minutes, no consultant came up, I came up myself - I was not consulted, the girl is in the clouds at the checkout
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1
October 21, 2023
The work of consultants leaves much to be desired ...
We came on 13.10.23 to choose and buy a tablet. We stand near them, look, a consultant approaches. The beginning is classic, something like "what can I offer you, which one are you considering, for what purposes". We say that we want Samsung . Samsung is not among the presented. Consultant: - six thousand. We are slightly perplexed, because suddenly like this, just without any eyeliner from other words - "six thousand". We clarify what and what he is talking about?
He says: "there is only one Samsung, the flagship, costs six thousand." That is, no Samsung, what model, diameter, filling. All that is important in his opinion is "six thousand". Please work with your staff on the formulation of proposals, because I got the impression that he will now secretly get it out of his bosom (hello, the 90s).
Further:there is a tablet of some kind (well, for 6000), but they will not show it. Argumegt-it is sealed. Are you serious??? Judging by the reviews, this is a frequent phenomenon with you, because of the allegedly sealed goods, it cannot be shown....Some kind of bottom. And again, well, at least let your miracle consultant tell you what kind of model it is, it's too interesting, since in fact we could not answer this question and attention!!!! There was not a single tablet in such a price range (maximum 4000) on the 5th element website either that day, or later, or before that day. The conclusion suggests itself that the consultant came up with a figure from the head, named it (for some obscure purposes, presumably for the sale of a tablet of another brand) and naturally could not even name the model of a single Samsung from his words.It's all very strange..
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7
October 22
There are few people on a weekday, such a moment when you just come to you right away, and when you buy, no one comes up to you
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December 7, 2023
But not bad, even good.
2 entrances: one from the street, the second from the shopping center. There are padded benches near the online order pick-up point.
When a consultation is needed, they announce over the speakerphone which department an employee is needed.
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October 11
A normal store. Consultants do not click with a sting - they see that a person is looking for something, they will come up, ask themselves, tell you.
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April 15
We used to buy various equipment through an online store. Almost most were all goodes.
A couple of weeks ago, my parents went to buy a TV.
There, the consultant suggested a TV without a remote control, but cheaper.
The parents bought it thinking they were buying a new one but without a remote control. Then I set up a TV for them, and he already has 3,400 hours of work. We came to check with the store, and there we already brought information that the TV is an exhibition, although this should be brought to the sale.
It is no longer possible to do anything, they asked to terminate the sale agreement or change to another TV of the same or more expensive refuse.
The science for parents is that they cheat everywhere \ they don't give all the information, 5 elements minus a lot of future purchases from them.
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1
December 13
Everything is fine, only the staff took the magnet, the impression of the purchase is spoiled, although it is a trifle
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November 7, 2023
I ordered several products, the sellers unpacked all the purchases at the same time and simultaneously served a drunk and dirty buyer out of turn without completing my orders, and also refused to fill out a warranty card, arguing that the headphones for 249 rubles are guaranteed by receipt, and there is no serial number on the kitfort device, after ambiguous requirements to fill out their warranty cards after all, they issued 5 elements on the forms.
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4
September 21, 2023
Great store! And after the repair, it's generally nice to come in! Always friendly sellers will help and prompt. I buy all the equipment only here!
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April 14
It is impossible to concentrate on thinking about the purchase 🤦🏼♀️ consultants come from all sides and stand "above the soul" even after the words "we do not need advice" they will follow you.
We made a purchase in another store without unnecessary importunity
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1
August 28
A lot of goods. Pleasant consultants who can tell you what you need.
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November 4, 2022
The store is located in a very convenient location, the staff is quite normal, there is enough choice of goods, discounts are present, the quality of the goods is excellent, there is delivery as well as a pick-up point, which is very pleased!
