Alfa-Bank
117 reviews
October 18
The bank's branch was recently renovated. After the renovation, the room began to sparkle with new colors. They made a separate entrance from the street. Everything is clean and tidy inside. There is a service for both legal entities and individuals. The operators work competently and promptly. There is even a mini coffee shop inside.
See original · Русский
August 14
Excellent department, very friendly staff who suggested how best to do it. The coffee in the department is expensive, but delicious. There is a toilet. The service is at its best for the bank
See original · Русский
1
March 6
I used this branch only to receive a card ordered in Vitebsk. The operators Daria and Maria (she might not remember the name correctly) are wonderful. Fast, professional work, mega calmness and friendliness 👍🏼
The banking system itself is certainly some kind of madness. On Thursday, I deposited money to the card, only on Tuesday I was able to use it. The conversion is also said to occur using this method 🤯
It is very convenient that most of the operations I need can be done in the application
See original · Русский
October 20
Alfa Bank is well engaged in cunning deception of money, namely, indicating in the application of partner ATMs where you can withdraw money without commission, but in the end they still rip off the percentage. Yes, somewhere on the Internet there is information that, for example, a percentage will be stripped off from cards issued after August 7, 2019, but then why is this not indicated in the application for such cards? So the question remains, is such deception legal? In any case, there is a deception of the client. Alfa Bank, you have been hitting the bottom for years, keep it up and continue to breed people for money
See original · Русский
October 23
Everything is fine! But it would be even better if for foreigners the card registration would cost a little cheaper.
See original · Русский
1
1
October 14
Competent specialists, updated department design, everything for the client
See original · Русский
April 4
An unintended electronic queue, previously it was possible to change banknotes through an ATM, but for some reason now banknotes with a face value of 100 units are not accepted there. but at the same time they did not increase the productivity of currency exchange through the cash register, in general, it is most unpleasant to interact with this branch
See original · Русский
December 11
The cashier is blatantly lying about the lack of new sample dollars! Then a drawer opens and "accidentally" a whole stack lies
See original · Русский
March 27
I've been here for the 3rd time, the ticket offices are working disgustingly. Guaranteed waiting time is from 30 minutes to 1 hour in the afternoon. I've been standing in line for an hour as I came in, there were 2 in line an hour later, the second one as well. Only 1 ticket office has closed. The queue has not moved at all in an hour. At the moment, 2 ticket offices have already been closed
See original · Русский
February 6
I was at 13:00. the queue is not big. Everything is fast and efficient. The card was issued in 30 minutes.
Thank you so much
See original · Русский
1
April 19
The eternal problem of this bank is queues, you can sit at the cash register for several hours. And so, the best bank if you don't go to their cash desks.
See original · Русский
October 11, 2023
The ID card was helped to activate, very quickly, thank you very much.
Prepare the pin code 1, so as not to search for a long time, like me.
Beauty will save the World :)
See original · Русский
1
December 1, 2023
Today I visited this branch of the bank in order to change Russian rubles into dollars, an employee of the bank, Elena Boris, probably spent an hour turning each of my bills (about 1.2 million Russian rubles in 5 thousand bills), while interrupting conversations with a colleague, loudly discussing how she hates Russian money and dollars, what dirt it is and how she uses them she can't stand it, at the same time she dragged her time as much as possible, at the time of buying the ues themselves, she declares that "oh, it's exactly 5 pm, the purchase rate has increased!", that is, the total amount turned out to be $ 108 less than if she hadn't giggled with a colleague for an hour and didn't express her unnecessary preferences to anyone in the currency. I do not recommend this department to anyone, not only are there kilometer-long queues all the time, but then you can lose your money because of incompetent employees.
See original · Русский
8
3
April 26, 2023
Very slowly. 12 o'clock Wednesday, 1 ticket office is open, people have been waiting so long that they are already complaining about the whole hall.
Of the 4 specialists, one girl (6th place well done, everything is fast) the other three barely. The wait for the specialist took half an hour.
