AlatanTour
24 reviews
September 16, 2024
Thank you so much for your work and constant professionalism in organizing trips to various countries of the world.
Service, support, friendliness - everything is at the highest level!
Special thanks to Olga from Vitebsk, who is always in touch 24/7 and promptly helps to solve any issues and difficulties with flights. Thank her for her patience!
Many thanks to Elena from Minsk, who promptly issued visas to Singapore at a high professional level!
I am very grateful to you for your work!!!
I will advise my friends.
We will continue to cooperate.
Success in everything and patience!
See original · Русский
November 30, 2024
I would like to express MY DEEP GRATITUDE to the employees of the Alatan Tour company, namely YANINA BAYRASHEVSKAYA AND MARINA ZHURAVLEVA for their excellent work, help, support and sincere approach to work, as well as for their high professionalism!!!!!! We helped out and helped in difficult situations many times, reacted instantly and solved difficult tasks, but always -always coped with them with a BANG!!!!! thank you very much!!!!!!!! Always and everywhere in any travel only with Alatan Tour!!!!
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1
December 13, 2024
We would like to express our gratitude to Alatan Tour and Marina Zhuravleva personally for organizing a corporate event. Everything was done mentally, clearly and on time, an individual approach was very felt. Separately, I would like to note the flexibility and efficiency in the course of preparation. Everything was a joy with you! Thanks!
See original · Русский
July 14, 2024
The first impression is very good. Parking under the barrier is a big plus. Nice place, nice people. Especially Alyona. Polite and attentive, you can see the desire to work for people. Thank you.
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October 7, 2024
I would like to thank Kristina for her hard work!
She quickly and efficiently provided services for the search and sale of tickets, a very delicate and tactful girl, thank her very much and success in further work.
See original · Русский
December 6, 2024
Unfortunately, the reviews are arranged in such a way that I cannot answer the agency's response, but there should also be no distortion of information, so here we will clarify the points that do not correspond to reality.
And now my answer is Alatan tour, to their response about my review:
1. Thank you for your work, but I want to make clarifications so that there is no embellishment of the situation on your part regarding the business trip (from 10/20/2024 to 10/27/2024) of Karina's manager, in which she allegedly could not promptly answer my questions. So my questions were on such dates: 16.09, 02.10, 03.10,08.10, 09.10, 10.10, 15.10, 31.10. As you can see, the business trip range has nothing to do with it, to confirm the data, I can show the correspondence, my phone number is in the contract, call me – I will be happy to answer. During my business trip, I never wrote or called her, and I found out that she was on a business trip at the office when she was not at work once again.
2. As for the planned arrival at the hotel from 21.00 to 23.00, which you write about, I want to clarify where it is indicated: the contract, the tour program, your manager informed us, or is this your personal opinion?
3. What is the "charm" of viewing in the dark resort towns of Switzerland for an additional fee? The tour began when the sun was already setting, and did not end when it was already getting dark, as you described - these are different things! When we arrived in Lausanne, the sun was already setting, and this was the first city, it was already DARK in Vevey and Montreux, and 10 people got off the bus to see the castle of Chillon, because there was no point - nothing was visible at all.
4. Specifically, in our tour, no one asked for lunches in advance, the guide Irina offered them from the very beginning along with additional excursions, most of the bus did not go to these dinners.
5. We did not purchase the bus tour for the sake of visa support. We have never been to Italy or Switzerland, our passports were clean and there were no visas for the last 3 years, what can you get in a visa center with this scenario? – a minimum visa for the tour dates or a maximum of 3 months and it's all at the discretion of the consul. So another embellishment of the situation in order to somehow justify your employee. Well, then, to be ashamed once again, I will clarify that when Karina wrote out insurance in my name, she made a mistake and she redid it, you can look at your damaged insurance, it's good that I noticed it on the spot and did not have to come and redo everything once again.
I hope that you will admit your mistakes and not embellish the existing situation.
This time, another minus star for distorting the situation.
See original · Русский
February 16, 2024
As it was written below, Vitaly from the Gomel branch has a separate respect. A highly qualified specialist, support throughout the time, called and asked about each of our flights. I was also able to get nice bonuses from the hotel. The same cannot be said about Ekaterina from the Minsk branch. Complete indifference, a feeling as if we are the only ones who need it. There are no questions about how they flew, what happened and whether they flew at all. Here are the vouchers for you and goodbye. We didn't fly through the tour agency a lot, maybe it's like that (although Vitaly from Gomel showed a completely different attitude), but the sediment, of course, remained, and we won't contact her for the 2nd time for sure.
See original · Русский
November 22, 2024
I turned to Yana for help in finding flights, a responsive girl, worked quickly, thank you very much!
Good service!
