Bank Freedom Finance
145 reviews
May 23, 2024
I contacted you about activating the card. Attentive staff, qualified, explained and told everything, Thank you!
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May 26, 2024
User-friendly interface in the application, everything is clear. And plus, you can apply for a card / loan online, it is also very convenient
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September 20, 2024
I arrived with a problem , everything was solved in 30 minutes .
Well done guys, a good team.
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July 15, 2024
I'm finally in my new apartment, thanks to the bank for such favorable mortgage terms. And the fact that they were issued so quickly.
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May 3
Everything is fast, clear, even amazing
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January 20
A very good bank, customer-oriented.
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December 12, 2024
I quickly and easily issued a card and withdrew cash.
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December 14, 2023
I do not know what to write about the bank exactly.
But I want to say about terminals, they don't have them.
To make a payment, you need to go around the whole city
Only two branches of the bank may not have been developed yet.
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September 5, 2024
The service is terrible!A manager named Ainur (table 19) does not know the answers to basic questions, answers very rudely and is dissatisfied.
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December 28, 2024
Excellent bank and excellent support service
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November 24, 2022
Beware of Freedom Finance Kazakhstan Bank. This is not just a bad service, it is a threat to be left without your money.
For three weeks I have been unable to withdraw or withdraw money to another bank. Foolishly, he brought in a decent amount of money. I'm trying to withdraw money from an ATM - an error, an incorrect PIN code. We have been dealing with the support service for a week, everything is fine on their side, but three ATMs of different banks do not accept a PIN code. Now the card is blocked, the support service is removing the lock, but the card is not unblocked. Transfers to another bank are even worse. The issue has not been resolved for three weeks, the support service claims that it is only necessary to make small corrections to my personal data, but no one can make them. I've been calling every day for the last week, every time I hear "call me back in a couple of hours, the problem is about to be solved" and nothing changes. It is impossible to get to the management, and the support service only promises that the problem will be solved and you need to wait. Avoid this bank. I read the reviews before I became their client, but I thought about it. that reviews are written by people dissatisfied with life and it can't be that bad. But it can.
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8
September 18, 2023
09/18/2013 when opening the card, the website wrote to contact the bank's office. I came to the head office, Astana, where they can not register non-residents in the RC in the program, only online. Online, of course, does not work. I have 5 fellow citizens with me, they also received refusals. This is politics. And the bank seems to be normal)
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October 31, 2022
I opened an account 2 weeks ago and received the cards through a courier
I transferred a decent amount in euros from a Russian bank, the electronic payment was credited only on the third day
I tried to send some of the money to another account in a European bank
It was not possible to send money through an online bank or a mobile application.
I tried to reach the technical support service by phone on the website, the calls do not go through! I called other phones several times, including those listed on the bank card. Every time I managed to get through, a very nice young lady answered,
who could not explain anything and transferred the call to a specialist who did not answer. The last time I waited for a specialist's response for more than 30 minutes, as a result, the call was reset When trying to change passwords to access the online bank, the account was blocked.
Card payments are not processed.
I have been writing about the problem in the chat for several days now, but no one is responding
Messages are coming from the bot:
We have received your message. And we will definitely answer you. Please wait.
Suragynyzdy kabyldadyk. Mindetti turde zhauap beremiz. Kute turynyz.
-----------------------------
🔹 00 - To the top of the menu
9 9 - Chat in Aktau/End the chat
To put it mildly, I am shocked....!!!
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7
June 15, 2023
The best broker on the market. A good bank figure. I am a satisfied customer. I would like to mention Dmitry Romantsev as the best professional in his field. It works quickly and clearly
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July 19, 2024
A very convenient product is a digital mortgage. You don't need to collect a bunch of documents, and everything is processed online. I chose a very cool apartment option, on the same floor as I wanted! Thanks
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February 23
Polite and attentive staff.
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May 5
Thanks to the bank for such a convenient mortgage! I applied from my phone, but I didn't run around with the documents. A day later, there was already approval.
