Air Dilijans
146 reviews
September 6, 2023
Worst aircompany in my life. Had to pay more then 30€ for check-in in the airport. Incredibily low service!! Never again in my life. Avoid this company!!!!
3
October 4, 2024
The worst and most unsafe airline I've ever flown with. our flight 3F- 322 Moscow-Yerevan. We almost crashed on landing, a tire exploded. No one cares, no one even asked for an apology. The owner of the airline, I think, has one goal: to get insurance if the plane crashes( Photo below
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2
December 11, 2024
The Yerevan-Sochi flight was canceled on November 15, 2024, there is no explanation, the money should be transferred, but so far there is no money, and instead of 9600 rubles, only 7000. Although this is not the fault of the passengers, not everything is returned yet, another lawlessness!!!
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November 23, 2024
An ordinary low-cost airline, if everything is done as recommended by the company, there will be no additional fees and charges.
With luggage, they are normally allowed to pass in case of violation of (small) dimensions and dimensions
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September 9, 2023
These airlines flew from Milan-Yerevan-Moscow on August 21, 2023 flight 3F246.
Yerevan airport, although small, was not crowded, the people were very pleasant and hospitable.
While waiting to board a flight to Moscow, we visited duty free and were pleasantly surprised by the prices and the fact that it was possible to pay in rubles.
The flight went almost well, since no airport accepted us when approaching Moscow, and then the commander of the ship explained in a calm voice that we would circle for 40 minutes in the waiting area, if they did not open, then we would fly to the alternate airport, all the way to St. Petersburg.
But to our joy, the corridor to Domodedovo airport was opened and we landed safely, although not at our own airport, after the plane stopped, the captain of the ship came into the cabin and explained the whole situation, after a short wait we were allowed to leave the plane.
At the bottom of the ramp, already on the street, the commander of the ship saw us off and said goodbye to us, it was damn nice.
I want to thank the entire crew of the aircraft and especially the COMMANDER of flight 3F246, you are a wonderful person and a master of your craft!!!!!
P.S. I don't know, but there were no problems with tickets, seats and check-in for the flight, although I was very worried, since when booking tickets online for almost a month, registration and boarding passes immediately came.
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6
September 18, 2023
Two flights from Moscow Vnukovo in the summer - June and August. It seems like summer, but everything went great! Thanks to all the airport staff. Especially for girls who solve registration issues on the second floor!
The Internet is not very fast in the hall, and luggage storage costs a lot of money- otherwise everything is fine!
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4
November 15, 2024
They are as unhappy as possible , they have never flown , when registering they charge 4000 for registration, it turns out if a person is not aware and there is no money , everything does not fly
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1
March 9, 2024
They require you to make a paid online registration per day. Russian cards are not accepted. I flew from Cyprus and further to Moscow, went to the check-in desk, was sent to the office on the 4th floor and stripped 15,000 drams of about 5,000 rubles for two taps on the keyboard! Accordingly, the cost of the purchased ticket has become more expensive by 5 tons. Where has it been seen, and what is the check-in desk for?! The plane is good, new, but even the water is in flight, for the money. I'm permanently deleting this company from the list!
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9
September 16, 2023
We flew from Moscow to Batumi and back with a transfer in Yerevan. Everything was fine in one direction, except that the flight from Moscow was delayed for more than an hour. When we flew back (on the night from 09.09 to 10.09), at the check-in in Batumi we were given only one boarding pass to Yerevan, and they said that the second boarding pass would be given in Yerevan, there was no need to register.
Upon arrival in Yerevan, it turned out that no one knew that they had to prepare something, the airport staff did not know anything, they began to talk rather rudely, because there were a lot of people for the transfer to Moscow, almost the entire plane. Then an airline representative came and rudely sent all the passengers (more than a hundred people) to pass passport control, check-in at the airport and passport control again to fly to Moscow. We stood in line for more than an hour, it was about 6 a.m. when we finally took off. I do not know whose fault it was, Batumi airport or Yerevan, but I believe that this is an absolute negligence on the part of the airline. I do not recommend using their services, despite the cheapness of the tickets.
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11
1
October 4, 2023
We flew on September 20 from Sheremetyevo to Yerevan. We bought plane tickets for this company because of the reasonable price. I couldn't register on the website before departure, but at the check-in desk, a nice girl, at my husband's request, found us seats nearby without any problems and for free. The crew of the plane is very pleasant and polite. The luggage was received in Yerevan very quickly, almost immediately after getting off the plane. If I need to fly to Yerevan again, I will use the services of this company.