See original · Русский
April 7, 2023
Ruthless banking logic. To work with legal entities, 4 cash desks responded, of which only 3 work. But there are zero queues for them. There are 3 cash desks for individuals, only 2 work, but there are 10 people in the queue. If you consider that it will take at least 20 minutes for everyone, then get ready to sit here in line for two hours.
See original · Русский
1
1
August 26, 2022
So. Let's take it in order so that everyone understands everything ☝️
Most people with negative experiences will leave a comment. A minority with positive experience is unlikely to comment.
Therefore, I am more than sure that 90%+ of customers leave with positive emotions. Because…
Because imho, but this is the best branch of the best bank in the country. I have been a client for 3 years now and not once (NOT ONCE) in my many visits has there been anything negative.
Yes, there are queues. But they solve all the issues there, the staff is professional and just wonderful.
They help, make concessions, and try for the sake of customers. Even the difficult tasks that many banks would have sent me with are being solved here.
There is no perfect bank, Alpha also has disadvantages. But then they meet halfway and solve problems.
See original
5
4
March 7, 2023
On the bad side: this is probably the most unhurried Alpha branch in the city. One of the two ticket offices is open. Out of six managers, it's good if there are two.
On the good side: they consult in detail and with high quality. I have to admit it.
See original · Русский
June 22, 2023
The slowest department, It 's a shame that you need to stand in line for 50 minutes to change dollars ! There is no consultant at the entrance! But the Playstation and advertising with a bike and a bag that no one needs are worth it, please hire workers in 2023, and everything is like in the USSR queue !
See original · Русский
November 13, 2023
A very large queue.
In order to change dollars it took 1 hour 10 minutes !!!
No more foot.
2 windows for currency exchange, there are also other operations in them.
See original · Русский
1
1
February 4, 2022
I have been using the services for more than a year, good service, I especially like the approach of solving issues in favor of the client, in my opinion, a very convenient mobile application. I was also pleased with the opportunity to receive cash at an ATM without a card, it is very convenient :)
See original
2
1
October 12, 2021
Very high service, you can feel the capital's staff selection, rich interior renovation of the premises, plus you can use the magnificent cafe nearby for the waiting time.
I had to pay 600 rubles for a cup of coffee there. But this is Minsk)))
See original
1
September 17, 2023
I arrived at the bank on Saturday, and it's closed there. It turned out that Saturday and Sunday are days off, Yandex shows the wrong work schedule
See original · Русский
2
June 15, 2022
I have been serving at the bank for only a few months, and the service amazes me, including the card that was made to me by choosing the wrong Latin alphabet. And when withdrawing money from a salary account, if you do not have a card, you will regret it , because there are only 2 cashiers working here and if the operator who served you brought your documents to the cashier, in which blinds were hung in front of your face, then you are very unlucky and so constantly.
If you have patience and you are ready to spend the minutes of your life being in this institution, then you are welcome to this bank!
See original
November 24, 2022
I am a client of Alfa Bank. According to the employees, the bank chose reliable and trusted brokers. As a result, since March, the bank has been sanctioned and all brokers have frozen trading in shares of trust management clients. As a result, the shares of the clients have been frozen for 7 months, they cannot be sold, and the free funds in the accounts cannot be withdrawn either. The bank has been feeding breakfast for 7 months that they are looking for solutions and unblocking and transferring assets to other jurisdictions.....
The bank responds that 3 brokers have unblocked funds and transferred funds to customers.
But this does not apply to my shares, everything is the same.
According to those brokers who unblocked customer funds and gave away funds. Why don't you tell us that at first you promised to take all the conversions on yourself, and then pinned them on your customers. Are the customers to blame for everything?
See original
1
April 28, 2022
This is the best bank in Belarus, I have changed several banks, respectively, and believe me, Alfa-Bank is great!!!! And in terms of support, both the application and the staff. ATM for both money withdrawal and replenishment is available around the clock!!! If the company I work for now hadn't switched to cooperation with the fucking Priorbank......
See original
November 29, 2022
I live next to the bank for this reason and sometimes I have to stop by, the parking is constantly busy, the service is terrible, I stood for more than an hour to buy dollars and this is not the first time, queues are constantly! Never enter this bank!
