Alfa-Bank
106 reviews
April 6
Unfortunately, my experience with Alfa-Bank has left mixed impressions. Initially, I needed to quickly find the nearest branch. When I contacted the hotline, I encountered an unexpected hitch. The operator, as it seemed to me, could not immediately get his bearings and provide the necessary information about the location of the branches. This point indicates the need to improve navigation on the bank's website. An intuitive and convenient branch search system would greatly simplify the lives of customers.
After visiting the department itself, I noticed its modest size and, contrary to weekday expectations, a large number of visitors. Perhaps this is due to the popularity of the bank or the specifics of the area, but the fact remains that I had to spend time waiting.
As for the quality of the service, it did not make an impression of special friendliness. The staff performed their duties, but there was no genuine interest in helping customers. In general, my experience cannot be called unambiguously negative, but there are certain aspects that the bank should work on to improve the level of customer service.
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2
May 22
I have no complaints about the branch or the bank 's staff , they do their job perfectly. The claim is only to the department that approves the loan, I have been officially working for more than a year with a good stable po of more than 1200, I just wanted to issue some kind of over for 2500 to insure myself, as a result, I refused, I had a clean credit history, I had never taken loans or installments in my life, there were no fines either, and the bank even he can 't name the reason for the refusal , because there isn 't one ) Belarusbank just laughed at the work of the department, which is considering approval or not . Strangely enough, Belarusbank gave us an overdraft card for the requested amount and said that we could do more. I wanted to be serviced at Alpha, but I guess I'll have to work at one of the leading banks.
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May 23
The ATM does NOT WORK, Very often "temporarily does not work". And it is simply impossible to deposit or withdraw money from the card from 12.30 to 15.00 at this time, there is only one cash register (lunches) for 15 minutes per person at best!
Some inconveniences and advice: go across the street to another branch, so the ATM doesn't work there either.
FINALLY SOLVE THIS PROBLEM! or where you need to write to draw the BANK's attention to this problem.
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December 30, 2024
It is better not to go to this department.
Huge queues, waiting at the checkout for at least 50 minutes - that's if you're lucky.
A separate story is the issue of the card, not only does it cost 200 Belarusian rubles, but it was also issued with an error in the name, or rather, it was simply put non-existent.
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1
May 12
Very often the ATM does not work , and there are only two cash desks, because of this, the queues are huge, the service leaves much to be desired ((( take action , install several ATMs
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January 30, 2024
Previously, I liked this department - everything was fast, clear and friendly. But even 5 months ago, there were often problems with the ATM - it does not work, an error, etc. Now, I came to change the currency at 13.57 and they said: it doesn't work from two to three. I said it was 3 minutes to three, but I was "turned off", and was turned off by a relatively free employee at the entrance, who notifies that the cash register is not working. That is, this employee cannot substitute another for lunch. The overall result is that the department is no longer of the same level, although the course is at the level of high-quality departments. If possible, it is better not to take risks and go to another branch
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5
1
January 9
At lunchtime, during the increased attendance, there is 1 ticket office, a queue of 16 people. Plus, they invite clients from specialists to this cashier, it's just some kind of disrespect.
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December 5, 2024
A good department, competent staff, always help with everything. Favorite bank
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December 29, 2024
The ATM never works. In the last couple of months, out of 5 visits, only 1 time was it possible to deposit cash through the ATM, why is it there?
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February 15
The terminal almost never works, the nearest one also works even less often on Uruchye, and it doesn't even accept 100p of a new sample.
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1
February 6
Constant queues at the checkout. Managers are sitting around, bored. One of the two cash registers is open. And there are 15 people in the checkout line at the branch.
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June 7, 2024
There are only three specialists in five places and the whole hall is crowded with customers. The estimated waiting time is not reported by an employee, it is not indicated in the queue ticket (at least the number of customers in the queue). The room is stuffy and all the doors are open from the street, from where the smells of tobacco smoke can be heard. I'm disappointed, I've been here often, but I was upset by what I saw.
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1
October 7, 2024
Well, With N O!
There are a lot of visitors during the lunch period. And the ticket offices were closed for lunch. Waiting for the currency exchange at the cash desk for up to an hour! Since all operations are carried out in one cash register. Taking lunch breaks into account the intensity of the flow is not fate!
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January 30, 2024
My husband came to withdraw dollars from the card, which he changed at an individual rate. He explained to the employee that it was not easy to withdraw dollars, but those that he had already purchased in the application. The "specialist" said that it was necessary to go to the cashier and moved the room, 1 cashier was working, they waited 40 minutes, the people who came after us passed. And what is the result? The cashier says that you can't just take it off and you need to contact a "specialist". Couple-pam-pam. Employees do not delve into the essence of the issue.
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1
March 22, 2024
Employee Maria is just a unique employee. Sweet, smiling, competent. He came with small children, so she even paid attention to them, talked to them, calmed the children's crying.
I answered all the questions. And then I turned to her 2 more times - each time I left in a good mood. She's exactly in her place!
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1
June 4, 2024
No matter what time you come, the queue at the exchanger is just huge during the day. Even if there are two cash desks, you have to wait for 20+ minutes. If not for that, we would have all five stars for the convenient location and course.