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4
August 5, 2023
Maybe this review will surprise many, as it would surprise me if I saw it among all the negative reviews.... BUT, I was on a flight from Sochi to Yerevan , with my husband and a 4-month-old child, the flight was NOT delayed, the flight attendants were insanely attentive , the flight staff was very polite, helped secure the child, brought napkins when needed! In general, I can say that the flight was excellent!
I was registered in a day, no money was taken from us anymore
I took all the necessary things for the child, including a car seat, which was taken in the luggage on the plane (for free! (We took tickets without luggage), a thermos of hot water, a mixture!No one weighed my hand luggage
I'm going to fly back on the same airline
I will sum up my review with gratitude for a great flight!
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1
1
November 3, 2023
I flew with Armenian Airlines on 18.10.23 from Sochi to Yerevan. Everything is on time, wonderful flight attendants, friendly attitude, water was delivered free of charge for 50 minutes of flight.
As for hand luggage, when they gave out a boarding pass, they looked at it, weighed it, sent it for an additional payment from someone who does not fit in size. But they didn't look at anything in the landing zone anymore. People who have been flying for a long time, carried 3 bags into the cabin.
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4
February 1, 2024
They were supposed to fly from Yerevan on the night of December 14, 2023 at 2.00 o'clock. 3 hours before check-in, we learned that the flight was postponed to the morning. A railway ticket for the train from Moscow to Kursk for 08.46 to 14.12 has already been purchased. But if you took off from Yerevan only at 10.45 am, of course, you did not have time.
The question is that ticket processing through Yandex.Mail has mysteriously disappeared. Now we can't prove why we didn't use the railway ticket and get the money back
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4
July 16, 2023
The flight from Yerevan to Moscow on July 15, 2023, went well, although it was cool, but there were no blankets on board. Most of all, we were outraged by the sight of a new suitcase (bought in Yerevan the day before) that we received! It looks like they were pierced on purpose! And don't say that the people at the airport are to blame, the airline is responsible for them too!
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12
July 24, 2023
Just a terrible airline! I booked a flight Milan-Yerevan-Samara. On the eve of departure, I checked in for a flight (paying for seats). By the way, payment for seats was taken twice - when buying a ticket and when checking in for a flight. Then, a few hours before departure (I was already going to the airport), I received a message that my first flight was canceled (on the second, respectively, the connection was disrupted). I immediately wrote a request for a refund to the feedback service. We received an automatic reply that we will contact you. 2 months have passed since then, and I have written an official complaint once again, attaching all the documents and receipts. As a result, an automatic response again and nothing. The specified phone number of the representative office in Moscow is simply turned off. I have never seen such an outrage in any airline.
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17
August 1, 2023
A disgusting airline. Flight Moscow Yerevan. Economy ticket for 12,000. The flight was delayed 5 times. Departure at 19.40 as a result, I left at 1.30. Hand luggage is not indicated in kg, only the size 40*30*20 . I lost about 6 kg and they let me through. The main thing is comrades.!!!! Check in online 4 hours before departure. It will be free. The website says that you can also go to the check-in desk, which I was counting on, but they opened the check-in due to a flight delay of 2.5 hours. Naturally, I was late and paid 4000 rubles. A total of 16,000. Not cheap airlines at all. The cabin is old, the flight attendants tried to be polite.The cabin is very stuffy. In short, I do not recommend this airline. You will regret it very much. The only thanks for the free water and a voucher for meals at the cafe. Well, it's kind of a compliment from the company for the delay.
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9
October 1, 2023
We flew Yerevan -Sochi.... Online registration is required !!! 4 hours before departure !hand luggage is a small backpack ! To fit a suitcase for hand luggage - you need to pay 1500 extra for each ! Online !!!it 's very expensive at the airport ! In general - if you read the rules - and take everything into account - then it will go 🤪👌 but every step is for money! Even water 🤪
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3
1
June 1, 2023
I want to inform and warn those passengers who have bought or are going to buy tickets through this airline, be prepared for the fact that at the airport you will still pay exactly 50% or more of the ticket price for additional services, (moreover, this information is not indicated anywhere, and as they say, a message does not come to the mail, I checked everything) for example, what I came across with the experience of traveling for 17 years, that the company takes an additional payment for check-in at the airport, and yet in no company an adult child is not put separately from his parents, I was put 5 rows closer to the child back, or additionally pay for the child to be nearby. I am very disappointed in the airline, especially that they are a disgrace to our country, I have not seen anything like this in any airline, I have flown so much in any country. I now understand why it was written in one of the reviews that the company of gypsies was a completely justified review. It is better to pay 2 times more and buy in other airlines of other countries than this. FINALLY, I HAVE SAVED ALL MESSAGES FROM THE COMPANY AND THE RECEIPT AND I WILL WRITE COMPLAINTS TO THE AUTHORITIES, BECAUSE THE AIRLINE BELONGS TO ONE OF THE MOST RESPECTED OFFICIALS IN ARMENIA, IS IT POSSIBLE TO ACHIEVE ANYTHING
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24
3
June 13, 2023
Be careful, extra money is charged for check-in at the airport, 3500 per person!!!!! And, further, at check-in, they scatter passengers all over the cabin (apparently their program does this automatically), it doesn't matter, children / adults, all in different places. The plane is in chaos, everyone is sitting in someone else's seats. + flights are often rescheduled/cancelled. I do not recommend this airline to fly.