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October 13
They did not let me listen to the overhead (not in-channel) headphones, referring to the fact that this is a personal hygiene item
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1
August 29, 2023
I wanted to purchase a phone by installments, at first I received a refusal, they sent it to a VTB employee. There was a girl sitting there, young, with short white hair, so, her answers to our questions and, in principle, communication with us was very impudent and not punctual, behaved as if: "and why did you come here, what do you want from me", it was very unpleasant such an attitude
Unlike her, consultant Pavel was friendly and responsive to my questions, etc., thank him very much for not spoiling the face of the 5th element
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3
September 13, 2023
I bought a TEFAL vertical vacuum cleaner (order 900005079129).The seller who gave out the goods not only tried to convince me in every possible way that I made the wrong choice, but also did not put the charger to it during assembly. Then the most interesting thing began - I got a call from the store and was told to come for him! I.e., I, the buyer, had to waste my time and money because of the negligent attitude of the employee to work!? Moreover, when I arrived, I did not even receive banal words of apology.
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3
September 29, 2023
Consultants are one name. It seems that they do not understand anything about the subject of the consultation at all. But at the same time, they are running to write out the ancestor with their last name rather. They tried to sell a scratched iron from the stand under the guise of a new one. Like, go pay, and then we'll check and show you. The purchase was refused and bought in another equally well-known network, where the consultant really consulted and fully demonstrated the iron before the sale.
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2
January 5
Consultants are extremely incompetent employees. They completely discouraged the desire to buy an already selected product with their aggressive marketing. I highly recommend not buying electronics in this place. And I wish the founders to have a preventive conversation with their staff. So losing customers is a gift
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2
September 1, 2023
The IT specialist opened the box with the phone not in my presence, absolutely did not react to my presence in any way: not hello, not goodbye. How much is the guarantee given, what is included in the package, where to turn in case of marriage - silence. I was talking on the phone at the same time. In the end, he just put the open box with the phone on the table, without comment. Dear managers of the company, take care of the education of employees. I bought a phone on 09/01/2023 at 18.26, I'm sorry I didn't remember the name of the specialist, I was shocked by such service.
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1
October 24, 2023
A large store, a lot of equipment is available. Immediately and the loan will be issued - without certificates and unnecessary questions, very convenient))
You can refuse unnecessary services
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May 27
The consultant on the site said that there is a service for installing protective glass, ordered -> came to pick it up -> it turned out not to install 👍🏻
Thanks for the service
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1
July 21, 2023
Hello
I was standing next to the laptops, no one even came up, the consultants just stand and talk to each other. They don't do anything. Is gone. She returned 4 hours later. The same story. The consultant walked by and didn't even ask if I needed help. Do I need to run after them? To search? Why aren't they doing their job properly? Why is the cash register working well, all the employees are in place, and the consultants are always walking somewhere and they don't care about the customers?
I wanted to buy a laptop, I'd rather buy it somewhere else than from you! Terrible service!!!
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1
June 28, 2023
a large selection of electronics, from headphones to phones and laptops, of course there are no video cards, but there is a success technique nearby, after a recent redesign it has become very beautiful and modern
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August 28, 2022
A good store in different price categories, you can choose any product for yourself. The consultant explained the pros and cons of a particular device and company well and in an accessible way. I was very pleased.
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October 6, 2023
Not all consultants are professionals, not all have additional knowledge of the equipment. The cashier did not offer the package (not cretily, but not pleasantly), asked about the warranty period of the equipment, sent it....to consultants in a dismissive form, Is everything really so bad with humanity and communications.?
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October 6, 2023
Disgusting attitude towards customers. We came for a certain product, when we asked about it, we were told: "it's not very good, it's better to take another one." Naturally, it is 2 times more expensive. The question arises, why sell "not very good" products? Terrible customer orientation and boorish attitude.
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September 26, 2023
Excellent service, Alice bought a column, everything was set up. Pleasant consultants, all handsome)))
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October 28, 2023
I bought all the equipment in the house in different stores of this chain, but this is the lowest level of consultants and sellers...
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August 6, 2023
A normal home appliance store, the time has come when there are more sellers than buyers, I bought my wife a smartphone, quickly issued a loan for about 10 minutes of waiting and left with the purchase, everything is OK
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November 9, 2023
If it were possible to put zero, I would put
Terrible service, terrible service
The largest electronics seller in the Republic of Belarus , but with the most terrible service
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3
May 8, 2023
I have been there several times when it was not possible to wait for delivery. The store is not very big, so there are questions about the assortment. As in other retail here, the shelves are often not the latest models, and the prices sometimes make you wonder.
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November 25
An assortment of norms, it is possible in installments, a loan.
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