See original
2
April 5, 2023
Ticket offices 1 and 2 are excellent Employees, I have only positive emotions! Blonde second checkout I love you))) I'm just too shy to tell you about it.
See original · Русский
August 27, 2022
Convenient operation center. Upholstered sofas, electronic queue, air conditioning. WiFi, friendly staff. I recommend you to visit.
See original
December 2, 2021
INFORMATION FOR LEGAL ENTITIES AND SOLE PROPRIETORS
The worst possible bank with a complete lack of understanding of the service. When registering a current account, they give a minimum of information, even if you ask (in simple words, they withhold information).
After a while, you can safely find a write-off for essentially nothing.
FOR THOSE WHO STILL DECIDE TO LINK THEIR ACTIVITIES WITH THIS BANK
1. Do not send payments from 16 to 17. They take off 6.99rubles just because the time is like that. If you send it after 17, it will be paid the next day. (1. Why not warn about this? 2. What kind of payments should not be sent after 16 the next day? Why not warn in the application that it will be written off???)
2. If you think about taking an alpha cash register, reread the reward points. They wrote such nonsense that you will pay for air. It will be cheaper to borrow from another bank.
3. If there is a problem, do not call yourself. They've become so brazen. What's the matter: I'm calling, a call to a short number, 10 minutes Carl!!!! Of which you talk to an employee for at most a minute and a half. The rest of the time is waiting for a connection or "wait for clarification". If you decide to leave a request for a callback: they may call you back (but it will take 5-6 hours), or they may even score. The result: minus 6p from the phone. Yes, it's cheaper to come by taxi and ask.
4. When taking the alfa-checkout, check the data. When I specified one address, they brought it to my address, and another one was stamped on the receipt. The answer to my claims is brief: Look at what you're signing. Yes, are you there at all, then why is the specialist sitting there??
4.1 Their jamb is at the address, and in the end I had to run back and forth like a marathon runner to figure out how to fix it, at first they couldn't give a clear answer at all.
That's about it for the disgusting service so far.
P.s. And I just started cooperating with them, figure out what I can find next. The desire to change the bank is getting stronger every day. I highly recommend it!
I edited the review: there was a checkmate, because without a checkmate it is difficult to convey the insignificance of this bank. Yandex didn't miss the review, so it edited it.
See original
5
August 4, 2022
The waiting time to exchange currency at lunchtime with a queue of 5 people was 1 hour - there was a long operation at the checkout, and the second one was closed for a technical break. By popular demand, it was never opened. The administrator is just an empty place - he does not solve any questions, he only says "the EAC has such regulations and staff." There is parking, but there are no places on it.
See original
1
June 12, 2022
As a tourist, I wondered about getting a card, and only then did the employee Anastasia solve my question in 10 minutes. She answered all the questions and gave a lot of useful advice. If you need to resolve a banking issue quickly, come here!
See original
1
November 11, 2022
The communication in tech support surprised me.
I talked to 4 managers on the same issue and 4 different versions.
In short, I transferred money from a currency card to a card of another bank in belki and Alfabank withdrew $ 5 more than I calculated at the bank's exchange rate in insync.
(And I haven't counted this commission yet)
If you go into details a little bit, the first manager said that it was all Priorbank's fault, they say he allegedly does the conversion.
2 the manager had a long conversation with me, and something seemed to start to take shape, but as a result, the manager told me that she would be absent to clarify the information and hung up a minute later. 3 the manager listened and said, oh, well, this is for you in the translation department and switched me to a phone that has no one on it (I listened to the beeps for 5 minutes and decided to call back again).
4 the manager put forward the theory that my transfer payment includes a commission from other purchases (aliexpress). When asked how Aliexpress was involved in this payment, the guy began to push about bank secrecy and about some financial papers, saying that the payment is considered completed only after receiving financial papers. From whom? I didn't figure it out myself. The guy also promised to clarify the information on the current issues and call back. The second day has gone by, but there is still no call.