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10
1
May 25, 2023
I read a lot of reviews, half of the passengers flew from Domodedovo, and they write about the airline that departs from Vnukovo)))). Apparently someone has a problem with their head. A good airline, when cancellations of flights are transferred to other ones without problems, money is returned if you are not satisfied, good representatives at the airport. I bought a ticket at box office 224, then I refused the flight and the money was returned to me without problems and expectations.
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2
17
November 6, 2023
I bought a ticket for a flight of this wonderful airline on November 8th from Larnaca to Moscow with a transfer in Yerevan, departure at 17 arrival at 0.
Now they have sent a flight on November 9th!!! Departure at 13 arrival at 3 nights.
There's no way I would have bought a ticket for such a flight, kapets.
And it's too late to buy another ticket.
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4
1
July 9, 2023
Well, in principle, everything is like everyone else, registration.. they took 12,000 rubles and another 6,000 for luggage, although the ticket said 2500 to 20kg (my luggage was 19.5 exactly). We wanted to fly with a "domestic" and affordable brand, but in the end we came across those very stereotypical Armenians who only give money. Shame and shame, I would spit at you, but it's a pity for the monitor.
P.S. The departure time was also changed))
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8
April 19, 2023
Knowing that there are no planes, the company still continues to sell tickets, deceive people. The day before departure, the information on the airport's scoreboard that the flight was canceled, the company continues to insist that it was not canceled, but combined. They transferred everyone to different places, and the seats paid for thereby flew into the pipe. As a result, the flight was delayed by 3.5 hours. No information from the company's representatives, no apologies, no explanation of the situation. And the tickets cost 1000 rubles to endure such bullying!
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16
October 16, 2023
I flew with this airline on 08/24/2023, the route Moscow-Yerevan. The flight was delayed for 5 hours. I missed my connecting flight. The airline refused to compensate for the costs of arrival. You will probably have to go to court. I don't recommend it.
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5
April 9, 2023
The worst company , in principle. Any run-down low-cost airline against the background of this airline begins to seem like a luxury. Blatant bullying, elevated to the company's policy, is a game for 23 years.
In addition to paying for a handbag as a separate piece of luggage, re-paying for the completed (!) check-in, and having to buy a second luggage bag (you can't just pay for the excess), they managed to simply forget to send this purchased bag.
Conclusion: never fly this airline, it's better on foot and on a crossbar
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17
March 8, 2023
A disgusting beggar company! I never recommend it to anyone! Go to the website, take a look: at the current time, the company has only 2 boards! Just a gypsy camp in the steppe! Representatives do not answer anything and do not help solve problems. Just pay the money, and upon arrival, write "to grandpa's village"! The official representative himself says: they are the airline! It's like I just came to stand at the counter for my salary! Such inept companies should not work in the transportation market, they discredit others.
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17
July 25, 2023
I do not advise anyone to take personal money for registration, and plus for the luggage that you have already paid with a check, everything is indicated and their computer does not show it, I bought a ticket for 30 t. A ticket for two and at the airport cost exactly 50t. Everything is in place , it 's better to buy 1000 rubles more expensive but in another airline
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5
January 19, 2023
I bought 2 round-trip tickets with a transfer in Yerevan. Exactly the next day, one sector of the flight was canceled and, accordingly, the entire ticket had to be handed over. I thought, well, it doesn't happen to anyone, okay, I'll get to Yerevan somehow, and I'll fly there anyway. This flight and ticket were cancelled 3 weeks before departure. And an hour after that, the return ticket was canceled completely.
At the same time, I had "insurance" for all tickets in case of flight cancellation - compensation was to be paid. But it was refused. Without explanation. And if you don't like it, "call" (you won't get through anyway).
I've been flying for 25 years, but this is the first time I've encountered this. A unique service.
