Good living conditions, but karaoke can be heard strongly on the 6th floor, even on the 3rd. Also, some rooms smell of stagnant water. The spa is not bad
Everyone at the highest level did not regret that they came to visit you. I recommend top service to everyone. Separately, big rahmet to the waiter Yerden is handsome !!!👍
Calm, cozy
The massage is pleasant
The tea is delicious🫠
Relaxed✨
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Anonymous review
August 15, 2022
The service is normal, a good breakfast, but I was confused by one moment, someone combed his hair with my comb and left his thick black hair, I think it's unacceptable to dig into things and use personal hygiene items.
Hello everyone
I came to the glorious city of Nursultan on business for three weeks and decided this time to stay (because of the length of stay) together under the name Aisha Bibi. We also attracted positive reviews from our own SPA area, although I previously stayed at Rixos.
And so LET'S GO (without emotion):
A pretty girl met me at the reception (we'll do without names), smiled and asked for a passport. As instructed, I provided everything and asked for the quietest apartments (I just haven't slept for a day, and also a damn jetlag). And in response, I received an answer that directly pleased my sleepy consciousness - "It's quiet everywhere." Well, that's great, I thought, casually))) After warning me about the early check-in, she took the payment. Finally, he asked me to prepare the documents for the accounting department.
After asking her about breakfast, I heard that breakfast was already over. "How so? after all, breakfast is before 11..."- I reacted casually... And, lo and behold! She just made a mistake. Hooray! On the go, I found out from her where that magical place with breakfast is. After leaving his things in the room, he rushed to have a meal after a 12-hour voluntary hunger strike. When I entered the restaurant, they asked me for the room number, you know, to check if I was on the list. I was surprised, I wasn't in it. The waiter called the reception, where he was told that I allegedly did not pay for early check-in. I explained to the waiter that I had full payment for my stay. After taking the time to find out, I was invited back to the reception for an additional payment. Then I began to suspect something was wrong, but I didn't say anything more.... I just had breakfast and went to bed (after all, I have to be a "cucumber" for a meeting with a business partner.
The beginning of April, quarantine is still in effect in Kazakhstan, many restrictions have not yet been lifted. Imagine my state and surprise when I was abruptly "pulled out" of the realm of Morpheus by the deafening cheerful (and clearly sleepy) roar of some presenter. The sounds came from somewhere below. As it turned out, a large sabantuy was organized on the territory of the apartotel. Damn, and this is a pandemic. How so!? Damn it, I'm in trouble. As you have already understood, it was not possible to sleep before the meeting. After going downstairs, I paid for an early check-in. I casually asked the girl at the reception why they didn't give me a quiet room at my request. Working out objections and the level of competence of the employee per person. In response, I was told that I could be moved to the 5th floor, although the party will end soon, so there is no point in this. With battered feelings and disordered thoughts, I went to the meeting.
I tried not to contact anyone else for the next two days before the checkout.
A few words about the room - the sounds penetrate from one room to another without any obstacles. Even intimate details of everyone around are often heard. However, one detail that made sounds half the night, the moans were very pleasant, for sure, there will be fans of "such a concert". They did not tell me on the company's website and during preliminary calls that dishes are provided on a separate request. When entering the room, do not count on pots, pans and even cutlery. Do you like walrus?! Personally, no. The water in the shower is cold, then hot. And with such directly good temperature differences.
On the day of the checkout, the phone rings at exactly 11:50 a.m. A beautiful female voice reminds me that it's time to know the measure and leave the room. I asked for an extra hour because the driver was supposed to pick me up by 13:00. To which I was told about the surcharge for such a service. IN ONE HOUR!!! Are you serious? I have a long-term reservation at your hotel, I will arrive in three days and stay for 2 weeks. Then I realize that I will never live in this place again. I quickly packed my things and went down to pick up the documents for the accounting department. Of course, in the continuation of the story, the documents were not ready. Ufff..... tired of writing already...In general, with the help of the administrator, the girls from the reception, the accountant, they solved my questions. And I left this damn place happy.
The choice of a place to stay for the night is up to each of us. Me, my company's employees, and my business partners will definitely not stay at this place and will not recommend it to their friends. And you decide for yourself how it will be better for you. After all, adventures are guaranteed here, but we have not yet heard about the true broad Kazakh hospitality.
Good luck to everyone!!!
You can stay for one night - but for this price you can choose a better hotel for yourself.. the ventilation was noisy in the shower, as if the plane was taking off.
Hello..all very well clean rooms, courteous staff, good kitchen cleanliness..comfortably cozy...everything justifies the price..Thank you for the huge collection of AISHA BIBI HOTEL&APARTMENTS...