Atrium
999 reviews
July 25, 2024
A good breakfast and a view from the window
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November 2, 2021
Of course, the design, furnishings and spa in the hotel are very beautiful and clean. They made an unexpected compliment for us, in honor of the wedding, thanks for that separately). BUT I didn't understand one thing. (by the way, we stopped by for a day the day before the wedding.
So, when we checked out and forgot the bouquet that was given to me, no one even called, said that we had forgotten the gift and did not ask if we would pick it up at all. I was hoping that we had picked him up and his parents had taken him home. On the 2nd day after the check-out, I decided to dial the hotel to clarify this point with a bouquet. It turned out that they took the bouquet to themselves at the reception, in a conversation with the staff, I was more surprised that the question: "Maybe I left something else?" A girl answered me : "Unfortunately, you didn't forget anything else." Apparently the girl wanted to pick up something else for herself, but she's sorry.
Of course, I wanted to pick up the bouquet, since the person who gave it to me is important + it was dried flowers.
So, the staff decided to correct my gift by throwing out the wrapper!
And the bouquet looked like a broom after that.(I will attach a photo)
Who knows in what form your item will be returned to you.
As a result, I can advise that the visitor carefully monitor their gadgets, possessions, etc.
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4
6
August 1, 2023
The hotel does not match its number of stars. The showers are mildewed, the furniture and parts of the interior are tired. Unfortunately, we didn't get the most polite and friendly girls at the reception.
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December 17, 2023
A very nice hotel. Cozy, quiet, calm! The spa is super!
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December 25, 2024
The best for family vacations
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February 11, 2023
The hotel is good, upon arrival we were told that parking is free, in the morning they asked for 20 rubles for parking, while also humiliating the hotel employee who checked us in, explaining that he was not competent. In addition, parking could be paid at check-out, its cost was 12 rubles
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January 9
We were in the aquazone. I liked everything
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November 30, 2023
Awesome hotel, the service is simply gorgeous, even if there is something missing, one call and in 5 minutes the issue is resolved. I recommend.
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March 20, 2023
A great shopping mall. A good food court. The only thing I didn't like was the lack of charging outlets.
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1
May 20, 2022
The hotel itself is great, but staff training is lame. During the check-in, they referred to the birthday to receive a discount. The receptionist said that instead of 319 rubles, you need to pay 272. As a result, 319 were debited from the card. After noticing and contacting, they replied that they would make a full refund. We made a full refund (I don't quite understand what prevented us from making a partial one). The next day, with the words "we returned the money to you, but they will return to you in five days, and now you need to pay again," they offered to pay. Since the money was not returned, I had to go change the cash (and if there were none?). Next, the girl at the reception said that there were 294 to be paid, which does not correspond to the 272 declared by the guy (the question is absolutely not about money, but if the employees do not know how to apply the discount and interpret it differently, maybe it's better not to apply it at all?) By the way, the discount seems to be 20%, but at the same time parking becomes paid :) (an ingenious solution). Happy birthday
neither the guy at the reception nor anyone else congratulated his wife, they did not remember about the compliment the next day, until she reminded them herself (maybe it's better not to make compliments and not write about them on the site?). In general, some kind of fuss and unnecessary movements due to a penny discount of 20 rubles spoiled the whole impression of a vacation in a decent and cozy hotel. As a business owner, I understand that it is primarily the owner who suffers from this, who put his whole soul into the construction, and as a result, the service is lame due to the human factor.
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3
March 2, 2023
I have identified some shortcomings, but I will not lower my rating for this.
- The safe did not work, it was not fixed after the appeal.
- I asked the cleaner to change the brush, as it was broken. She told me they were all broken.
- breakfasts are expensive and they do not justify their price.
I really liked the cool gym (for a fee)
and the spa area.
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December 12, 2022
A great hotel! Love at first sight! The staff is excellent, polite, helpful!
I've been there twice!
There will definitely be a third time!
