Since December 25, 2024, I have been contacting operators every day, and technicians have already come to me 4 times during this time. They don't check anything. They just change the modem and leave. Modems are old, they heat up in an hour and turn off. During the week since the beginning of the year, there is no Internet at all after 00.00. The operators in the telegram chat respond in an hour or two, send a standard unsubscribe- restart the modem, we can arrange for the technicians to leave... and everything. Everyone is unscrupulous, from operators to craftsmen.
The Alma TV antenna has not been working for a week. The master has not come yet. The application was submitted on 08/12/2024.Most likely, it will not appear.The service is disgusting. It is not known who to contact with the question.No one is responsible for anything.
Everything works disgustingly!!! It is unclear what we are paying for. And apparently, the organization itself does not care about the reviews, but they are all bad, everyone complains about the quality! It's terrible!!!!
Terrible service. It's the second time in a month they turn it off. He hasn't shown TV for almost a week. I don't know what I'm paying for. If it weren't for some circumstances, I would have told you this. Really got it already.
Hello! The Internet and TV have not been working for three days. Payment is charged in advance. How do I get my money back in three days? I can't get through to Astana. I called Almaty, the master will arrive only tomorrow. The ugly work of AlmaTV. I do not recommend it. I feel sorry for the star.
We pay for the 3500 package, some channels are duplicated, some are missing altogether, I would like to watch only Kazakh channels and not pay in vain.
After all, people here wrote the truth that the AlmaTV Internet works every other time, three days ago
it was connected on Wednesday, October 12, it has been working intermittently since then, and today on Sunday it turned off altogether, now I understand why you demand instant payment, because it is impossible to live with such an Internet and you are so busy with your customers! We will have to refuse your services tomorrow and contact the Antimonopoly Committee!
Hello! I cannot disagree with the reviews about the terrible work of the office in Astana (Saraishyk 5). I wouldn't have written if I hadn't been able to talk to a live manager after 3 attempts to get through, during which I was plagued by intrusive advertising and useless waiting. Moreover, the call itself is paid, which is strange in itself: is the only purpose of the company to get material benefits, and not the client himself? I have repeatedly personally visited the office to arrange for payment to be made to the receipt of the ERC, but the subscription fee, according to the managers, will be 4,500 t tenge per month, again I receive the amount of 6,898 tenge this month. Is it really so difficult to make this procedure transparent? I am contacting the central office of the company with a request to monitor the work of the regional service. Is it impossible to collect money - this is not the goal, is providing services the goal?
it is impossible to contact the operator, eternal waiting and communication with the bot. Television is gone. And there is not even a number where you can contact those.the service. The horror!!!!!!!!