I have been renting a down jacket for more than two years, they clean it carefully, wash all the stains, the fluff remains in place. A pleasant woman at the reception, adequate prices and deadlines.
I dry-cleaned my winter down jacket, my son's pantsuit (I stained it with gouache at school, I couldn't wash it at home) and my husband's jeans got into the paint. They cleaned everything, and my down jacket became just like new!!! It was done quickly and clearly. I recommend this dry cleaning.
They did not undertake to remove the stain, which was subsequently removed at home. And the dry cleaner said that they would no longer be able to remove the stain.
I gave it to dry clean the sweatshirt from the tracksuit. As a result, I got back a little harsh to the touch, the grass stains on the jacket were not removed, attention was paid only to large complex spots (soot with fuel oil, I got the stain on the train), but still not to the end, small spots remained. I think the grass stain was simply not noticed, the dry cleaning technologist did not call, although I warned that it was necessary to call immediately if there were difficulties.
I didn't like the dry cleaning job.
By the way, they offered to pick up the thing again and remove the stains, but why not remove everything at once and approach things in as much detail as possible?
The staff is attentive to customers. But after cleaning the product, it turned out, during the first wear, that the lining for this coat suddenly became very small, as a result of which it fell apart at the seams and now everything looks as if my coat was detained at a rally. I don't recommend it. So I could clean it myself(.