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21
September 2, 2022
Thank you very much to the airline for understanding the passengers, there was a health problem, I called the airline and was prompted if there was a doctor's certificate, then I could change the departure date, provided a certificate and within 24 hours the operators quickly resolved the issue and changed the departure date after eleven days as requested, especially many thanks to the operator Liana who was in the she contacted us and helped with her extensive experience. Thank you personally, dear Liana, if all and everywhere operators were as literate as you, then life would be better for people at least from this side.
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8
November 11, 2022
It's a terrible airline. I went through all the circles of hell while I sent my wife from Domodedovo to Armenia. Firstly, the ticket did not arrive at the post office, although the money was debited immediately. You need to check in online in 24 hours, but this is impossible due to technical problems. You can easily get through at the airport for 2,400 rubles. At the airport, they told us that we did not have a ticket and advised us to call the airline and clarify, I will say in advance that there are no representatives of this company in Moscow, they are only in Chisinau and Yerevan. In Yerevan they say they have a ticket, in Moscow they say they don't. As strange as it sounds, I provided audio communication through my personal phone between the airline in Yerevan and their representatives in Moscow and they discussed for 40 minutes how we could get a ticket that I bought with my money for a week. They probably could have discussed it for a long time, but then they ran out of money for the phone. And then, out of nerves, I said that I would call a public voice, let Vardan Ghukasyan figure out who this company belongs to and what kind of mess they have. The flight departure is scheduled for 17:30 (with a delay, according to the schedule 16:40) 17:20 we are still standing at the counter sorting it out. Finally, we were given a boarding pass 4 minutes before departure.
P.S. this was the first and last flight with this company.
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August 14, 2023
There is an additional fee for check-in for a flight of more than 14,000 drams, this is more than 3,000rubles, despite the fact that no one is warned about this. I also combed the official website of the company to clarify the weight of the manual treasure, but also did not find any information. I got there the same way a year ago, the company was called Armenian Airlines.
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2
June 25, 2023
A couple of days before departure, the flight was canceled, and we had another flight "tied" to this flight + on the way back, the flight was delayed for 4.5 hours and there was an additional check-in fee. The worst airline. We used her services for the first and last time. It's better to overpay, but fly safely.
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2
July 30, 2022
Of the advantages, only the night departure time
Cons: the high price of tickets, and a huge number of additional charges: check-in is paid - 30 euros per person, if you made an early check-in 30 days in advance but forgot to print your boarding pass, then you will be charged 10 euros.
Free check-in seems to be available through the website 24 hours before departure, but most of the passengers could not use it due to a technical malfunction and were forced to give 39 euros at the airport.
Baggage is paid, it is better to pay in advance on the website, it will be much more expensive at the airport.
If suddenly you are forced to use the services of this company, read all additional terms and prices. And taking into account all the surcharges, most likely tickets from this air carrier will be more expensive than others
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4
November 8, 2022
It is impossible to register online, the website and the application constantly freezes. When checking in at the airport, it turns out that much more flight tickets have been sold than seats on the plane, they require an additional payment for registration of about 30% of the ticket price, a boarding pass is issued without a seat... The plane is being turned into a minibus. Soon they will probably offer to fly standing up ((... The staff at the check-in does not explain anything, sends it to the office, the conversation in the office is short: either pay or do not fly, the staff on board is rude. If you do not want to darken your mood on trips, DO NOT USE the services of FlyOne!
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2
February 25, 2023
I had the "luck" to fly with this company today (((( horror... The flight was delayed.... Information is only on the scoreboard, no one announces, no one invited you to board either (( all people somehow themselves... They were detained for an hour, then for another 20 minutes.... To fly for 3 and a half hours, they offered only water ((( on board, at least someone would apologize for the delay.... What for???? I do not advise anyone to fly with this company
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12
1
August 27, 2023
It's a shame and a disgrace. Paid check-in at the airport, flight delay and absolute non-customer orientation confirm the status of the Dnishchensk airline. A rating of 1 is still too much for such a zero.
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5
2
December 16, 2022
The airline is not very good. Ara, with his grandmother and brother, bought a Yerevan - Moscow ticket on this airline, and another Georgian Airlines plane arrived from Tbilisi with refueling in Yerevan. 2 hours, ara, the plane poked back and forth, did not fly away. They didn't give you a chance to pack, they didn't even give you a coffee, ara. Georgian Airlines could have given khinkali or khachapuri to devushka, but they didn't, bicho ts ts ts
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7
November 18, 2022
If it is possible to use the services of other companies, I recommend doing so. At the same time !You have to pay for cheap tickets for every step! For a place, for registration (you will not go to the site for free registration in a day!)You have to pay for an extra small purse. For EVERYTHING!!! As a result, the ticket price is doubled!!!
