Alfa-Bank
52 reviews
April 26
I would like to thank Alfa-Bank for their attentive and human attitude. It is always nice when the bank does not just follow the instructions, but tries to understand the client and help.
The service is at a high level, the staff are polite and competent — you want to deal with them.
My disappointment about this bank was mistaken and did not last long (before the feedback)
This is not the first time that I have made sure that I have chosen a reliable bank. Where they really care about their customers and their rating in their eyes.
Good luck to you and more satisfied customers!
See original · Русский
June 18, 2024
A great bank, starting from A to Z! Qualified specialists, service at the level of any type of client, comfortable and cozy in the bank. Of the minuses, there is no normal full-fledged parking, but despite this, the bank's management allows you to leave your car near the building, thank you for that of course!
And yet, the waiting time is the only bank where you don'T sit in line for a long time, bravo to the bank staff! All the best!
See original · Русский
1
January 13
I have been a client of Alfa Bank for a long time. I always applied to the branch on Sovetskaya Street in Gomel. Excellent service, responsive and competent staff. They will always solve any issue. I don't understand negative comments - approach any specialist quickly and clearly.
See original · Русский
1
January 29
Yes, sometimes there are a lot of people in the queue. But when we had to transfer a large amount of money to pay for a car, the specialists did it as quickly and seamlessly as possible. It took a maximum of 10 minutes to do everything about everything. Despite the fact that I had to open an account, install Internet banking, change the currency and make a payment.
See original · Русский
January 6
Absolutely incompetent "specialists" are working. They don't know anything at all, neither how to pay for some service in the app, nor how to transfer money. I've already asked them about many basic questions, and they can't answer anything at all. They just run around and call out to someone else, saying maybe they know something.
See original · Русский
June 20, 2024
My favorite, the best bank. A very convenient Banking application (insing) everything is thought out, everything works in one click. And I really like the constant updating of news, various promotions about partners, and many other things. Of all the banks that I used, this one is the most modern and good.
See original · Русский
1
February 5
There are constant queues for specialists serving businesses. 3 people is not enough, expand the staff. I took a ticket - there are 2 people in front of me, but I've been sitting for half an hour. Do something about it already.
See original · Русский
November 23, 2024
I contacted the department to install the application on my iPhone, because I couldn't figure it out on my own. everything was done very quickly.
See original · Русский
1
February 19
There are a lot of people, it's bad that it's only possible for businesses to be serviced in one place. As it is, everyone is polite and friendly.
See original · Русский
April 27
Top up foreign currency accounts
On the card in any banknotes, except for 100 dollar bills.
These are the bank's terms and conditions.
There are many different interpretations that contradict each other.
See original · Русский
June 4, 2024
I will not recommend this bank and branch to anyone. They do the map for a week. They like not to talk about paid options, raise the price for them tenfold and write off funds until you accidentally notice it. Then they refer to the fact that the information was on the site. They cheat and do not want to provide recordings of negotiations with the operator, because they understand that they are wrong! They wrote off money for 20 rubles a whole year!
See original · Русский
1
November 29, 2023
The only bank in the city where you can read data from an ID card to confirm an account in the ICI. In the window, I was told to go to the computer and do everything myself, because no one in the bank knows how to use it. Everyone looked away at my requests to help me, as if they didn't hear me and shifted responsibility in this matter from one department to another. I called a senior manager (or a manager, I don't know exactly the person by position, a girl without a badge), to which she told me to buy such a reader home, because everyone should have it, and here it is purely out of "charity". My problem has not been solved
See original · Русский
2
December 27, 2023
The bank branch is spacious. The organization of the space is excellent! You can apply for any service from currency exchange to specialist service on any personal issue. They will tell you everything in an accessible way. If there is no queue, then the service is fast.
See original · Русский
May 13, 2024
The staff are friendly to people, always friendly, explain everything, help with the mobile application. An excellent bank in general and an excellent branch.
See original · Русский
July 12, 2024
It was necessary to verify the id card for the ISI system: "here is a computer, do it yourself, we do not have consultants on this issue." It doesn't scare me, there were instructions. According to the instructions, it gave errors: the card was read, the pin was entered, BUT the system gave an error. I had to call the toll-free number 141. Bottom line, I beg the bank, make a NORMAL instruction for people!
(FOR PEOPLE WHO ARE ALREADY IN THE SYSTEM, BUT REPLACED THE PASSPORT WITH A CARD)
1. Log in (on that computer) by SMS or password
2. On the left in the menu (already in your profile), select the id card (I don't remember literally, something about adding a biometric document)
3. Select count/add id card (it looks like a link in the window that opens)
4. Put the card to the reader (you can insert it, I had a lot of time spent on experiments), a field with the card code read and pin1 should appear. Enter the pin. Press the enter/ enter button.
5. A success window appears, close it and log out.
6*. Call 141 (for MTS, a1). And you ask if such data has been received. Ps. The room is paid, but I think it's worth making sure. Updates should happen in a day.
How people should get into the system using a new document that is not yet in the system is not clear to me, it contradicts any sound logic. Alfabank, review your instructions. They are not true!
