5 Element
85 reviews
March 22
In general, I considered the store to be quite good. But one case ruined the assessment. I bought a Karcher vc7 vacuum cleaner. The consultant actively offered to buy the Protection+ program. He said that the program has been in effect for 2 years, in 2 years your battery will wear out a lot, there will not be enough vacuum cleaner to clean the apartment, and it will be possible to replace it as part of the program. I was a little surprised that the battery was included in the program, asked clarifying questions, to which I received affirmative answers and purchased an additional service.
And then the moment came when the battery was very low, I went to the store and was told that this was not a warranty case. I contacted the store's support service, explained the situation, and thought that it could be resolved in favor of the customer (or commit to a service that an employee of element 5 sold by misleading the customer, or refund the money for the same service. But the store refused to cooperate. The sediment, of course, remained, it is unlikely that I will buy anything more there.
Well, I recommend that you trust everyone when buying additional services, but check the consultants. Ask him to show in the documents the items he sells to you.
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February 20
I would like to express my gratitude for the selection and professional advice on the selection of headphones, to an employee from the IT department, Ilya (19/02/2025). Everything is clear, without unnecessary water and to the point. He assisted in the rapid test of the device. I connected it and told you the nuances. thanks !
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November 27, 2024
There are zero complaints about the assortment, the customer service specialist is the most non-customer-oriented character.
In order to pick up an item that has already been paid for, you need to wait 40 minutes for each unit to be unpacked and checked, although I insisted that the product would not be opened and was ready to write a receipt that I would not have any complaints. The man went on the principle...🤷🤦
Just like that...
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January 17
Powerful blender, quiet, convenient, I recommend the polaris blender to everyone.
Nikita, the class consultant, showed me, told me all the medical conditions and advised me
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November 30, 2024
A decent range of goods, pleasant consultants, and I also want to note their knowledge of high-level technology, I recommend visiting this store of the network.
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September 24, 2024
Terrible consultants... I was with a small child and a spouse
We chose a robot vacuum cleaner
We have a dog and a child at home
A more thorough cleaning and a minimum of my efforts to wash the floors are needed
They probably recommended something that is a plus for them
Now I also have agony on cleaning, since the vacuum cleaner is not with a particularly good cleaning quality, plus they said that the station is not needed, where the robot cleans itself (and as if the moment, what I asked me to use at a minimum and not clean any dust collectors!!)
So also the price of Ozone, for example half as much!!
When we came home without opening the vacuum cleaner, we decided to find out if we could exchange or return it
But no!!
What can I say about these young "people" ... bastards, honestly
Of course, they themselves are to blame for not studying the information and trusting these "people" by buying on their advice what they could buy for half the price, so cleaning would also be more thorough
There have already been unpleasant moments after purchases in the 5th element, but everything fades after this
I will never contact your store again in my life
And I will not advise other people
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May 5, 2024
The market is good. There are a lot of goods. If you are going to buy something in everyday life, I would recommend going in. "To see, to feel, to consult and to get a price." There Are Discounts. There Is An Installment Plan. There Is A Loan. The only thing I would advise is to first monitor the cost of the product on other layouts, to be sure ......)))
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November 6, 2024
After paying online, they lose all interest in you. Delivery becomes paid, although the website says that it is free from 80 rubles. I had 955 rubles. To arrange delivery, they are asked to come and arrange it on the spot
. So why do I need it if I've already arrived. We processed the documents for the export for about forty minutes.
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January 5
Consultants work really hard! No one knows anything, it is impossible to approach, because everyone is busy, and if they are released, they cannot answer any questions about the product. There are people sitting at the checkout who don't know how a savings card works:)
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January 29
On the advice, I went to the 5 element store, I really found everything. Without fuss and pressure, consultants really help you choose, not push you in.
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December 11, 2024
I want to indicate the communication of staff with clients, the staff simply does not know how to communicate, can contact you in an inappropriate way, 3 times a month I buy equipment in this store and all 3 times I came across consultants who do not know how to just communicate, the first time they bought a robot vacuum cleaner and, of course, clarified many details, but the consultant was unhappy this and the answers were like " you 've never had a robot vacuum cleaner , how can this be , how can you not know how to use it ", the second time we bought a refrigerator , and for an hour we were dissuaded from buying what we want , namely, we came for a refrigerator for 2k , and they tried to cram a refrigerator for 3.5 k , like , that installments of 70 and 170 rubles do not make much difference, please teach consultants how to communicate with people . And if they are representatives of a particular brand , this does not mean that you should speak ill of other brands . And reconsider the girls who are sitting on loans , dissatisfied faces and a look from high is not the most pleasant after all. And if I have scheduled delivery from 19:00 to 21:00, please arrive at this time and not 2 hours earlier)
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December 28, 2022
A great store. A great choice. There are a lot of employees who communicate well with each other.
