Employees are basking under the air conditioning, ATMs are located in a hot, stuffy waiting room. At the same time, this is the most demanded part of this department. Definitely not customer-oriented
Constant queues, as it seemed to me, either staff turnover or their rotation, faces are constantly new, not always the qualifications of employees allow you to independently solve the tasks with which you turn to them
Very slowly.
They seem to be trying, but if the operation is a little more complicated than currency exchange, and as for specialists, then the queue is endless...