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March 9, 2024
If you need a non-Russian card, a super bank. A multi-currency account. There is also a related bank in the Russian Federation. Money is transferred in seconds 😉
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January 10, 2024
The best bank))) the bank is connected with the Figure, it is optimal to deposit money from abroad, the dollar-ruble exchange rate is at the proper level, the transfer by phone number is instant to Russia. Thank them for that)
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July 24, 2024
My wife found this option in a bank, a digital mortgage, we were able to quickly buy out the apartment we wanted, and we didn't even have to drag ourselves to the bank with a bunch of papers. Everything was done online.
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August 20, 2024
For those who often travel abroad, it is very profitable to open a card in Freedom, 7 currencies. I have not seen this in any other bank in Kazakhstan. Very convenient
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November 1, 2024
Fast service, convenient services
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September 8, 2024
Very friendly staff. An advanced bank.
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August 16, 2024
Convenient location, there are practically no queues, a spacious office and the staff are very helpful.
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August 29, 2023
Disgusting work! For a long time! The commission is terrible! I hope the employees have salaries of millions of rubles! Otherwise it's a scam! I can't wait for an answer. Choose another foreign bank
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August 10, 2022
Pleasantly surprised! In one day, I managed to open an account and get a card in my hands. The staff is top-notch, fast and customer-oriented. The office is large, homely, without crowding, there is even a toilet for clients.
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December 19, 2024
Polite managers
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August 11, 2024
There is a coffee machine. A small queue. There are many managers
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August 15, 2023
I paid for a month in advance, I lost the receipt, I can't prove that I paid.usually, the bill was always received in advance, now they have accrued a penalty. I do not recommend the staff is terrible
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September 23, 2024
they have the most profitable car loans, I took them a year ago, almost paid them off, this year my wife also took a car on credit, quickly, online, conveniently
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July 3, 2024
Good branch, good bank, I love Kazakhstan
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March 11
Won't pick up the phone
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June 3, 2024
Blue bucks are always available, a great place.
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December 16, 2022
The girl who carries the whole department at the reception, unfortunately I did not remember the name, a girl of small stature, thin and very stress-resistant, she deserves all 10 points
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April 18, 2023
FF Bank has introduced a horse commission for transfers in euros. For a transfer of 120 euros, the commission is 100 euros. The support service sends the wrong rates. Do you guys have a conscience?
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July 29, 2024
The manager liked the noble service. A thousand thanks.
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June 26, 2024
I have been paying my mortgage for 3 years now, and there are always problems with the terminal
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3
October 24, 2024
Excellent, quick examination, polite staff
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February 5, 2024
Beautiful building inside and out. The employees are professionals
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October 5, 2022
The workers were just too lazy to serve me. They assured me that IIN was needed to receive the transfer, that 7 days should pass after receiving the iin. In short, this is all complete nonsense, in order to receive a transfer, I don't need an iin at all, I received it without problems at another bank branch and they didn't even ask about it.
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March 2, 2023
Not a service, but a stone age! Instead of uploading a card statement with one button in your personal account, you need to request and write an application through support!
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March 9, 2023
I quickly issued a card, and a courier brought it a day later. Everything is fast and clear, thanks to the girl consultants.
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October 18, 2022
there is no support in principle.
be prepared that in a difficult situation, the answer to the question will have to wait several days - they just DON't answer, as if they don't exist
Therefore, their card may be good, but do not expect it to work
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6
March 1, 2024
Russians no longer open accounts. Accordingly, they are afraid of sanctions and pressure from outside.
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October 19, 2024
Managers and cashiers are polite
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May 26, 2022
On the plus side: excellent staff. A personal trip.
Good conditions for customers.
Of the cons: live queues (there are no electronic tickets) and they only work until 18:00.
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July 5, 2024
I issued a multi-currency card, it's called a deposit card. A convenient thing, no need to worry about the exchange.
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April 20, 2024
Good department, friendly attitude
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June 27, 2024
I took out a digital mortgage from this bank, and finally moved into my apartment. In a good aryon)
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January 18, 2023
Good service,courteous staff,individual approach to customers
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