I bought two phones for a private company by bank transfer, the corporate customer service department is not at all available, phone calls are not answered or even called back, emails are ignored.
I also bought a phone for personal use. There is an electronic queue, only one of the three specialists works, the other two girls just chat with each other and ignore potential customers.
Therefore, I put two stars and will no longer purchase anything in A1.
Special thanks to the specialist Big Elena Sergeevna. An excellent and competent specialist. I give her 5 stars.
I have been a user for 10 years. But the last 2 years are just terrible. Poor rates, poor connectivity and very poor internet. You take the payment, and provide the service. Bad...
The electronic queue is of course cool, but when there are no clients there at all in the evening, 4 specialists are sitting and the question to whom you can contact is silence, the office seemed so-so. They were afraid to admit that there would be no work at the end of the worker. It is necessary to leave the senior until the last minute of working time, then maybe they will move.
Very polite staff and convenient location, but kamon
This center is the main one in the city, but there is no electronic queue and waiting places. The live queue is a relic of the past, but at the same time you can hear from every iron about which company is modern. If it weren't for your "super" tariff plan, then for a live queue minus the ball, and so all five stars!
They work great - only parking is not very convenient, but this is not a minus, because they are located in the very center on Ordzho. Thanks for the work - everything is on top!
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Алекса
Level 9 Local Expert
May 28, 2022
The reviews talk about responsive and pleasant staff, but they encountered an absolutely rude employee who could not answer any questions about tariffs, so standing in front of her, they had to open information about tariffs on the official website from the phone. The employee was talking to a colleague at the same time and ignored the questions. Since this is the only office that works until 21:00, and my questions required a visit to the office, I had to choose this branch.
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Anonymous review
October 8, 2021
Awful. Submitted an application from a legal entity. I needed a virtual card, two days later I had to call and leave a complaint, because no one contacted and helped. After contacting and apparently receiving a poke from the Minsk office, they began to move and work as they probably should work every day with every client.but it's already the third day and I'm without a service yet.
The service center works disgusting! There are always queues. Legal entities stand in a common queue with individuals... The consultants are barely moving... It is unclear what the department of work with legal entities is needed for, if you still stand in the general queue at the retail department... The score is -1.