I switched to alfabank only because it was possible to pay for orders abroad, and therefore I made all payments at this bank, but after this case I will definitely study the proposals of other banks, because this approach to work does not suit me. Tomorrow they can write off all my money, and the bank will say that this is a commission or they will come up with some other noodles.
Why did you write to this location? Because the Internet says that this is Alpha's head office.
See original
September 4, 2023
Alfa-Bank BRAVO!!! We gave people the opportunity to activate their ID cards! A bank for customers! Prosperity!
See original · Русский
1
October 6, 2022
It took 1 hour and 20 minutes to issue an Alfa Bank card! Of the three specialists serving individuals, one worked. There was no reaction to the request for such service!!!
See original
December 27, 2022
It's better not to come here at lunchtime. Two out of five specialists are working, waiting for at least 20 visitors.
See original · Русский
February 10, 2022
If you are a legal entity, do not open an account with this bank! This is the worst bank in the whole Republic of Belarus! There is no service, and the service is only during the day. If you're lucky. We will change the bank!
See original
4
July 12, 2022
Very competent staff! All operations were performed quickly and efficiently
See original
1
1
September 17, 2023
There may be a long queue at the checkout, waiting up to 1 hour or more.
See original · Русский
October 3, 2021
Alfa Bank, the best bank, as for me, I use it myself. There are 2 ATMs inside where you can deposit money without standing in line, as well as withdraw them without standing in line. Unfortunately, the queues are often long, but everything is fine
See original
1
1
September 15, 2022
Super fast service
Thank you from the bottom of my heart
The cards of non-residents were received within a day
See original
October 1, 2021
Competent service, I feel the professionalism of the staff is certainly not 100%, but close. In general, there are many reasons why I would recommend Alfa Bank.
See original
1
July 21, 2023
Thank you for the opportunity to activate the ID card)
See original · Русский
1
February 11, 2022
My favorite bank, the best service, their cards are stunning. I love Alfa-Bank.
See original
2
October 29, 2020
I was a bank customer for a while. After the termination of the need for the bank's services, the card was blocked and disposed of. After that, I faced a number of problems.
After blocking the card, the package of solutions continues to operate for some reason.
I was not notified that a debt was being formed in connection with this.
I have to pay for the services of the bank, despite the fact that I do not use its services.
The employee did not provide me with advice on debt repayment in full, and therefore I will have to spend time again searching for a suitable method to pay the debt.
The debt repayment system is extremely inconvenient, and therefore this procedure takes a lot of time.
Customer service time at number 198 is very limited. An automatic call arrives at my number closer to 19:00. And the working time of the service is until 17.30. Also, the call is not included in the cost of the operator's package of services and is paid additionally, which again is not notified.
I expressed all my claims to the bank, they explained everything to me with the meaning "it's your own fault."
I considered it the best bank in the Republic of Belarus, I am absolutely disappointed.
If you are not sure that you will be a customer of the bank forever, I do not recommend it.
See original
4
2
October 24, 2020
Terrible service and clowning of the staff. On 10/23/2020, I dialed about 12.00 in the CC in order to clarify the individual exchange rate of $ 8310, and subsequent payment to the legal entity of RKO in Alfa-Bank. They said we'll clarify it now and call you back. The call was received only at 19.10))))) naturally, I had already changed everything before that time and made the necessary payments. I call the bank and say what did you want, what did you call? In response, some clown says to me, they say, tell me your full name and code word, I tell him I don't serve you, they almost tell me to give me a residence permit). I had to interrupt the conversation, in the old days the alpha was at the level, now the bottom.
See original
3
December 25, 2021
I am serviced and satisfied! Convenient location and courteous staff
See original
1
May 4, 2023
The slowest department. Currency exchange from 30 minutes of waiting 👎🏼
See original · Русский
November 28, 2023
Queues, waiting for an hour every time
See original · Русский
December 26, 2021
I went to the bank at 16 to buy currency.There were 2 cash desks for one large bank, and one of them worked until 15. As a result, I spent an hour in line. Don't do that)
See original
1
November 15, 2022
2 round-the-clock ATMs and 1 cash machine, isn't this paradise?
See original