Alfa-Bank
183 reviews
August 17, 2023
Terrible department, slow service. There is only one specialist working on the cards.
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1
March 29, 2021
I would like to thank the employees of Alfa-Bank, namely the Malinovka branch in Minsk
The staff was very polite, helped to convert the currency at an individual exchange rate, and also explained how this can be done in the application with the least time.
Thank you for the great mood and customer focus.
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5
December 8, 2021
There are always queues at 2 o'clock and 4 o'clock in the afternoon. To withdraw money from the account, you need to stand in line for an HOUR to see a specialist! When I left the department at 5, there was already a queue on the street, i.e. even more.
The funny thing is that there is a recording function, but it only works to open something, connect and so on, but not to serve existing customers in any way!
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May 27, 2023
Not quickly, but everything was done to the point and efficiently served
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September 13, 2022
The exchange rates never match the data in the public domain. It feels like the department has its own courses . Disappointed. She came and went several times
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September 5, 2022
It feels like you write reviews to yourself. The work is disgusting, which is now also a year ago.You wait in line for many hours, the worst bank in the city is open
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October 2, 2021
There are always queues, but the service is fast. The staff is nice and helpful. Everything was explained in an accessible way.
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2
1
August 16, 2022
A wonderful bank that has found its audience. With the wonderful people who work there
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1
May 27, 2022
The bank is developing dynamically, there are more and more offices, exchangers and additional services!
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April 16, 2022
I opened an account, asked how Visa differs from Mastercard, they told me nothing.. and when I came out and Googled, I realized that Mastercard is more convenient for me to travel : (and I specified visa
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1
October 30, 2021
The unfortunate location of 2 ATMs, right at the entrance, constant congestion and queues. It can be seen that the bank's rules are aimed at the convenience of the client, but due to the small room and the unfortunate location of ATMs, this does not work and the branch becomes similar to an ordinary Soviet branch of the Belarusbank type
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August 11, 2021
This is some kind of horror, not separation. I just went to transfer the docks to the electronic queue at the legal entity service department for more than an hour.... Employees work very slowly. P.S. As it turned out, all for the sake of 1 minute is to put 2 seals on the public key cards....
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September 14, 2021
I was at the Malinovka branch and left a statement (appeal) to which, to date, I have not received an answer.During this time, I called twice and wrote an email once.No reaction other than promising to call me back.
I do not recommend being a client of Alfa-Bank CJSC."
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3
1
July 23, 2021
Let's omit the fact that I waited in line for more than an hour
Before it was supposed to be my turn to issue a card, a man sat down at the place where I was supposed to be issued, without presenting the queue number. And he was served calmly. Some employees don't follow the queue
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3
2
February 15, 2023
They promise promotions and then change the dates in the contracts! I will never use the services of this bank again!
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September 24, 2023
The ATM is not working. Never. They cost as much as 3, but 0 is useless
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1
August 8, 2022
The service of legal entities is excellent. As for individuals, the queues are too long. Maybe it's temporary....
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October 22, 2021
very few staff. I do my job very slowly, they fuss and run to the administrator as if they don't know what to do. I have been waiting for more than an hour, the staff has not increased in the queue of more than 20 people
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2
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August 31, 2021
The disgusting RCC. You have to wait in line for a specialist for hours! The steamed insync application does not work normally at all. Specialists on the phone can't help you in any way. The failures are constant. They promise to solve the problem and call back. They disappear. The circus in this department would have died laughing from their work. I do not recommend it.
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2
September 12, 2021
To open an account in a foreign country, they asked for a certificate from their place of work. I explain that people arrived yesterday, what is the certificate from work... Okay, the same situation with the pensioner.In order to use the Alfabank account, you must first get him a job. And I listened to it after 55 minutes. waiting in line.
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November 21, 2021
Disgusting service! Of the 3 cash desks, one works, last time I sat for 40 minutes, without waiting, I visited a neighboring bank, where the operation took 5 minutes, several days have passed, the situation has not changed!
