My sister was suspended after she was in Radisson and best Western plus...in the last two, the air conditioner did not work...I couldn't stand the day because of the heat...
I liked everything in this hotel, especially the breakfast! Very tasty!
The service is good, the only thing is bad Internet, a rude administrator in the SPA salon, the pool is small as shown in the photo, there are a lot of children in the pool who came with a one-time subscriber, those who stayed in the rooms could not swim, they could not try breakfast, as they left in advance due to the transfer of the flight
Clean, neat. Delicious breakfast. I recommend. There is also a swimming pool and a gym. On the top floor there is a panoramic view from the restaurant.
A gorgeous place! Especially in the summer morning, I liked the breakfast buffet on the terrace. The room is clean, there is everything you need, right down to the dishes for cooking. We carried the iron for a very long time, we had to wait more than an hour! The location is very convenient. Overall a great family hotel!
The girls at the reception are funny and nice, but forget about the baths, the pool, they don't work. (The administrators in the elevator change the video clip until the time when the baths and the pool start working).
The rooms are large, spacious, the plumbing is good, toiletries are welcome, the refrigerator is large, water tea and coffee were offered free of charge. There is alcohol, juice and chocolate in the fridge. The bed and the bed are of good quality. Breakfast is free in the restaurant and delicious, except for sausages, do not take them (I read the reviews above, but I thought they were corrected).
Be careful and careful when handing over the room!!! The whole impression of the hotel was crossed out for us. After vacating the room, we went downstairs, handed over the keys, we were asked to "wait a minute" and it started here. The maid reports on the walkie-talkie there is no hair dryer in the room. To the words that he was there and is (hanging next to the mirror), the spouse used a personal one, of course the answer is no. They asked to inspect the room again, but again they say no on the radio. Well, there was time in reserve, I went up to the floor and already during a commission inspection, the hair dryer was found in its place (an ordinary wall-mounted white hair dryer). Conclusion: if a guest is in a hurry to get to the airport to the train station, the staff is always ready to squeeze money from him, even to the detriment of the image of the hotel.
Cool hotel. I liked everything. The cuisine is very tasty. There are few people in the SPA. I like to relax here and recuperate after a hard working week
Comfortable, the restaurant is chic on the 6th floor with a terrace, the food is excellent. My husband and I had a very good rest, they also have a spa, a swimming pool
In the evening, you can hear music playing in the room, especially the bass. A strange schedule is tomorrow from 7:15, that is, if you have a morning flight, for example, at 9:25, then just if tomorrow started at 7:00, then you would have the opportunity to eat.
Plus, it is located in the center, you can walk.
See original · Русский
Show business's response
Yaroslava S.
Level 5 Local Expert
May 29, 2024
Clean and tidy. The reception staff is polite and empathetic. The food from the restaurant is very good. There were some positions missing, but what was delicious. The restaurant had a themed design at the time of our placement. The terrace was closed, in summer, obviously, it is very beautiful there. A small parking lot, but there was enough space for everyone
Daily room cleaning; free additional services, including a swimming pool, hammam, etc.; 1.5 km to top restaurants, chain hypermarkets (which is good by Astana standards)
The service is great, there was no room service.
Regarding the waiting time for food, well, 10-15 minutes, if there is a strong load, then 25-30. In general, I try as fast as possible, the food is very tasty, I cook myself, and so it's a cool place, not for the poor
Nice clean hotel in a quiet area. Cozy and warm rooms. Cool spa. Clean swimming pool and sauna. I liked everything very much. I recommend. Responsive staff.
A wonderful hotel almost in the center. Delicious breakfasts with a wonderful view.
A 3-hour swimming pool, hammam and sauna are available.
The rooms are equipped with a kitchenette. However, there are not enough sponges and tools in the kitchen to wash the dishes themselves right away.
Blackout curtains and a comfortable large bed - get a good night's sleep.
The rooms and the whole hotel are clean and cozy.
The staff is polite and pleasant, thanks for the hospitality!
Great hotel! Quiet area in the city center. No noise and dust of the avenues. The rooms are spacious. There is a full kitchen in the room. There is a wide selection of drinks in the mini-bar. Good plumbing with normal water pressure from the shower!
The rooms are cozy, clean, the location is good, the spa is good, but a small, huge minus is the breakfasts - the lack of cups and plates, the indifferent staff sitting on the phone.
I really liked the apartment with a kitchen. And the breakfast is very good and varied. The price for the capital is acceptable from 4000 thousand rubles. The price includes 3 hours of spa. Swimming pool, sauna and hammam.
See original · Русский
S
saule s.
Level 4 Local Expert
May 10, 2023
We were passing through. It turned out to be a pretty popular place. The breakfasts are a little monotonous, but in general not bad, for the period of stay 2-3 days are normal, on the 4th day it is boring. The restaurant itself serves delicious, interesting interior.
The SPA is conditional, the sauna is good, the pool is small and cold.
The location of the hotel is 15 minutes by taxi from the Expo.
In principle, I liked it, but minus a point for the fact that in some rooms the locks from the bathroom do not work, as well as the ventilation when the light is turned on just buzzes
Great hotel! Good varied breakfasts! There is a swimming pool! You can call a taxi at the reception, not far from the center. The rooms are clean and spacious.
Nice clean with its own parking and a quiet restaurant on the top floor.
The cleaning is normal, the rooms are large. There is a kitchen, a refrigerator - everything you need.
We were in Astana in early July, we lived in this hotel, this is an apartment hotel. Very large rooms with a kitchen, refrigerator, microwave oven. Everything is clean, beautiful on the 6th floor there is a restaurant, in the morning breakfast (Buffet, included in the price), in the evening you can have a nice and delicious dinner there. Or cook something in the room. In general, we really liked it, it is located not far from the center, near the shopping center.
See original · Русский
3
Taty
Level 7 Local Expert
September 18, 2022
A wonderful hotel! The interior is beautiful, any defects are quickly corrected. There is a wonderful Spa. We swam and went to the hammam every day. The food is delicious, the staff is friendly. There is also a children's room and a gym, but they did not reach them, because they walked around the city a lot.
A wonderful Hotel, location, rooms, equipment, staff is friendly, the problem is in the Kazakh attitude to service - you have to wait a long time for the appliances to be served in the morning at breakfast, orders are not served on time, it is noisy and long in the yard to load containers with laundry, etc. There is something to work on.
A good hotel. Clean, cozy. Polite staff, always ready to help. Nice restaurant on the top floor. They cook delicious and beautifully. You can order room service.