On 11/20/2024, I sold a bill with a nominal value of $ 100, but with a change of $ 50, the cashier gave me change on 10/20/20, one of the bills, IT TURNS out, was with a tear of more than 5 mm!!!
I, of course, did not check them, but kept the receipt.
A week later I returned to the same exchange office, in order to change the same money, there was another cashier, and I was refused to buy this torn bill, given that I had a receipt saved!!!
Explained this by the fact that I had to look and check what I was getting my hands on in the exchanger.
I'm sorry, of course, but I'm not an employee of a currency exchange office to check $ for solvency.
That is, the cashier made a mistake at work and accepted a bill with a tear of more than 5 mm, decided to slip it to me. I understand if I had a large amount, but I'm sorry with $100, $50 of which is change, this is super arrogance!!!!
Why should I find out where to exchange these unfortunate $20?
Gomel exchange office, Rechitsky Avenue 40 (Davydovsky market), cashier Aliyarova T. V. - the employee who gave this bill.
Employees do not understand the principle of selling banking products, and they know absolutely nothing about them. The head of the department can't connect two words... there are no questions about the call center, but the 'specialists' who are physically present, as I understand it, are graduates of local vocational schools, inadequate, with the look of "sunny" children... the HR department is on top!!! And yes, as you can see, 3 days later they answered here... but I wrote an appeal to the bank branch and a complaint to the book of complaints and suggestions, a week later there was no feedback ... except for a formal response in Yandex.Maps! Dear Customer Service department... since you did not provide me with a written refusal (more precisely, your department head), a further complaint will be filed with the National Bank of the Republic of Belarus.…
The principle of operation of the electronic queue is absolutely incomprehensible. At the moment, I have been standing in line for 74 minutes, the numbers that were taken after mine are going to the specialists, the specialists cannot explain when it will be my ticket's turn. It is necessary to replace the algorithm of the electronic queue, and add specialists to work on weekends
The electronic queue is built according to some logic unknown to anyone! People who came far after me are called to the same specialist. I've been standing in line for an hour, the people who came after me have already been replaced in the second round, but they still haven't called me
An excellent bank, and a huge plus that you can withdraw money at any time of the day and put it on a card,an ATM inside with an information kiosk, the staff is excellent, they work clearly quickly, I visit often, and I am very satisfied
I came for the operation at the checkout. I took the ticket by electronic queue at 09:16. One of the two cash desks was working. A little later, the second ticket office opened, but the first one immediately closed. As a result, I sat in line for 40 minutes. 40 minutes!!! The city center, a solid bank, 2 cash desks available. But, it works alone and takes 40 minutes for the simplest operation. That's a lot. Everything is on top, except for this moment. Come up with something somehow...
Visited Alfa Bank branch on November 14. Despite the fact that there were only a few minutes left before the closure of the department, specialist Elizaveta Zyzina received me and served me, for which she is particularly grateful. Upon arrival at the bank, I announced the purpose of the visit, for which I received several solutions, I was interested in the Gold package, so I settled on it. I am very glad that its opening took no more than 5 minutes. Specialist Elizabeth is a very tactful and competent girl who knows how to find an approach to the client. I was satisfied with the quality of service and the speed of its work. It would be great if there were more such workers. I was also pleased with the cleanliness and comfort in the department, which is also important. In general, I thank you for your help!
The most unpleasant situation is with the procedure for insurance of dens
The contract with the bank , and in case of embezzlement of funds , it is necessary to clarify with the insurance company . I lost more than 300 rubles that way . And the rest of the bank's work is good
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Вика Кац
Level 11 Local Expert
December 29, 2024
My father was given an online loan by Alfa bank employees for a thousand Belarusian rubles ! Fraud is non-stop in this alfa bank! He will write an application to the prosecutor 's office to the bank and we will write to Lukashenko !!The bank is deceiving pensioners!
They advised that the conversion rate would be reduced in connection with the amount, that there was no need to go to another bank, prepared documents and brazenly deceived, gave the same rate as it was in the entire bank without reduction. And since 2 out of 4 jobs were working, it lasted half a day. No more naked
I would like to leave a review for an employee of Alfa-bank - Ilona Bobkova. Being a salary client of this bank, I decided to apply for the possibility of obtaining a consumer loan. It was a very serious decision for me, so I chose my salary bank to get qualified advice. As a result, I was not mistaken and took out a loan. In many ways, my positive decision was influenced by the qualified help from Ilona. She tried to calculate all the nuances that suited me both in terms of the loan repayment period and the amount of the monthly payment, choosing the most optimal offer that suited me. The bank worked until 19-00, and I left around 19-30 in no way feeling any dissatisfaction, but only on the contrary words of support.