See original · Русский
1
May 17, 2024
It's terrible, just terrible. The electronic queue is not clear, there are sooo few bank employees and they serve for a very long time, roughly speaking, they do work for 5 minutes for 15 minutes and you sit in a queue of 30 which is not clear how it goes. As a result: if you want to do something (not with regard to currency exchange operations), prepare an hour of time)
See original · Русский
1
January 31
You can't get into the cash register. She works alone, and she works for half an hour per person.
See original · Русский
April 2, 2024
A great bank for a business that has a lot of free time to sit in line.
Haven't figured out if this is a bug or a feature of this department?
See original · Русский
1
January 28
Everything can be done remotely.
See original · Русский
February 22, 2023
Banks, unlike others, are more conscientious, the currency can be changed much more profitably, the exchange rate is good. The staff is polite, loans are issued quickly. everything is OK.
See original · Русский
1
July 14, 2023
The girl in the business department does not know her job, there is no clear answer to any of my questions and immediately calls "Irishka", the person in front of me could not find his card for 25 minutes, communicates rudely, rolls her eyes every other time
See original · Русский
May 17, 2023
I did not like the bank for servicing, I have to sit in queues for a long time, the girls serve slowly, and the interest on deposits is not transferred on time, they are delayed for many days and not everything. I do not recommend the bank!
See original · Русский
2
June 22, 2024
Great place, made a salary card, very polite staff, I liked everything, thank you
See original · Русский
January 6, 2023
A wonderful bank!
I would like to thank the employee Elena Gorshkova for her competence, professionalism and polite treatment.
After consulting this specialist, I have no questions left.
Thank you very much!
See original · Русский
1
May 19, 2024
A good modern bank. There are queues at rush hour, but basically like everywhere else
See original · Русский
March 11, 2024
The ATM is constantly not working. Because of this, you have to wait for hours in a queue inside the bank to replenish the card.
See original · Русский
2
November 2, 2023
The service is just awful, they did the card for 2.5 hours, the employees do not want to do their own work
Other banks are doing much better!
See original · Русский
1
May 29, 2024
They helped, told me, held my hand and showed me everything 😄
See original · Русский
May 5, 2022
A personal bank !
Responsive , young and attractive staff!
Special thanks for the responsiveness of Victoria Vorobyova and efficiency in the work of Alina's Tribe.
Keep it up !!!
See original
1
February 25, 2023
A great bank. I really liked the service at this institution. The staff is very friendly
See original · Русский
October 11, 2021
I have been familiar with this bank for several years, actively recommending it to my friends and praising it...But lately he's been falling in my eyes every day!if you can close your eyes to difficulties with periodic translations, then it is very difficult to solve some kind of problem!There has probably been no one online in the online chat for a month now...leaving your question and email to contact me, no one has ever contacted me!having issued an application for the issuance of cash currency, on the advice of an auto-informer, my application was approved and money was expected to be issued on 12.10.21, but today I found that my application is no longer there! IT IS VERY DISAPPOINTING...HE HAS BECOME UNRELIABLE AND DOES NOT INSPIRE CONFIDENCE.
See original
6
May 21, 2022
The VIP customer service department was outraged. Employees are not allowed to ask any questions as an employee of the bank. If you are not a VIP customer, then these employees look at you like cattle and do not even turn their heads in your direction. Shame. The bank's management could review its personnel and work on a service culture.
See original
2
January 5, 2022
Queues!!!! Constantly!!!! There are 17 or more people on the exchange, and only one cash register always works! The administration is not doing ANYTHING and is not going to! We appealed to the bank's employees with a request to help in the situation - there was no clear response.... Of course, the bank's exchange rate is good, but there is no attitude towards customers (((
See original
1
January 9, 2024
Alpha revenue works terribly for business!!!!!
It doesn't work all the time, we could do a newsletter that won't work at a certain time!!!!
See original · Русский
August 22, 2022
The technical support at this bank is excellent
There was a misunderstanding
And we got into the situation, everything was decided in my favor
A good bank
See original
March 31, 2023
He asked me to issue a salary card.As a result, the wrong card was issued.We'll have to go get registered again.
See original · Русский
July 11, 2022
Super bank , the staff is good , polite, attentive. I will be serviced only in this bank)))
See original
June 17, 2024
Very slow
See original · Русский
April 24, 2024
A great bank
See original · Русский
May 28, 2023
Great office. The staff are competent.
See original · Русский
June 21, 2024
It's all good.
See original · Русский
June 9, 2023
The service staff is a unit, alas.
See original · Русский
1
June 22, 2021
It is impossible to contact the operator. And if you called before, then the answer is sorry, we cannot provide the service remotely.I have not seen a better attitude towards the client yet.
See original
3
February 17, 2023
a good bank
See original · Русский
July 15, 2020
The department employs 1 person, with 3 equipped workplaces. As a result, you spend at least half an hour in line
See original
1
1
July 3, 2022
Good service.
See original
1
May 27, 2023
A cozy place
See original · Русский
April 25, 2021
There are no problems, the service is fast
See original
September 2, 2022
The norm
See original
September 12, 2021
The bank is good
See original