I will try not to get into this department anymore. Plus a star for the young man consultant.
I felt the pressure. I could see from the faces of the staff that I was not welcome. I found out that they were given an advance both early and little. I admired the phone of the consultant's girlfriend at the checkout, where she spent 50% of my service time.
Now for the facts. I came to choose a phone. The young consultant started well. The phone number was chosen in advance. The consultant said that the phone is available, and the colors can be determined at the checkout. We take the ticket. I'm next.
Then everything is bad. The pretty faces of the girls are filled with universal sorrow. I purchase a SIM card and find out that the phone may not be available. And how can I check it right away? I was lucky, I found one. We are getting registered. The service process fully corresponds to the mournful expression on the consultants' faces: slow, sometimes messy, unpleasant from the feeling that you are being done a favor.
I left the department with a feeling of relief that I was leaving this place. The feeling that the girls at the checkout are not interested in customers at all.
At home, I found a huge minus on the account. I had to find out from the operator where he came from. The female consultants in the department did not bother or forgot to inform about such features. But this did not surprise me anymore, but only prompted me to write a review.
I wanted to pay in cash, but unfortunately it is only possible by bank transfer and the special device that will help in this dilemma did not work, as well as payment by Apple pay is not available.The result is payment only by card, and even the manager started barking from nothing, literally and figuratively.A star for the fact that somehow it turned out to purchase the product).
A1 = bad. Reducing the staff racks from 4 to 2 at a busy point is simply brilliant! It is very "convenient" to return the equipment under warranty only through points of sale not in the shopping center and to defend a giant queue
The rudeness is off the scale. It seems that at Lobanka 14 they are fighting off customers. "This is the first time I've seen you" (Actually we're meeting for the third time). "I owe you nothing" (What does it have to do with you personally, Daria Batkovna?) "You are not my client" (Then what are you doing in this chair? Maybe you should give in to a more competent employee?)
The service is terrible on 29.10.2023. There were 2 visitors, everyone is not hurrying anywhere so slowly not interested in selling, maybe there is another shift, but today they just didn't work in front of her nose put a sign that she has lunch, what kind of appeal to the buyer.
There are a lot of people in the queue, and only 1 employee works, who seems to be in no hurry. Plus, it's stuffy indoors, make the air conditioner normal
For a very long time, I waited for half an hour until they found the product that was listed in stock in this department. As a result, the time spent in vain
It's a terrible office. A flock of 30 minutes in line to buy a remote control. There are 2 specialists working. I can already advise clients on tariffs. Horror.
I was connected to fixed-line services (home Internet) in this company. The quality of the services provided did not suit, and the price for this quality, respectively, too. I terminated the contract in the summer of 2020. After the termination of the contract and the delivery of the equipment, a month later I received a postcard from them with the debt. I tried to find out what the debt was for, because when the contract was terminated, a demand was made to pay for all services, to hand over the equipment. They could not answer 150 for what the debt was exposed. I applied in writing through the book of comments and suggestions at the company's office. They replied that it was their employee's mistake when terminating the contract and, so be it, they will not count the penalty, but the main debt needs to be paid. Although a normal customer-oriented company would have simply apologized and closed the issue at this stage. But no, A1 is not like that. I paid them the debt. And 2 days after payment, I received a claim in which A1 again demands to return the allegedly debt I had already paid, although I still did not understand its origin + a penalty + interest for using other people's funds + a penalty for equipment delivered 4 months ago 10 basic (270 rubles) with the addition of some additional agreement.
Four months have passed, A1 - are you out of your mind??? This is what kind of arrogant people you need to be, adding such things to your claim with your hands, and not how you later unsubscribed, that it was done automatically and accidentally)))), realizing that you will not be able to rip off this money from me. The fee is on you, A1. Consider all of the above, dear A1 customers, if you want to start using their services.
I have been using the operator's services since 2000.
Everything was always fine.Previously, it was necessary to go to Melnikite, but now there are many offices around the city, it is convenient.
Rough. I've been standing in line for 30 minutes. The queue is standing. The workers are stupid in a hard way. It is not ventilated. That's horrible. There are 2 employees working. 2 seats are empty. A1 why don't people work for you? You probably pay shit!!!!