Aksamit
25 reviews
August 30
Great furniture store!!!Pleasant qualified and polite sales consultants! Reasonable prices. The furniture is in a modern style. Especially cool beds for the bedroom. In general, you are looking for new furniture, come to this store, you will not regret it!!!!👍🙂
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November 5
Very incompetent employees, they are not ready to provide anything for their shoals, and there are many shortcomings!
We bought a children's wall "princess " and waited 1.5 months. As a result, instead of a rack with a chest of drawers, they brought just a chest of drawers. The quality is not very good, as if drunk people were collecting!! The staff of Gomel did not solve the problem in any way. In the store, the seller said that everything would be changed for us as it should be and twice they clarified whether we need to pay for something?- the answer was no! As a result, they recruited logisticians for the day and said that we should pay 200 rubles Belarusian! The staff did not decide anything for the convenience provided, because they simply do not care about their customers!
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November 13
We ordered the Leon living room!
The managers are very polite and pleasant. They helped with the choice. They were matched in size.
The contract period was 45 days. It was delivered in two weeks. We are very satisfied. The master assembled it in a few hours.
The store is very good! I recommend.
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August 12
Terrible store and staff. Everyone speaks so beautifully and gets into the position just to make the payment. Delivery is postponed 4 times. Sometimes their logistics are bad, then the cars break down, then someone did not give something to someone. Everyone is on their own mind. And the furniture has already been paid for and not for a small amount. And immediately the seller assured: "Do not worry 99% that they will be delivered on time, I will control everything." As a result, 1% will just be delivered someday. I had to cancel the contract. They do not work harmoniously at all. Logisticians to themselves, delivery to themselves, sellers in general in a different way. They never called or even apologized. Ugh, it's a pity to put even one star on Aksamit.
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1
October 28
I ordered furniture in July, made an advance payment, waited 45 WORKING days as prescribed, the facades were brought at night around 23:30, in the morning, scratches were found on ABSOLUTELY ALL FACADES during the autopsy, which cannot be hidden in any way.all facades lay on top of each other without a protective film and during transportation, all scratches and scuffs were visible on the matte surface as on a matchbox, which you can not order and remove in any way.I called the store, the store sent to the service desk, the service said they would call the factory and silence.I called several times.I sent you the confirmation photos.They said wait for the new facades to be delivered on October 7.today, on October 28, I am writing to the service, they say wait for the call from the logistician, as I understand there is nothing to wait for.The funniest thing is that the store also asks you to leave a review about the purchase. When I said that I was unhappy with the purchase with the justification of the reasons, the message was ignored. I would like to clarify that when buying, the consultant was intrusive, did not even let me stand at the door and look at this furniture, he explained everything correctly and tried to get in rather.further, it was clarified from the seller in case of a marriage where to contact, I was told to look at the mirrors with the driver and refuse immediately, and the shelves, facades are changed WITHIN 5 DAYS AND CONTACT THE STORE DIRECTLY, AND NOT TO THE SERVICE AND EVEN MORE SO TO THE FACTORY IN ANOTHER COUNTRY.
I DON'T RECOMMEND IT. I AM NOT HAPPY, THERE IS ABSOLUTELY NO JOY FROM THE PURCHASE.AND EVEN IF I WAIT SIX MONTHS LATER, THESE UNFORTUNATE FACADES WILL NOT CHANGE MY OPINION ABOUT THE STORE!!!!
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August 22
We visited this store over the weekend, a wide range of furniture for every taste and look. Polite and qualified sellers. Like it. We'll come back later.
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1
August 30
I was at the store in early August, choosing a sofa. The consultant Irina is very polite, gave full information on the mechanisms, helped to choose the color scheme. Thank you very much, I was very satisfied.
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April 25
I ordered a rocking chair, I really liked the service of the seller Ekaterina, she told me everything available! Very nice! And the guys, the delivery is just super professionals- everything is on time and respectful!!! And a very pleasant voice! Thanks for the chair!!!
