Arai Plaza
109 reviews
September 14
This is probably the best hotel in Taraz. I always stay here on business trips. Very customer-oriented, polite staff, excellent delicious breakfasts, beautiful facade and lobby, but very old rooms are a little frustrating (stained, burnt carpet in places, old furniture and bed linen and towels were on the verge of fatigue on the last trip). In general, since our first acquaintance 5 years ago, the hotel has been tired, but I still recommend it and plan to return there.
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October 3
One of the best hotels in the city! Beautiful view from the window. Cozy rooms! Responsive staff. Great Asian and European cuisine! Always coming to one of the oldest cities in Kazakhstan - Taraz, I try to stay here.
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October 13
A wonderful hotel! It is very clean, cozy and beautiful. Convenient location, good service. Excellent, varied and delicious breakfasts. Responsive staff
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September 14
They appropriated five stars for themselves, but they did not reach it)) The TV did not work upon arrival in the room. I had to call an employee who plugged in the Ethernet wire and it worked. The view from the windows of the neighboring hotel building is point-blank.
We ordered pizza from an employee - they just forgot to make it. As a result, we went down to the bar at night to have dinner - they gave us this pizza for free.
Breakfast is a little meager- there was no coffee, there is no coffee machine in principle at breakfast - only tea. Coffee for an additional fee and another 15 minutes of waiting for the employee. The room is planned strangely - there is a wall in the middle of the room. But there is also a shower and a bathtub.
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November 15
Air conditioning does not work effectively, windows cannot be opened, mattresses are not comfortable. Breakfast is not bad. There is a grocery store nearby.
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September 24, 2023
The hotel is just great! The rooms are clean and spacious. The cleaning is good. Minibar, excellent breakfasts with a good assortment and quality. The only drawback is that the breakfasts are monotonous and the same every day. In general, I recommend it
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April 21
I liked.
All hygiene supplies are available and are updated every day.
Enough water, 2 to 0.5 and every day.
Breakfast: a large selection and fresh products.
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October 17
The hotel is just super good staff. The kitchen is very tasty and the rooms are clean
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June 28
A gorgeous hotel!!! Thanks to the staff, polite, courteous, attentive.
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October 4, 2023
The restaurant and the breakfasts are delicious and the staff is not supplied and not trained . The only waiter who has experience is Diaz. The guy strives to develop and learn and always attentively treats each guest . He keeps the restaurant going . Regarding the rooms , they are old and with a smell . The ceilings are stained and the walls are not particularly clean either
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October 7, 2023
In principle, I liked it. The service is a little lame, for 4))
I can mention the restaurant separately: the prices are reasonable, the portions are huge and very tasty.
And I also didn't like that the spa area for residents is also paid((
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January 18
Expensive-rich)) The rooms are clean. The staff is friendly. There is a variety of dishes at breakfast.
I liked. If I repeat my visit to Taraz, I will definitely stay at this hotel
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April 1
All in one place! Interesting design, modern stylish restaurant, a place for young people and adults, you will find what your heart desires
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January 8
Overestimated the rating of the hotel (5 stars). Breakfast is "weak" without a concept. There is absolutely no concept of comfort and convenience. There are no qualified sanitary and ventilation specialists in the staff. The air ventilation system does not work (the temperature in the room is 35 C), all the shower stalls leak (no matter how many times I stopped, the same problem everywhere).
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October 10, 2023
How to put it mildly) 1. There was a cockroach in my room. 2. The girl at the reception is extremely unfriendly. 3. If you go to breakfast around 9-9.30, since the time difference is +3 hours with Moscow (breakfast is up to 10 o'clock) there will be nothing to eat, since they do not update, everything is on the tables, exactly everyone and everyone is filled with dirty dishes. 4. The ironing board, as they said, is one ... the iron is such that it is better not to iron. 5. Very dirty towels. It was in a suite. As in others I do not know.
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July 24, 2023
Probably the best hotel in Taraz, but the rooms require cosmetic repairs. The nozzles in the shower require cleaning, at breakfast - only instant coffee (bulk in a plate). The hotel is clean, the staff is helpful.
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June 17
An average hotel! Not 4 or 5 stars.
They are not always cleaned. The breakfasts are so-so.
But the beer that is brewed is excellent)
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November 16
The most beautiful building. A very atmospheric place
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February 26, 2023
Clean, beautiful, good attentive service, but a little spoiled the impression of a very long lunch preparation in a restaurant (because of the conference) and too soft a bed, unfortunately this does not suit my back.
