The room of the pick-up point is quite spacious and it is not difficult to find it. There is an electronic queue, but the issuance is quite slow, despite several windows
There used to be a great store. And now the service has gone bad.
They forget to send an SMS about the order's readiness for delivery.
You arrive to order, and they tell you - the car has arrived, but your order has not arrived.... (in general, it is a shock, especially when what you ordered is needed very urgently).
There is a product on the site that is marked as "in stock" and even shows at which pick-up points, but a day after the order is formed, they call back and say that the product is in a remote warehouse and you need to wait 2 weeks.
Do not mislead customers! Update the information on the website, specify the actual dates and availability!
I ordered a makita ELM 3320 lawn mower, on wheels. I like their "I want cheaper" button, apparently I like to bargain. It is convenient for me to pick up the goods at 7745. I found the mower I needed cheaper, but the delivery there covered the price difference. I dropped the link, the price moved up.
The lawn is one year old, my wife is delighted, she uses it herself. The British say that the secret of a good lawn is to plant it once and take care of it for 50 years. I hope Makita won't let you down.
When receiving orders, everything is fast and clear. A clear website with useful information on products. A large selection of products that you can choose and order from the comfort of your home.
A great store. A convenient pick-up point. There is a huge selection of goods, prices are not more expensive than other stores.
And most importantly, the goods are in stock.
The most terrible store. A typical Belarusian business. I ordered on the website, the product was in stock, they called, said everything was in stock, come. There was an hour left before the store closed, I rushed to the store at the MKAD as fast as I could, stood the stupidest modification of the electronic queue, the person on the issue went to look for another 10 minutes, came and said that there was no such product, time spent, and a lot of experience) What an ingenious store name, such is the job 😉
An excellent store for the purchase of goods, a wide range and pleasant prices, courteous staff and convenient work schedule, good service and often promotions
I have used the services of this store a couple of times and am not disappointed yet) the operators are polite, competent, the sellers at the very point are also quite pleasant. I take food for cats, the shelf life is very good
Quickly, efficiently, when talking with the manager, I received an excellent discount on the product, one of the products was defective, the next day the courier delivered a new one directly to the house at a convenient time for me!
Excellent work of the store, everything is done promptly and prices do not bite. I made an order and by the time I reached the Briquette, I had already received an SMS about the readiness of the goods for delivery. Keep up the good work.
An excellent online store, the staff is polite, everything is fast and to the point. For convenience of service when receiving goods, there is an electronic queue.
A serious organization. I ordered it, and a text message came half an hour later that I could pick up the goods. There is an electronic queue on site. It's moving fast. You can drink coffee in the buffet while you wait.
Issuance at the level is quickly issued, but as for the entrance, of course, on one side of the MKAD, there is a check-in nearby, and if you go from Zhdanovichi, then you need to go around
The best construction site. In one place and the prices are normal. No need to drive around the city and look for cheaper places. I like that the order is waiting for you for up to 5 days.
Fast and professional service. There are no queues. If you are using it for the first time, then do not hesitate. An excellent choice. You will contact them repeatedly.
There is only one drawback. For the first time, you may not figure out what's what. There is a cash register at the entrance, and the delivery of goods is further down the corridor. It turns out that it is necessary to wait in electronic queue for the order to be delivered, then go back and pay. Then come back and pick it up. A lot of unnecessary gestures.....
The PVZ often comes across slow and audacious. How good the store is.
See original · Русский
1
Show business's response
Александр К
Level 9 Local Expert
July 20, 2022
I tried to become a 7745 customer, only a negative experience remained, so I ordered the goods through the website (3 applications) and they are not available, although they previously confirmed the availability by phone. Cancellation of the order in the future without any notification or explanation. The lack of a clear reaction in the store in Smolevichi, sending to different phone numbers from each other, and then not answering or calling back themselves. This is the first time I've encountered such a service.