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3
August 19, 2024
Queues have grown very, very much. People are waiting outside. You have to wait for 20-30 minutes, either to the cashier or to a specialist. And they left only one ATM, before at least 2 stood in the lobby
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July 9, 2024
The ATM is constantly not working, there are a lot of people at the cash register, while only 1 cash register is working. It takes more than 10 minutes for 1 person (this is just a currency change!!!). There's nowhere to stand, not to sit down! Horror
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July 14, 2023
The bank has an interesting opportunity to order a card with an individual design. But this opportunity is absolutely useless. I made a design with a picture with a free license, it was not approved. I decided to take a photo of my cat and placed it against the background of the paws, they did not approve without explaining the reasons. A terrible opportunity that only works with designs provided by the bank
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1
June 11, 2024
Eternal queues at the checkout. Moreover, one of the two is constantly working. You have to waste a lot of time waiting. And change plans because of a visit to the bank
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April 16
Huge queues, few specialists.
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2
November 23, 2022
Excellent specialists, they always meet you halfway. Although there are usually a lot of people, everything is organized with dignity. The only drawback is the ATMs at the entrance to the bank, when the queue is going, people have to wait in the general queue on the street.
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March 19
Long service
Huge queues
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May 28
2 cash registers, one works. The queue is constant. The ATM does not accept $100 bills. Set a minimum of 40 minutes for the visit
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January 18
I've been trying to put money on the card for several days now, and every time the ATM doesn't work (please solve this problem)
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1
November 28, 2023
I want to thank Anastasia Gasyuk (employee. the bank's cash register). She accepted from me a huge package of coins of small denomination - and did not even look bad - but on the contrary was friendly.
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May 20
Very long queues
It takes at least 30 minutes to withdraw money.
Open the second point in Uruchye
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May 27, 2022
How do I write a review about a bank, about Alfabank? The bank is a specialized institution, I have been using its services for a long time - first as an individual, then as an individual entrepreneur. I like everything. I advise everyone to contact us. The bank has great opportunities, more than you and me, as customers - the bank is richer- the bank has more opportunities! I invite you!
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1
August 6, 2021
A good department, the staff is pleasant. The renovation is modern, it's nice to be inside. There is an electronic queue. There is also an ATM and a cash-in at the entrance
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1
September 28, 2021
An excellent branch, there are often queues, but the staff work quickly, so you don't have to wait long, the only point is that I would like to solve the issue of ventilation in the ATM room when the bank closes - it is extremely stuffy in summer
Otherwise, it's a great department! 5 stars!
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June 6, 2022
Polite staff is very important to me! I can't always understand financial details and an employee can always explain everything without irritation in his eyes. Thank them for that! And the mobile app is one of the most convenient
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1
August 18, 2023
The department is excellent, I often come here! But during the rush hour, there is one ticket office: you need to stand in line for 20-30 minutes
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1
November 21, 2022
There was an advertisement: "you can arrange everything through the app! WITHOUT visiting a bank branch." Great. I downloaded it.
Through the application, I filled in all the columns of my personal info, and on the final button - resets. Nothing could be processed.. I didn't order the card. I came to the bank at independence 168 - a long queue.. I waited. The employee applied for the card. 3-5 days. With mail delivery.
Since I had to come to the branch, why does Alfa—Bank not issue an anonymous express card?
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January 27, 2022
There is a good branch, there are 2 cash desks and an ATM with currency acceptance/ issuance.
Special thanks to the manager Olga Svyatskaya, who is extremely competent and explains well the specifics of working with accounts, cards and other things!
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August 29, 2021
I used only a 24-hour ATM. The minimum commission amount, regardless of the withdrawal amount, was about two dollars, i.e., you withdraw $ 5 or $ 10 and the commission is the same. From a large amount, the commission is a percentage of the amount, if I remember correctly.
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August 9, 2021
A good bank.
Many thanks to Elizabeth Michael for the competent advice. I really liked the service
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September 17, 2023
If you need to visit alpha, then I choose this department, I have never waited long for my turn, everything is fine
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July 27, 2022
Recently, for some reason, some services, including taxis, do not accept payments by alfa-bank, but I am a frequent customer of this bank. Convenient service, application, as well as the use of cards
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October 16, 2023
An hour 2 people are accepted. To issue a card, you need to kill half a day. For a very long time. How can you work so long?
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November 5, 2021
There are almost never huge queues) The service is fast and on the level, attentive and courteous staff)
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November 28, 2021
We issued a card. They told me everything in great detail and helped me install the application. After I asked a question, they also explained everything. Thank you.
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1
April 15, 2022
A convenient bank for milking small businesses. The support is on the level, the machines for depositing revenue work quickly and are conveniently located in Minsk.
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August 30, 2023
The bank's employees both talk like they're talking to an animal. It is those who work at the checkout. Very rude and disrespectful
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1
November 20, 2020
WE NEED TO RUN AWAY FROM THIS BANK!!!!!! Especially on credit issues!!! They're just scammers! The percentage is just crazy! I took out a loan of 20 million, 6 years ago, for 6 years of payments, half the cost remained
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April 17, 2022
Excellent bank, no queues, fast service, friendly staff, I recommend it!
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January 5, 2021
I have been here several times, always excellent service, and the bank itself, in my humble opinion, is top 1 in Belarus
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3
June 17, 2024
The ATM never works
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December 7, 2021
Specialists are weak in their work, make mistakes when recalculating money, do only a limited number of standard operations quickly and efficiently
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September 30, 2020
I've been here a couple of times. Everything is fine. In general, Alfa-bank's service is always top notch.
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1
November 10, 2022
Hello everyone, Alfabank's rating is 5c+., that says it all, girls (employees), they work smartly.The card was issued in 15 minutes.Thank you.Good health to all.while.
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