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March 24
There is practically no parking for the car. It is very small. The lobby is small and narrow for such a hotel. The prices for rooms in Taraz are high
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March 2
Arai SPA is super. Clean. Comfortable showers, comfortable sauna and hammam, polite staff. I recommend
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May 13, 2022
I really liked it.
Clean, cozy. Polite and conscientious staff.
Silence. In general, there are all conditions for a comfortable stay and rest.
Breakfast in the restaurant, in the form of a buffet, is quite varied and delicious.
I recommend this hotel
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December 12
The safe and shower do not work, it is cold when leaving the cabin after washing
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September 14
Nice hotel, polite staff.
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September 5, 2022
5 stars does not pull in many parameters, a maximum of 2. Overall, it is clean and comfortable. But the hotel resembles a dorm. Forgot to put mugs for tea, there are no tea cups, well, somehow it's not 5 stars. And there are a lot of such little things, although it doesn't seem to be anything serious. There are three towels, the pool is not included in the price, it's not all five stars.
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November 16, 2023
Lack of service as such. The room is not cleaned daily. They tried to take payment twice, with pre-paid rooms. An extremely mediocre breakfast.
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March 1
You can live comfortably.
But, there are jambs with the condition of plumbing and the water pressure is unstable. The toilet is leaking.
The breakfasts are very tasty, but sometimes they are served late. If you leave early, you may not wait for breakfast.
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May 22, 2023
The standard rooms are on the top floor, and there is terrible noise from the roof - the ventilation is working. The air conditioner is not controllable. Otherwise, everything is average, not 5 stars definitely
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December 15
It's cool there but expensive.
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June 23, 2022
Here are just gorgeous rooms, very friendly staff and delicious cuisine. I was on a business trip, just 1 night, but I would like to stay longer. I liked everything very much!
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October 24
Well, what do you say the service is not the same anymore
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June 24, 2023
The staff at the reception does not work well, they do not know their duties. Rooms: the shower water does not drain well. If the upper floors do not have hot water rising.
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December 19
The breakfasts are delicious👍
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April 14
Nice hotel, delicious breakfasts
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September 18
A good complex
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December 20, 2022
Good location. A warm room. A good breakfast. Sometimes they skip room cleaning - they can clean it in a day. They don't change their underwear every three days.
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October 4, 2023
I was recently in toykhan, I really liked the aerobatics
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October 14, 2023
Everything looks good! But if you look closely, you see that something is falling off, hanging barely holding on. The mattress is hard, it feels like you're sleeping on the floor. A hotel for meetings with a lady! The only plus is the location.
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June 5, 2021
Overall, the hotel is good, but the attitude of the staff towards the guests leaves much to be desired. The only normal hotel in Taraz, for lack of a better one, we take the best of the worst. Problems with tap water running either only hot or only cold water, occasionally warm, but apparently the company lived in several rooms, the problem is not in every room, somewhere there were no such problems. The staff, something, one day had to periodically return to the hotel during the day, passing by you constantly see a girl who does not look up from her mobile phone. The restaurant administrator also soaked the bark, thinking that the customer could not hear anything. In general, it's not bad, but there is something to work on.
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December 2
Dirty hotel
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February 4, 2023
Nice hotel, friendly staff, always clean, I advise you)
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December 5, 2023
It used to be a great hotel, now it has deteriorated. The breakfasts are terrible
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December 8, 2023
I don't remember, I was drunk, but I'm probably fine!)
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March 24
Comfortable, clean rooms.
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December 8, 2021
Great SPA complex, great bar, great restaurant, karaoke, in general-all 33 pleasures in one place 🔥🔥🔥
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January 3, 2020
Good location in the city. There is a large restaurant inside the hotel, I wish there were more such halls! We were received as guests, to entertain the guests of the Arai Plaza restaurant at banquets in the evenings, before the new year. We have been cooperating for the 2nd year, as a #ShoWcase from Almaty. The restaurant has 400+ seats and the rooms are clean and cozy. The cuisine is excellent in restobar, I especially liked the meat with mushrooms. Sometimes it is possible to have breakfast after 10 am.-) Zaure is an excellent restaurant manager. I definitely recommend it for any holiday!
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June 14, 2021
Great Hotel! It lights up my neighborhood and room at night, besides))). I highly recommend it - it is convenient and comfortable!!
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May 29
It's too expensive
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March 4
It could have been better
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December 9, 2021
There are 5 stars on the facade, but in fact no higher than 3.
As of November 2021 The cost of 1 local room is 20k tenge. Breakfast is included. The breakfast itself is 2.5 out of 5.
Clear.
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