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2
1
July 30, 2021
Among all banks, Alfa-Bank branches are the best. Excellent service, short queues and pleasant staff.
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5
1
May 6, 2022
The guys are trying, but they can do better, but a strong 4 by 5 balneal system
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August 13, 2022
Consistently pleasant service and one of the best banks in Belarus.
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July 15, 2022
Queue, queue, queue, queue! Even more queues! It feels like the department was designed in the morning after the party without taking into account the human flow. If you like to stand in queues and spend more than half an hour of your life on a primitive operation, go to this department. All the circles of hell of life are in line.
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June 5, 2022
The issues are generally not resolved promptly in the bank, they promise to solve them in 20 minutes, as a rule, they solve them by half and in 72 hours. There are few ATMs in Minsk. There are a lot of people in the departments all the time, it's crowded.
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1
July 25, 2022
On a day off, without an appointment with a specialist, it is better not to take a coupon, you will not get there, only after a couple of hours.
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1
September 13, 2022
The bank is not bad, but you will not get the promised cashback. It's like they promised, but they've been waiting for the promised 3 years
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May 1, 2021
A great bank.
I have been using their services for a long time. I must note the high level of professionalism and courtesy of the staff.
There are two branches, one for legal entities, the second for working with individuals. There is a 24-hour information kiosk and an ATM where you can not only receive money but also deposit funds to a card.
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4
January 15, 2022
There was, the service is good, the staff is excellent, especially the girl Masha
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1
November 4, 2021
All the times that we came here, we had to wait for hours to sit with a specialist for five minutes. It is unclear how they build an electronic queue
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2
1
June 14, 2022
beauty and cleanliness, pleasant staff! the course is more or less
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August 1, 2021
It is better not to get here and solve all issues remotely. There are always very long queues.
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1
November 5, 2021
Ugly service. To receive the ordered cash, you need to stand in line for more than an hour on a first-come, first-served basis.
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2
1
July 10, 2021
Excellent staff, polite, which is not a little important. But there are always long queues . 3 jobs are empty , as well as
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3
August 18, 2021
Excellent staff, queue for coupons, there is an antiseptic, everyone is wearing masks, comfortable seats
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1
August 15, 2021
The bank is good, there is a boiler with water inside, you can charge your mobile device.The staff is kind.
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3
1
January 23, 2022
An excellent bank , not a very convenient structure inside the branch
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December 1, 2021
The staff is polite, helpful, but everything is very slow.
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1
May 4, 2020
The department was small, there were few employees, a huge queue, until I called the hotline and had a fight - nothing changed, and I managed to go to the clinic before I was served, then there was a complaint, they served without waiting in line, sad...
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5
December 25, 2022
There are always some problems with the info kiosk!
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June 7, 2021
A "gorgeous" place.I went to exchange currency, there were 8 people in front of me, I thought a little, but it was not there (only one cash register with currency exchange worked and all the letters of the alphabet were called into it, except for K) As a result, all this action dragged on for 40 minutes
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2
April 10, 2021
Excellent department, good staff. Depositing money in automatic mode. It's all good.
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2
August 17, 2021
In queues, when and how, but most often they are lucky to find an empty hall
Two ATMs accept cash, dollars and rubles
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2
October 2, 2021
Good bank good service excellent staff
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2
December 27, 2022
For a very long time , they do not value customers' time
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February 8, 2020
The bank is modern and very attractive. But there is one big disadvantage, customers are very often deceived. I personally encountered it a couple of times and my friends also told me about the notoriety of this bank. I would strongly advise you against this institution.
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5
2
September 16, 2021
I liked the bank. There is a convenient application for smartphones.
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3
1
September 25, 2021
By appointment, we had to wait for half an hour, then we just left this department. Everyone who followed us on other issues was served. The available employees are just sitting. The compartment was basically empty 🤷
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1
July 19, 2021
40 minutes of waiting in line to change your passport details. It's good that at least the air conditioner is working.
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1