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December 20, 2023
It's a pity that the glass is in the historical center, but everything is convenient inside
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April 29, 2024
It's a great place. It will be nice to return there
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March 14, 2024
We have been there with my family twice already, a good place! As an annual tradition.
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1
August 15, 2022
A great hotel with friendly staff. Advantage : the city center, everything is within walking distance + unlimited access to the spa.
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3
1
September 21, 2023
It's a great hotel, the best in the city.
Great mattresses and sleeping accessories
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1
January 6, 2023
A very, very good hotel. Excellent sound insulation (family squabbles in the next room did not prevent the sleepers from sleeping at all). Swimming pools and baths are included. Everything is clean and wonderful. I won't say anything about breakfasts, but they are available, both included in the room rate and separately paid.
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November 4, 2023
The best hotel in the city, great rooms.Nice Spa and restaurant
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January 24, 2024
A great quiet and comfortable hotel in a convenient location
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August 24, 2021
everything in the room is in excellent condition, a baby cot was brought on request, you can even choose to fill pillows for free, there is a spa area, for a fee you can order breakfast at the restaurant adjacent to the hotel, the breakfasts are good and large portions
The disadvantages are the lack of a brush and toothpaste
But overall I was satisfied
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4
January 30, 2023
Beautiful hotel, nice staff, clean rooms, but not too big. It was a pleasure to come to Mogilev.
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2
September 10, 2023
Nice hotel, clean. Breakfasts are weak. Parking is available separately
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November 28, 2023
The hotel is very cozy..clean..a place you want to return to
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1
November 15, 2022
A modern hotel. The hotel has a SPA with a sauna complex. A great restaurant. Food for every taste. Respectful staff.
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1
September 1, 2022
The service is at a high level. The staff is well-trained. Clear. The breakfast is delicious, the coffee is wonderful. I recommend.
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December 25, 2024
Cool room, cool spa.
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October 31, 2021
We rested here with friends at the spa, wonderful rest and service
The only thing that prevented the children from relaxing in the pool, and I had to quickly pack up and go to the room so as not to spoil the atmosphere.
But the staff noticed it right away and asked if the children in the pool had interfered with us... I hope they somehow solved this point)
In general, everything is great!
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April 25, 2023
It was cool, we took the night, then bought more to have time to see everything. The SPA at the hotel is super simple. We recommend it
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1
1
November 1, 2024
I recommend it for a visit.
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1
December 22, 2024
I didn't leave the hotel and got high
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October 13, 2021
We stayed at this hotel on September 11-12 in a large group, booked (including parking) in advance through the manager Galina. Because there were really a lot of us, we were sent a commercial offer with a 20% discount. Looking ahead, I will say that it is not known where this discount was, because booking displays the same price to me with a level 2 janius. The day before arrival, Galina announces that parking is paid for hotel guests (20 rubles a day), after a few hours an incredible thing happens - parking will cost 10. OK, there's nowhere to go, you can't change the hotel for 10 rubles.
We had an Executive number. 2 adults and a child. 237 rubles upon check-in. As a result, there is no third set of towels in the room, no bed linen for an extra bed. A call to the reception, the answer is: and we have it for a fee. What? And what did we just pay for? Isn't it for three people? As a result, "there" went to find out and brought all the missing things. The maid broke into the room with towels as if she were at home, and then also into the bathroom, in which at least I hadn't had time to undress yet. Despite the fact that she was stopped.
The room was located across the wall from the meeting room or something like that, and at 11 p.m. and later, wild drunken screams and laughter could be heard from there.
In the morning at breakfast (which is also paid separately and does not cost that money AT ALL. You will eat half of Mogilev for these 10 dollars) some kind of shadow flies up to me, either a waiter or an administrator, and informs me that please come to the reception. I go up and find out what turns out to be because the child is 10 years old, not 8, you need to pay another 55 rubles. Although no age was indicated at all when booking. And where did you look when you checked in? The receptionist held all three passports in her hands. All this is starting to get pretty annoying, we pay extra. Although, you must agree, the joint here is a hotel, not a guest. They would have shown me what they hadn't seen a week after the eviction.