Polite and attentive (to other store employees and their gadgets) staff leading conversations filled with lofty meanings.
There was an unbearable desire to buy something or leave this place as soon as possible. I chose the 2nd option.
It's also great that you can BUY a package in the store so that you don't have to carry your purchases in your hands. An extra asterisk for such a great idea.
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March 4, 2024
If it were possible to put zero stars, I would do so. We bought an infinity hot 30i phone. The interlocutor stopped hearing us -they took us to the service. They said that we need to wait 10 days, and they will send us an SMS when ready. I came to pick him up, I stood for 20 minutes waiting for the queue to come (in front of me is 1 person who was not informed of something there)))))) I asked for a piece of paper, which was given to me when accepting the phone for repair, to finally give the phone back. I asked if it was repaired, they told me that no problems were found))))))) the person in the service, if anything, was looking for my phone among six of the same hot30i))))it seemed to everyone that the phone had a glitch and a problem)))))) especially when it's a worker and you're talking to customers. After I was given the phone, I stood for another 20 minutes because the person was talking on the phone and solving other issues. In general, I couldn't stand it because I was late and just left. There was no one to clarify what to do next. By the way, when I was still waiting with a piece of paper, I asked three consultants if they could give me the goods - they answered "no" with a sour face. But behind the cash register it was very cool to flirt with colleagues, take away a bottle of water from someone and giggle))))₽₽ such a thing. I am very glad that we did not pay for the extended warranty. They impose it very aggressively, even when they bought a TV, they offered it to us, we refused, and miraculously another person was sent to us for assembly)))) failed to earn a percentage. Change the system FROM employees, otherwise it is fatal.
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January 27
I come back to your website every time because everything is convenient. The website, the delivery, everything is 100% done.
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April 4, 2024
The store is not bad, the choice of equipment is good, but the work of consultants is just terrible, the best thing is that they need to sell, but this is their job. most of all, I did not like that when buying a washing machine, I was told that if I refused an additional one.guarantees when installing without their master, the warranty flies off, I called the warranty service, they said that the warranty would be without installation by the master.
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February 21, 2024
Recently, the managers of this store have been conducting some kind of aggressive marketing policy, persistently offering a certain product model, apparently the one for which they have a higher premium percentage. Next comes the active imposition of additional services and extended warranty, taking advantage of my ignorance, they imposed on me the service of gluing film on the phone for 70 rubles. Later I found out that such a service costs 3 times cheaper in other places((
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October 27, 2023
A great store, clean, neat, a large selection of equipment) I bought a TV from them.
Everything is as I like - clearly and to the point. Good luck to the employees!!
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February 21
A good store, everything is very fast, ordered, came and picked up, a minute)
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February 16
Consultants really want to give a bream for their "professionalism" and ability to communicate with people.
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September 1, 2024
We came to buy a Samsung tablet but couldn't decide. During the screenings, no one came up, they asked to call a consultant for 15 minutes of waiting and no one. We just left
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July 27, 2023
To disassemble the product and sell everything separately is a really resourceful approach of the management of the chain of stores.
At the same time, this feature is not indicated anywhere except on the site. When buying directly in the store, you will not be told that the special price is indicated in connection with the deliberate act of disassembling the initially complete product. It's just nice to be offered to buy the necessary device from the kit.
To the face of a cynical misleading of the buyer.
I do not advise you to buy anything in the 5 Element store chain.
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May 19, 2024
A good store, responsive staff who are always happy to help and solve any problem.
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January 7, 2024
I buy equipment only here, a really good guarantee, installments are very profitable , the quality of the goods is excellent
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November 7, 2024
Great Store, great staff.
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January 30, 2024
A girl who positions herself as a customer service specialist absolutely does not know how to communicate with clients. With a disgruntled face, she was also rude. Please take action, next time the complaint will be written directly in the store
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December 13, 2023
I bought a Samsung Z Flip phone and very persistently offered an extended warranty. When I applied for a warranty, they refused and said that it was not a warranty case. They didn't even give me a waiver. So-so company. Don't get fooled by the warranty, especially the extended one for this one.the company.
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January 18, 2023
Employees- depends on the person. Someone obviously doesn't care about the workplace, the product, the customer, and the reputation of the store. Someone is a decent salesman. You can find an adequate consultant. Parking is OK. There were no problems with the return of substandard goods. The terms of purchase are good: installments, delivery to a choice of several, etc. recently, I bought a hood, a mobile phone for my mother, and a washing gel here)))))
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September 18, 2023
The consultants are probably there to chat with each other all day. So far, there has never been any offer of help or initiative. Until you catch someone yourself, or you drill a hole with your eyes, you will not realize that you need to serve a person.
