Alex Vostok
20 reviews
July 27
Let's start with the fact that the promised departure time is 19.00, when calling, they reported that the departure time is 20.00 well, all adults understand that there are traffic jams in the summer.BUT the bus arrived in Anapa at 22.30
Let's continue, several passengers who were previously called to confirm their reservation were not on the trip lists on the day of the trip itself and people stayed in Anapa at night
There was no Wi-Fi on the bus
The arrival turned out to be an Indoor market instead of the declared Southern Bus Station
You are taking 50 people on the bus, so create the promised conditions
I do not recommend this company to anyone for a trip, and I will tell all my friends never to use your DISGUSTING transportation
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2
November 1
Hello, first of all, I ordered a bus ticket to Moscow for the cost of 3500, they called and told the Mercedes brand number and time, it turned out that a minivan arrived, I had to pay 5000 for the trip, that's not all! There is no place on the trip , you can 't relax sitting , plus we went through Lugansk to pick up the girl , we passed the checkpoint in the Luhansk region , 4 and a half hours ! Upon arrival in Moscow, it was slushy and the driver drove his Mercedes , I had to get up in the mud to pick up my things ! In short, I am not happy with the trip, and I will never go with this carrier again!
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September 11
The dispatcher absolutely does not know how to talk, ill-mannered from the word at all
I have booked a place, there is a confirmation in the correspondence, I arrived at the stated time, I call to clarify what I hear "you refused"
I do not advise contacting this carrier
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2
September 30
Good company mom was traveling to Novorossiysk, the driver Vadim called, he was very good, kind and responsive, we were satisfied
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September 14
Rudeness and disdainful communication can still be experienced, although if an organization provides services on a paid basis, this is a strange position of the staff, but the fact that the service may not be provided, and you will find out about it on the day when you will not be able to leave, at the appointed time, with a suitcase on the road, this is already the business card of these entrepreneurs. It happened to me twice.The first time on the eve of the trip, no one called to confirm and in response to my call they simply confronted me with the fact that there was no flight, and it was 19-00 and it was the end of December, and the second time, my mother, an elderly man, stayed on the road, because the bus passed by, although they confirmed boarding at the Motel the day before. And when I asked over the phone how this happened, I was just rude in response. If the review could be written obscenely, it would be more semantically accurate.
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1
November 15, 2023
We booked tickets for the Moscow-Donetsk flight two weeks before departure. The operator informed us that a day before departure we would receive a confirmation call, but such a call was not received. Therefore, we contacted the company ourselves and found out that the flight was postponed to another time and from another bus station.
Despite this unpleasant situation with the transfer of the flight, in general, the trip went well. We were able to enjoy our journey and spend time at the designated place. This situation has also taught us to be more attentive to notifications and check our email and mobile devices for updates.
We are pleased with this trip and are grateful to the company for the opportunity. We recommend it to other travelers and hope for even more pleasant adventures in the future.
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September 9, 2023
Awful. We ordered a ticket from Moscow to Donetsk, 2 weeks in advance. The operator said that they would call us within a day. Without waiting for the call, they called themselves, at lunch, and as it turned out, not in vain. The flight was rescheduled for another time and from another bus station. The operator said that there was an SMS message saying that the time had been postponed. When I told her that nothing had come to us and we needed to double-check the mailing list, she said that she was taking us off the flight. And she hung up. No apologies, no saying anything. I had to call other carriers urgently, because I had to leave the next day. I do not advise you to get involved. They can change the time without warning!
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2
May 10
I refused to book, I heard a checkmate, the operator promised, who did not introduce herself to blacklist me on all carriers.And this is 10 days before the flight.At the same time, they wrote in advance that the cancellation of the reservation.This operator has a boss.
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5
May 17, 2023
Terrible company, I regret that I did not read the reviews before booking tickets.
Flight 05/17/2023 - Donetsk-St. Petersburg.
The stated travel time is 30 hours.
The tickets were booked by phone, the operator called back the day before to confirm my trip. BUT in fact, upon arriving at the boarding place, there was no bus at the specified time. Another bus arrived, the driver of which told us that ours would not be there, it BROKE DOWN and it could take us to Moscow, and in Moscow we would need to change to another bus.
It is clear that the time stated on the website and the route indicated on the website do not correspond to reality!!!!
After calling the operator on the phone, they first told me that they did not have a flight at all today.
And then they said that no one would complain and hung up. 😡😡😡
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3
September 14, 2023
Disgusting company. It's good that I found another carrier. They gave a link to the website on Whatsapp. I booked a seat for the 2.10.23 flight Pitsunda - Donetsk. When I started to find out if I had done the right thing, they told me to take the train and canceled the reservation. I said that I would definitely leave a negative review on the work of the operators. Surprisingly, it didn't work. I ordered a reservation for 3.10.23, they did not call me back.
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1
March 21, 2023
The worst carriers in existence. 18.03 Donetsk-Moscow, bus 927. We drove for a total of 28 hours!!! Of which they stood broken for 4 hours, they went to buy a part for three hours, they didn't say a word what happened, how long at least approximately we would stand, they still repaired it for an hour. It's infernal heat in the cabin, the stove is broken. You can't do less, because "it's either that or nothing." Because of this, all the passengers felt bad all the way. Stops are extremely rare, because only in the region we drove more than 4.5 hours to the border, stopping wherever possible for at least 20 minutes. I am silent about the condition of the bus, how dirty, dusty it is, everything is broken. Operators are rude, drivers are rude, taking into account all the above huge disadvantages. In general, I advise you to save your nerves and health and never travel with Alex Vostok
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4
August 22
We had a better opinion of your company! Dispatchers are not communicating correctly, to put it mildly!
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1
July 21, 2023
We were dissatisfied with this carrier. We went to Sochi in July 2023. They promised one minibus, and as a result, another, old one arrived. The reservation from Sochi was not confirmed at all, apparently they forgot. Fortunately, we bought train tickets for the return trip. But I would like to say a special thank you to the driver Oleg. We got from Donetsk to Sochi very quickly.
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3
July 8, 2023
I have not encountered such carriers yet.Terrible company.booked tickets 2 weeks in advance.Belgorod Donetsk as a result, there was no bus.No one called.that the flight was canceled.The operator was rude.She hung up the phone.I do not recommend traveling with this company.We found other carriers and drove for 1600 instead of 2500. Everything is great.
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3
June 6, 2023
There was a flight to St. Petersburg. The bus arrived on time, it was quite comfortable to drive inside. The bus stopped several times on demand, and there were scheduled stops every few hours. I didn't notice any dissatisfied passengers
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1
July 28, 2023
It is a pity that I did not read the reviews before the start of communication, it would not be so surprising to encounter disgusting communication from operators. Although they didn't send a foul language, thank you for that)
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2
October 26, 2022
Flight 26.10 at 9 a.m. from St. Petersburg.
Disgusting communication between the operator and the client!!! Instead of accurately conveying the location of the bus stop: they were rude, called crazy. This is the first time I've come across this!
By location: we sent an SMS about the place of boarding the bus. The landing site turned out to be 100-150 meters away.
Train your logisticians and operators to work!!!
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3
June 14, 2023
Not bad, but it could have been better. An ordinary bus, but I am glad that it is clean. There are just not enough additional stops along the way
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June 7, 2023
I have already ridden this company's minibus three times. I was satisfied. Comfortable chairs. The drivers are quite adequate.
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November 29, 2022
A disgusting company, the operator was there for me, did not answer any questions, and that just did not send me, said look for another carrier and hung up. I think they don't need clients. I do not advise anyone to get involved with this campaign. And I will never use them.
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4