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5
September 5, 2023
Disappointed. I did not know that registration is paid, about 4 rubles per person. Before the start of check-in at the airport, it is possible to register online for free. Who is doing this at all now…
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4
June 7, 2023
After buying the ticket, the flight date was changed. I chose a refund (30 business days), and after a few weeks I asked for information when there would be a refund. They said that the yawn was not processed and now they have to wait 30 working days again.
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6
May 1, 2023
The flight was from Moscow to Tbilisi with a transfer in Yerevan. A week before departure, the flight was postponed for a day. The ticket price was $793. I issued a refund of the funds paid, there was only $ 495 to be refunded. $298 turned out to be irrevocable. The company on the website promises to make a refund within 30 days. I hope the funds will be returned.
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7
August 23, 2022
I read the reviews and I think it's good that I didn't see them before)). We flew 1 time with this company from Tbilisi, 2 flights. I have no complaints. I have carefully read all the information on the website. No additional payments were made. During the long flight, drinks and a sandwich were offered at no extra charge. The flights took off and arrived on time, they managed to dock. The staff is polite. Of the cons: there is sooo little space on the plane between the rows. Otherwise, either we were lucky, or not everything is so bad))
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6
November 11, 2022
Tin!
I bought a ticket to Chisinau with a transfer in Yerevan. The most adequate ticket price.
People, it's better to overpay!!!!!!!
The only airline that delayed the flight for unknown reasons today!!!!
The ticket price was not so cheap.
Tickets were bought through air sales, it turns out that it was necessary to register online for free 24 hours and at least 4 hours before the flight!!! There is no word about this anywhere!!!
And already at the reception we had to pay an additional 2,200 rubles for each! This is a kick-ass!!!!
We are late for the connecting flight, respectively! And how to proceed is not clear at all.
I do not recommend it categorically!!!
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1
June 8, 2023
We flew from Yerevan to Moscow on June 1, 2023. The flight time is 3h10minutes. The conductor refused a glass of water, "We have everything for money. Can I bring you a bottle for money?" It is written in all international rules that a glass of water is always free!
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5
October 4, 2022
I liked everything. Departures are on time, the planes are clean and well maintained. Everyone is polite and attentive. Changes in the schedule were sent in advance and through several information channels: by mail, SMS. It is impossible to miss it. The flights left a pleasant impression. Thanks!
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11
August 7, 2022
I read reviews and cry that I didn't read them before.
I will duplicate my message on all sites with reviews.
Maybe it will save someone.
RM 722. Was scheduled to depart at 21:00 on the 6th.
Departure delays are prolonged every 1.5 hours. Without explanation.
Now the departure is already written on the scoreboard at 02:30 on the 7th. And I don't believe it anymore.
The airline cannot be reached. They work "from 10 to 18 (or 19)." They're sleeping. And we are awake at night in the hope of still flying away this damn a/K. That is, they don't give a shit if the flight from the company is lost somewhere (it seems that they just forgot about us, so the flight is postponed).
Think a hundred times if you really want to fly with this airline.
And no, comrades, this is not a paid review. This outpouring in the night is simply due to the fact that there is no way to get through to a/k. No way!
Maybe you'll get lucky. Or maybe, like many people here, they don't.
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4
December 20, 2022
4 days before departure, the flight time was changed three times, on the day of departure, a message came that the flight departs at its own time, I arrive at Domodedovo airport and it turns out that the flight was delayed by 9 hours, and no messages about the delay were sent to the mail. Now you will have to stay at the airport for 9 hours, I will no longer contact this airline and I do not recommend it to you! Register in advance, otherwise you will be charged at the reception!
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October 26, 2022
FlyOne Armenia is an unpredictable aviation company! There are many flights departing with delays. More precisely, most of them! We are currently sitting in Vnukovo. Two hours ago, the flight was postponed by 1 hour due to late arrival. Five minutes before the new time, the start of the landing was postponed for another 1 hour. Then, after 30 minutes, they finally started boarding!? The plane flies for 3 hours and 45 minutes, during this time it was impossible to really calculate the time of its arrival and return departure? Or did he sit down for an hour or so to rest? Some kind of indifferent attitude towards his passengers!!
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1
March 16, 2023
An amazing company! Brotherly! Today I watched the tickets Moscow -Tbilisi , the cheapest is 75000r and in Dubai 50000r !! Purely brotherly and neighborly !
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11
1
August 29, 2023
The worst airline in my life, everything is for an additional fee, even coffee and tea on board and water included.Check-in for the flight is paid, for 3 it cost 10,000 rubles.
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3