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March 28
The convenient location of the Store, a huge selection of furniture, we were even confused.But! The consultant quickly coordinated the assortment and helped with the choice of a bedroom. Delivered and assembled on time. The service is on the level. I recommend it . We'll come back for the sofa)
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1
April 12
I recently visited this store with my husband. I liked everything very much. A wide range of offered furniture is presented both on a tastefully decorated showcase and in catalogs. Very polite and qualified sales consultants, intelligibly and competently, and most importantly - cordially, told and showed everything! The prices are reasonable. In general, for high-quality and beautiful furniture - here! I recommend it!
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July 12
We bought a wall, we liked everything. The consultants are very pleasant, they tell everything in an accessible and understandable way. Thank you very much.
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1
May 23
Very friendly and friendly staff, they know how to listen, understand requests and needs, a good consultation was held, thank you for such service! +timely delivery and when there were questions, the staff is always in touch
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1
April 13
We have been to the mall many times, but we stopped at the Aksamit store. An excellent selection of furniture, the sellers are wonderful. Charlize's hallway was chosen just as they were looking for. Thanks!
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April 30
I really like this store, I'm not making my first purchase there!
The staff is polite, they will always help and advise. There were no problems with the delivery. I advise you!
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1
May 28
A great store, a huge selection of furniture. I ordered furniture, all on time and with home delivery. The consultants are professional, I have not noted any shortcomings. The choice is huge, special thanks to Irina for her help and advice. The prices are definitely nicer than anywhere else in the city. I recommend this store on all points. Thanks!
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1
April 24
I bought myself a mattress about a year ago, ordered a two-sided one and came with a one-sided one. I didn't get the truth. I went to the store and demanded a complaint book. They didn't give it to me.I will not recommend a score of zero to my friends.
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1
November 13
Thank you, manager Ekaterina. Very polite, competent.
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August 25
The polite staff will answer any question, well done👍👍👍👍👍👍👍👍
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September 24
A good store with pleasant prices and service
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December 13, 2022
Здравствуйте,заказывали в стенку в зал.Продавец проконсультировала, всё показала,рассчитала!Стенку привезли,донесли до квартиры,собрали очень быстро! Минус одну звезду за то,что не уложились в срок,а привезли на пару дней позже,чем обещали!!!!
April 12, 2023
По работе магазина вопросов нет, всё хорошо . Но, вот уже второй месяц не можем добиться замены по гарантии подвесной полки из набора корпусной мебели. Так себе сервис.
1
November 23, 2021
Заказали стол на сайте, заранее обговорили цвет. Когда привезли, оказалось, что цвет не такой, как был на фото. Хотели сделать замену, но стола как на фото у них не было, но менеджеры почему-то знали, что в товарах есть различия и умолчали об этом. По телефону спросили как делается возврат, нас попросили завести стол к ним в магазин. Почему мы должны были везти его за свой счёт и на своем транспорте - вопрос открытый. Мало того, мы должны были сами занести его на 3 этаж, где заведующая сказала, что по чт и пт у них работают курьеры. Почему нас об этом не предупредили - так же загадка. Две звёзды только за то, что оформили возврат
4
February 13, 2023
Хочу выразить благодарность консультанту Екатерине, за помощь в выборе и внимательное отношение к клиенту. Мы ошиблись в размерах, но нам пошли на встречу и без проблем поменяли на подходящий вариант.
2
April 14, 2021
Очень пожалели, что сначала сделали заказ, а уже потом почитали отзывы о компании. Если у вас много времени, лишние деньги и запас позитива,то можете попробовать заказать мебель, которую обещают доставить за 60 банковских дней, на дату когда должна быть готова мебель, никто из магазина вам звонить не будет, лично нам не звонили, звонили сами и слушали, что наша мебель в отгрузку не попала, в следующий раз что-то другое т. д. В общем, оставляете предоплату, ждете, очень долго, сами звоните, выясняете где и что. Ну и результат:мебели нет, время потрачено впустую.
6
May 30, 2021
Посетила этот выстовочный мебельный аксамит .Всё посмотрела и потрогала,даже посидела на диване-но продавца так и не было.консультации нет и сервиса тоже.в интернете отзывы про чистоплотность не хорошие.
3