When evicting the administrator, I indicate all their shortcomings. They promised that they would definitely give everything to Galina's manager and she would contact them.
We follow the car to the parking lot. But the system won't let us out. Because it's a surprise! We have another 30 rubles in arrears at the hotel! At this time, a traffic jam of not the most adequate residents of Mogilev is lining up behind our car. Somehow we drive off to the side and try to deal with the hotel on the phone in the booth with the guard. As a result, we are leaving. Several of our cars are parked at the entrance to the hotel to load luggage, strollers, and children, and suddenly a guard flies out, threatens the head of security and demands that the cars be removed. While I, together with a person from our group, explain to the hotel employee why the hotel has an entrance, my husband writes a complaint to the complaint book.
A month has passed, and no one has responded to the complaint. Neither Galina nor anyone else called.
Plus, there were a lot of questions from others in our group, to which no one responded in the same way. As a result, I will not go to this hotel anymore and will not recommend it to anyone. It is clear that the money was invested, but they forgot to train the staff.
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3
3
April 17, 2024
Everything is on the same level As the rooms and the service. It's not the first time we've come (everything is OK)
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1
January 14, 2023
Excellent hotel, there is a swimming pool, next to the shopping center with a food court. The rooms are comfortable and beautiful!
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May 12, 2022
A wonderful hotel to stay in, I really liked everything. Everything is clean, tidy, very helpful staff. A place where you want to return
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1
January 7
Everything is beautiful.But it's expensive
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April 29, 2023
The staff is friendly
The rooms are spacious
The spa area is super, 5 hours flew by and did not notice
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1
October 14, 2023
Great hotel, I liked everything. There is even a pillow menu in the room 👍
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3
September 3, 2024
Top-level service 👍🏻
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January 20, 2024
The price and quality do not match! We rented a two-room room on the 9th floor. It cost 420 rubles/ day. Wi-Fi worked only in the toilet, there was one division in the room, the hygienic shower did not work, there was no ventilation (windows do not open), and ventilation could not cope. I do not recommend it
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1
August 11, 2023
A super hotel! I did not expect such a high level in Mogilev! Centrally located, excellent staff, delicious food. Excellent repair
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November 5, 2022
Good afternoon! Shock! We haven't checked in yet, but the impression is already ruined. We travel a lot, we encounter this for the first time(
We've been queuing for check-in for an hour now. It is hosted by one administrator, when asked to add an employee, the answer is "I am alone ..." In general, no one has taken any measures to somehow speed up the process of checking in guests. Well, this is unacceptable for a hotel of this level!
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June 17, 2023
A good shopping center in the city center, but only one place to eat))
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1
July 27, 2021
This is a great hotel. We rested in the room for the newlyweds. I liked everything very much. The staff is very friendly and courteous, I definitely recommend it. I will especially mention breakfast. Everything was sooooo delicious.
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1
May 14, 2024
Great hotel. We will definitely come back again!
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1
November 5, 2021
Everything is fine, except for one thing: the 2nd and 3rd floors are closed until 10.00, although the shopping center is open from 9.00, I take my daughter to classes next to 9.00 and would like to wait for her in the foot court area with a cup of coffee from 9.00, or at least without, but not on the 1st the floor. Please ask the administration to open at least access to the upper floors from 9.00, and not from 10.00, not only I am waiting for the opening, but also other people who are blown up at 10.00 sharp and go upstairs!
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3
May 24, 2022
We had a family vacation. Excellent service, the administrator at the reception advised on all issues. The room is clean and cozy. I want to come back again and again))
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1
September 29, 2023
The service is at the highest level, I liked everything, the spa is awesome)
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3
October 7, 2023
A new hotel. Excellent interior! Rooms with panoramic windows.
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April 17, 2024
Everything is fine, but the rain shower is not serviced
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