The bank is modern and very attractive. But there is one big disadvantage, customers are very often deceived. I personally encountered it a couple of times and my friends also told me about the notoriety of this bank. I would strongly advise you against this institution.
For a very long time , they do not value customers' time
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Level 6 Local Expert
September 25, 2021
By appointment, we had to wait for half an hour, then we just left this department. Everyone who followed us on other issues was served. The available employees are just sitting. The compartment was basically empty 🤷
Employees are basking under the air conditioning, ATMs are located in a hot, stuffy waiting room. At the same time, this is the most demanded part of this department. Definitely not customer-oriented
Constant queues, as it seemed to me, either staff turnover or their rotation, faces are constantly new, not always the qualifications of employees allow you to independently solve the tasks with which you turn to them
Very slowly.
They seem to be trying, but if the operation is a little more complicated than currency exchange, and as for specialists, then the queue is endless...