The assortment is also so-so. And the cashiers - do they even know how to smile?!
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January 25
I like that you can make an installment purchase in the store itself in our city. And if you order on the website, is it possible?!
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September 30, 2024
Great store, helpful staff
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January 21, 2022
Convenient location, check-in to the shopping center where the store is located, directly from the ring road, large Parking lot. A good selection of appliances and electronics. You can buy many products at pleasant prices at discounts. I recommend
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August 27, 2023
We visited this store. The mood is at zero, the consultant (apparently a haier sales representative) in the microwave department does not know how to communicate correctly with customers. Compares incompatible things, professionalism is at zero!
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January 11
They dropped a vacuum cleaner on their foot and didn't apologize.
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June 13, 2022
I ordered a vacuum cleaner to the office, asked for delivery before 17-00. As attentive as the employee of the cool center Victoria turned out to be, the work of the delivery service turned out to be so ugly. At 17-20, I received an SMS notification that my order would be delivered by the courier Lutsenko Oleg Vasilyevich from 11-00 to 16-00, When I called the courier back (it was already 17-30), he said that he would be in 40 minutes, To my objections that it did not fit into the interval until 16-00, he replied that I was on in the evening delivery before 20-00. When the courier openly lies, then any desire to make a purchase on this network disappears. In general, the delivery service breaks all the logistics and makes the efforts of the girls from the cool center in vain.
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November 9, 2022
I have a sad experience of buying a mobile phone in this store. I purposefully followed one, having previously studied information about it on the Internet, but the consultant criticized it so much that I had to buy another, which eventually stopped communicating and the Internet after 6 months(. The consultant no longer works online. Apparently, staff turnover and the resulting unprofessionalism.
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December 26, 2023
Always great products, prices, promotions, discounts. I recommend it!!!
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July 8, 2022
The baking dish was scratched in two places inside and many places on the outside. She was the only one in all stores and the store administrator offered a 3% discount for a specifically defective product.
With a margin of 40-50%, such a 3% "discount" on such a defective product is a mockery of customers.
The defects were not photographed in detail, but will be vigilant when buying it.
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September 22, 2022
We purchased MFPs for the office. The consultant's name was Daniil Andreevich Sudas. All we learned about the MFP is that the assembly is bad and there is nothing at all from analogues. This consultant did not know anything about the product, did not communicate at all, and what he said is unreliable information, as we learned later. It felt like the consultant didn't care 🤷🏻♀️
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September 6, 2022
Yesterday we were in the Zhodinsky 5th element choosing a slow cooker, we asked the girl to consult, but she is so incompetent and does not understand technology, she also answered rudely.She said before priti in magashchin got acquainted with the assortment and their characteristics, then the question is why are there consultants in the Store?????.They didn't remember her name, she was wearing glasses and orange nails)After such sellers, you don't even want to come to the store.
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February 8, 2022
The most disgusting store of this chain for service and customer orientation. It's not the first time we've visited, and employees ALWAYS stand in groups and communicate with each other. There is 0 attention paid to customers. Usually, in other 5 element stores, there is 1 employee in each department, who will always come up and unobtrusively offer help. It's the opposite here. We bought a laptop a year ago, looked for a free consultant for 20 minutes, they still redirect to each other. A year later, the pattern repeats. It's just terrible.
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April 30, 2024
You can bring an old bu technique, and get money, supper
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August 29, 2023
They impose services that are not profitable and are not needed by the buyer. My self - confidence has been lost . It's very unpleasant.
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September 27, 2022
A normal store, but the staff could have been a little more friendly. When you approach the counter, they can just stand and communicate with each other, not paying any attention to the client.
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August 9, 2024
Excellent staff 👌
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December 9, 2021
A large assortment, installments, discounts. Everything is convenient and simple. Consultants are always ready to help.
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May 15, 2021
A huge assortment. Prices are slightly higher than on the Internet, but due to bonuses and loyalty programs they are adjusted. And the guarantee of a large store is still better.
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September 7, 2022
Super friendly store staff! Pleasant atmosphere
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May 24, 2021
The correct communication of managers and consultants with me left a pleasant impression. They answered all my questions and suggested a better product with the same characteristics as I wanted.
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May 28, 2023
A huge hardware store with the same prices
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May 15, 2021
I've never liked stores of this format. Sellers only push through what they are motivated by. Otherwise, they behave very brazenly. And this is not a single case . The service is hellishly low. I don't understand what managers do to make employees so angry.
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