I waited about 5 minutes for my turn on an appointment ticket. Quickly enough, a competent employee helped to solve the problem with the package design.
Excellent department, always high-level service, I have made money transfers to the developer here more than once, the specialists are very competent and pleasant, they will always explain and prompt
I opened the map here in the evening. It's clear that there is a very long queue (I'm tired of waiting), but they opened it quickly, answered questions with a smile. I liked. The truth in the forgiveness itself is sooooo stuffy, but there is free water (boiler).
I live in the city of Brest. And he was served there in the Brest branch of the bank. But I want to tell you about the attitude of the bank as a whole. At Alfa-Bank, I had problems paying for the maintenance of a platinum card. The bank began to "terrorize" me with calls and SMS. I recommend everyone to think 10 times whether they can meet the criteria for free service of card products or will be able to pay for service for several years throughout the entire validity period of the card. This bank refused to provide me with sponsorship (gratuitous) assistance. He does not help individuals at all, as they wrote to me.
The bank is conveniently located on Sovetskaya pedestrian street, but it is far from the nearest transport. There are polite staff in the department itself. I didn't remember the waiting time.
In 2020, I used platinum cards from this bank and, as it happened, for some time I could not pay for service, and unfortunately platinum cards are expensive. I have three credits now. They started calling me from the bank and sent me an SMS about debt collection. It brought negative emotions specifically. I can't remember exactly what happened anymore, but I really didn't like it. I myself am afraid to contact cards and service in the future, and I do not recommend doing this to others. It even got to the point where I couldn't get through to the bank's contact center, but kept getting into the overdue debt department, as if I had no other questions. And, of course, no one apologized to me for everything I went through.
And I consider it a stupid or even malicious act to indicate the word hype in the email address in the comment, which scared me very much. It's like I'm being accused of something without a trial. If I had money for a lawyer, I would have sued this bank long ago for such an attitude, of course, starting with hype, in order to compensate for moral damage. Wikipedia says the following:
"Hype (from the English hype — "hype") is aggressive and intrusive advertising, the purpose of which is to form consumer preferences. Its name comes from a word meaning trickery, deception or a trick to attract attention.
At the end of the XX century, there was also dishonesty, up to fraud, of this type of advertising."
There is a permanent problem with the bill acceptor specifically in this department. As long as I use this bank, I suffer so much from the service. Please pay attention and correct the operation of the device.
I am a client of Alfa Bank. According to the employees, the bank chose reliable and trusted brokers. As a result, since March, the bank has been sanctioned and all brokers have frozen trading in shares of trust management clients. As a result, it will soon be 1.5 years since the shares of the clients of the DU are frozen, they cannot be sold, and free funds in the accounts cannot be withdrawn either. The bank has been feeding breakfast for more than a year that they are looking for solutions and unblocking and transferring assets to other jurisdictions ..... And nothing is changing ..... The Bank of the Year!
I would like to express my great gratitude to Olga Yarosh, an employee of your department at 39 Prytytsky Street, for her attitude to the client and professionalism, for her sensitivity and attentiveness. She just saved the prestige of your bank in my eyes. It is obvious that not all employees have such important qualities. Thanks a lot to Olga Yarosh once again!!!!!
I don't recommend it. It is always very long, there is one cash register, there used to be two ATMs, now there is one, and they left the one that constantly breaks down.
They serve at Alfa Bank and are very satisfied! If there are queues, they are very small. The staff works quickly and professionally. Compared to Belarusbank, where I used to be serviced, this is heaven and earth, it's not even worth comparing. It also has the lowest fees and the lowest prices for the currency. Almost all issues can be solved without leaving home through an operator and a mobile application. It's a pleasure to serve in this bank! Thank you for your hard work!
A good bank. Comfortable inside, polite staff. Of the disadvantages, I can only think of the lack of my own parking. Sometimes it's quite difficult to park close.
We are serviced by them. Six months later, a credit line is presented at a symbolic interest rate. It is very convenient when there is a lack of turnover.
Info kiosks have been closed for several weeks, it is impossible to replenish the card, you have to stand in line. 21st century, and we're all standing in queues
Get ready that you will be waiting for a very long time, even if there is one person in front of you in the queue. Employees waddle, especially when none of the bosses are there, they don't care about the people who are waiting. This applies to ordinary employees, and the department manager will always help when on the spot. Apparently she doesn't know what's going on here in her absence.
A good bank. It's a great app. That's just not quite thought out in the application that transfers are made through a phone number. Priorbank takes a more responsible approach to Customer safety.
It's great that if you have a customer's card, you can use an ATM around the clock.
Alfa Bank, as a bank, is not a bad one, it offers normal card packages and all sorts of buns for premium customers, but it loses a lot of attractiveness due to the very slow service in the office. It's not normal to wait for a queue to open an account for almost an hour outside rush hour. It is abnormal when one specialist works for individuals, and a huge queue is formed from this. At the same time, the head of the department and specialists for legal entities drink tea and discuss how tired they are at work.
The service is courteous, the waiting time depends on the influx of customers, the staff treats customers with respect. The staff knows their job. I didn't use the ATM
Avoid this bank. On the phone, the operator told me to take my passport. I took my passport. But! It turned out that without a phone and actions on it, with a valid SIM, the bank has almost nothing to offer. But the funniest thing! Push notifications from the app are available in the amount of 20, TWENTY PIECES, do you want more? Pay 2.99.
I'm already tired of the fact that the ATM that works 24/7 does not work. Very often you have to go to the stone hill to put money on the card fix the problem with the ATM
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Карина
Level 9 Local Expert
December 24, 2024
Fix your ATM! Sometimes it doesn't work, sometimes it doesn't accept cash, it doesn't have the strength!!!!!
One cash register. When it closes for lunch or a technical break, it is impossible to do anything. The bank does not seem to value the time of its customers.
There are no complaints about the staff, everyone knows their job and works perfectly... But on weekends, when access to the ATM is through a door that opens with a bank card, the automation often glitches, and the ATM, even if the door opens, is not always on alert.
My new bank. Customers are treated politely and correctly. They will explain and help with any contact with specialists. If only the sanctions were lifted and everything would be great!
It seemed that he was not a very competent specialist, the service was provided and not shown, well, then it was possible to finish it remotely. Think for the specialists and tell them all the details of what you want and what bank services you want to keep
In February 2021, he deposited money into the account through the cash register, having previously changed them from currency to rubles in the same branch. Due to the large amount, the staff immediately offered me a personal course, which turned out to be very beneficial to me.
The staff is very polite and courteous.
I was very pleased with the approach.
There is only one cash register for the entire department and also with constant interruptions
I sat on a break to find out that there was no money in the cash register
Worse than in the clinic, the queue is dead 😵 Two ladies are sitting in the toilet or to eat... Horror
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Anonymous review
December 12, 2020
And there's a lot of one star, thieves, the real ones, I would have sued under another government. I changed dollars and was missing 2 rubles. To buy a round sum of dollars, I paid with a card from another bank, without warning, without asking which card of which bank was withdrawn from the top of 5 rubles., thieves.
You're kidding me!!! 1 cash register for the entire department. Waiting for 30 minutes to change dollars. And this is when there are no people at all. The Stone Age
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Ihar Dz
Level 8 Local Expert
June 10, 2021
There is one cash register and, apparently, one cashier. Because he came (he walked here from afar) to hear "lunch for another 25 minutes." Well, thank you, I did not expect this from your bank) I had to run around and look for another bank nearby with the same rate.