See original · Русский
November 26, 2024
An honest review of the travel agency "Alatan tour" and its employees. In mid-January 2024, we booked a tour to the UAE and manager Alina Krivitskaya worked with us, we liked her: she was always in touch, she reminded us everything, pre-booked the necessary seats on the plane, there were other pleasant moments in the work.She deserves a score of 5 points. And thanks to her, we turned to this travel agency again in mid-September 2024, only for the Italy-Switzerland bus tour. On Saturday, only Karina Nechaeva was at the office, who signed the contract, took an advance payment, answered all questions in the office, but then when communicating with her on Viber there were moments that she did not like: 1. When signing up for the tour, we were warned that one person would apply for a visa normally, and the second would have a VIP, we were assigned a time and when I came for a package of documents for a visa, Karina was not in place, although I told her that I would come that day, as a result, I had to wait for the documents Galina Semyonovich gave it to me, from whom I accidentally found out that I have the cost of Prime Time + Premium service, and the second person does not have a regular feed, but Prime time, but no one told us about it, only the date and time of submission was indicated on Viber. 2. When paying for the second part of the tour, I asked Karina to tell me the exact cost in advance in order to withdraw money from the card because they pay with interest through the card, Karina said well, but she did not calculate anything for 5 hours until I came to the office, as a result I had to withdraw an approximate amount At the time of arrival, she was not even busy with anything. 3. When I took the questionnaires, I did not check them on the spot, because Karina was not there, but her client came to Galina, and when I came home I found errors in the name of the organization where we work in two questionnaires (although we have different organizations) and the phone number was incorrectly indicated in one questionnaire, the questionnaires were filled out by Valeria Sakolina That's why I had to come back to redo it. 4. When I brought the checklists for the passport agency to pick up for us, Karina was not back at the workplace, although I told her what day I would come, I gave the documents to Galina, and Karina turned out to have gone on a business trip and did not say a word that she would not be there. 5. When I asked Karina ( 2 days before submitting documents to the VC) in which hotels we spend the night, because even the city where we spend the night is not specified in the program, the answer came from her only a day later, that 2-3 days before departure she would inform us, and naturally, she did not inform us before departure.There were other moments, but already so much has been written. P.S. she reads all the messages, the principle of Karina's work: if there is time to respond to a message, she answered, no, she did not answer, she forgot - it's okay, in short, she does not worry about anything, the main thing is that she signed a contract, with responsibility Things are bad here. I note that I applied to a travel agency not during the burning season, when there are a lot of customers, but when there is not much work. The average rating of the travel agency will be 4 points thanks to Alina and Galina, I do not advise you to contact Karina. The bus tour is designed so that after the sightseeing tour, which takes 1.5-2 hours, those who do not go to the additional.We have to spend 7 hours wandering around somewhere while others are on an additional tour.escourses for an additional fee.for a fee, and all hotels where they spend the night are located in provinces from 110 km to 500 km from the place of the excursion and as a result, all arrivals to the hotel from 11 am to 2 am, and not a single normal sleep per trip. We took an additional tour in Switzerland, as a result, we looked at one city, and then it was dark outside and money was wasted. Photo from the add.I am attaching escursions in the dark. The tour program specifically does not specify anywhere where we spend the night and how long to go to the hotel, if we knew in advance, we would not have gone. It is better not to take the lunches that are offered on the trip - it is tasteless and expensive.There were people from different tour companies on the bus and the organizer of this trip was another well-known company, not Alatan Tour, we will no longer apply for a bus tour here.
See original · Русский
August 16, 2024
The agency's strange passivity in the "season".
I tried to call a week ago: either they don't answer, or they promise to call me back but they don't do it. I leave a request for a hotel in the morning - there is no answer for the day.
I'M COMING to the head (!!!) the office is on Saturday, and there is one specialist working there and they offer to wait 1 hour....
You know, I've been buying tours on TEZ tours for 10 years and I haven't seen this.
If it weren't for the fact that TEZ didn't have the hotel I needed, it's unlikely that I would have become a client here.
And for the future, of course, the sediment will remain.
See original · Русский
April 28, 2023
Thanks to the director of the Gomel branch of the company AlatanTur Terentyev Vitaly Viktorovich, a professional in his field, thanks to his recommendations, I liked the rest.
I will continue to contact him in the future
See original · Русский
4
July 14, 2022
Great company.
The best specialists in the field of air transportation (air tickets) and travel services.
High quality of services.
You can buy any air tickets, including Low cost airlines.
They work out the route for the client, taking into account the available visas and wishes.
In general, the main thing is to set a task and it will be solved.
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2
October 24, 2022
Thank you so much for your work and professionalism in organizing our trip to Spain
Service, support, friendliness - everything is on top!
We will advise our friends
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3
November 28, 2021
They work very efficiently in Covid conditions... in addition to the registration / sale of air tickets, they fully work out all the logistics (restrictions, necessary documents, etc.) for the opportunity to make a flight and arrive at the destination... I flew to Italy and Warsaw without any problems...we have worked out the route to the USA... great!
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1
October 23, 2022
I was not impressed at first, let's hope that the appearance is deceptive. Moreover, there is a new director there. I wish her good luck, but she has perseverance!
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1
December 31, 2021
An excellent agency, we have been using ticket purchase services for several years, always at the highest level. Agent Tamara is just a great person, she will always explain everything, smear it and show
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2
November 11, 2022
My favorite travel company. They work well and clearly. A large selection of tours.
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2
November 16, 2022
It's okay people are nice and responsive
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1
September 1, 2022
They work professionally, clearly.
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1
August 4, 2022
Well done guys!! Everything is on top
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2
February 4, 2023
Van love❤️ reliable
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1
December 2, 2022
The beauties. But the owner changed in November. We need to see what happens
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2
June 9, 2021
Caring and a good approach to the client.
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3
June 14, 2021
Responsive managers, quick help.
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3