In this regard, I would like to express my gratitude to Ilona, as well as to the bank's management for the selection of such young, but very competent employees! I hope that you will appreciate her work as well as I do - excellent!
I want to leave a positive review about your bank. Today I was at the exchange office in the Korona shopping center, Ekaterina Solovyova's employee left a very positive impression about herself. We were very pleased with the polite and high-quality service. The girl also helped to figure out the bank's application. Thank you for your customer focus!!!
About five years ago it was a huge bank. Colossal. Now... I can't even find the words.
Take our card, we can do anything. We will send the card by mail to your mailbox, let them take it from there. But if they don't, you won't be able to get a transfer to it anyway. You will not get through to the operator, and we will send you daily plaintive messages to Viber that we are not under sanctions, but under sanctions, but tomorrow, and no, after tomorrow... And today, I'm sorry, nothing works, because it has never happened before and here it is again...
the bank, are you the bank? Or are you a complaint office? I'll throw away the card.
The best bank in the Republic of Belarus. The most convenient replenishment is by phone number, the fastest replenishment, if a refund is also fast. Free maps, a convenient application. For comparison: priorbank - crediting money through erip for up to a day, I waited 3 hours for the last time... MTBank - transfer money from gaming services for up to 3 days, from alpha instantly. Replenishment of Belagroprombank - by account number and the last digits of the card, this is complete insanity) BNB bank is an incomprehensible something with the history of transactions in Internet banking. I made a purchase the day before yesterday , but it is displayed that yesterday, or making an extract is also inconvenient. In general, by all criteria, Alfa is the most convenient bank, plus cash withdrawal at any ATM without commission
Previously, this bank was recommended to everyone and there were no complaints about it...many things are very convenient and modern.But lately, whenever I went into an online chat to solve some problem, all the operators are supposedly busy, they ask me to leave an email to contact them, but NO ONE HAS EVER CONTACTED ME, as it turned out that recently there have been questions, but no one is going to solve them with me!It is very disappointing...there are problems with transfers, but somehow I didn't pay much attention to it, I just used another bank at these moments...
Good and patiently explaining workers, the absence of long queues, powerful air conditioning - everything you need. I can't tell you the rates, but in terms of courtesy, this is one of the best branches
The client of this bank himself. I am satisfied with all the services he provides. A compartment with a pleasant interior. Friendly staff. Everything is clear and clearly explains.
Today I tried to contact the bank's employees in all possible ways - the result is ZERO. Phones are not answering, Telegram, there is no answer, etc. it feels like they hid from everyone. Don't be afraid, we won't offend you. One star only because it is impossible to get less, the review is not saved
It's very cool that you can come at any time. It is convenient that the entrance is only for bank customers. You don't have to be afraid that someone else might come in if you come at night)))
It takes a very long time to wait in line for legal entities to be serviced... for 40... 50 minutes. The InSYNC app has been down for days! to get into the LC on the site, you need a dance with a tambourine and this is only because I am a non-resident! They didn't take the phone from me at the Call Center... I called this number +375 (44/29/25) 7-33333-2. What's going on anyway???
There may be a preconceived opinion, the best bank in the Republic of Belarus or one of the best.Professionals work in this department, the girls are young, sincere, but professionals in their field, came with an unusual problem, helped to solve it quickly, also a plus is a 24/7 terminal, if you do not need to urgently deposit - withdraw money.There is a minus, not for me, that the currency exchange window is not in a separate place (many people do not want to know how much money they exchanged :)), but everything is on top.
There is no exchange of Belarusian currency. Why banks at all then?
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Андрей
Level 18 Local Expert
June 18, 2022
Of the financial institutions visited, this is the best bank in the city.
The specialists are professionals, approach to each client, clearly, quickly.
Thank you.
The worst bank I've ever worked with!!! The support service is not available. The interest for the receipt of the PO is incredible. It is almost impossible to transfer money from card to card
The appeal about unblocked cards, to the grandfather, does not even want to explain anything, there are different people who do not know how to use phones, complete disregard for visitors....
The ugliest bank I've ever worked with. Incompetent employees, the percentages are crazy. It is unrealistic to resolve the issues that have arisen with them.
you can top up your card at any time
with a convenient mobile application
. The staff is very smiling and responsive
, clean and always fast
. The mobile Internet does not always work well in the building itself.
The location of the bank is convenient, the consultants are competent, they serve quickly. I made the cards of this bank, at first the conditions seemed quite favorable, after a couple of weeks of use I don't think so anymore. While I'm using it, time will tell.