Bank Freedom Finance
133 reviews
October 31
A good bank. Thank you for your loyal attitude to customers and efficiency.
Special thanks to Manager Akerke. A very competent specialist. Explains it easily and in an accessible way in Russian and Kazakh.
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September 13
I have issued myself a Freedom bank card for foreign payments. I have funds on my card for hotel reservations and payments abroad. All hotels charged money in advance according to the armor. One of the hotels stated that the write-off was a preliminary holding. The money will be refunded. And I have to pay the same amount by card on the spot. Which I did. In the process, he carefully and regularly monitored the state of the money in the account. For sure, the money was debited twice for 89 euros. I have noted this carefully. Further, the hotel informed that it had refunded the money on the first payment-holding, provided a certificate of refund. I forwarded this help to Freedom (if I hadn't forwarded it, the default wait would have been a month). And that's when the booing started.
Freedom bank simply marked the first payment crossed out with the signature "Rejected". BUT HE DIDN'T RETURN THE MONEY!!! Before that, I had already issued a refund for museum tickets and I know what a refund looks like. Exactly like a number written in green font with a plus sign. There's nothing like that here. No receipt to the account, or simply retroactively increasing funds by the required amount. Only 11 euros were returned in two payments, with a note that this is some kind of interest on the deposit. Although, I did not open any contribution. I was just depositing money into the card account.
Communicating with bank employees via whatsapp chat is terrible. No one is rude, everyone is polite. But every time you need to explain the situation anew, every time you need to provide your full name, IIN, code from the verification SMS. I also wrote a separate statement. And each time they answer that an inspection has been carried out, and everything is fine with the funds in the account - the amount is correct. It feels like I'm playing thimbles at the train station, and not talking to the bank. I have ordered an extract for the right dates many, many times - the extract always comes zero. Zero account balance, zero receipts, zero expenses. Although, the first, second, and third dates were full.
Bank employees, there is no point in answering here in the comments again that everything is fine and the amount is correct. Your statements are unfounded, you do not provide any evidence. You just canceled the payment, but you didn't give me my money back. Otherwise, I wouldn't be wasting my time and nerves on the long-awaited trip and after it now. It was your incompetence and shameless and brazen repeated lies that prompted me to do all this. Including writing this review.
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5
1
August 30
I'm from Russia. I arrived in Aktobe on 08/16/2024, specifically to get a card from Freedom Bank, well-known in narrow circles. First, before the trip, I dialed on gorliniya: yes-we give out to non-residents, yes-zero tenge for issuing and servicing, yes-two variations of the card-deposit and Freedom, with an IIN and a passport (foreign and Russian) and that's it (call to the number of gorliniya bank 595, 07/27/2024, 14:57, according to local time, from the number +77056259006). What in fact: I came to Kazakhstan, received an IIN in the PSC, came to the Freedom office, on Aliya Moldagulova Avenue 44, yes-we give it to non-residents, we give it for 30000tenge (who told you that it was free, go to them, I (Elvira) did not tell you that, this is Kazakhstan, guys, jokes are you kidding?!), there is only one option-a deposit card, only a mastercard, nothing is sent to Russia and no financial deliveries! But this is not the most important thing, and the main thing is that the cartomat does not work, but it will probably work after lunch, or maybe not, in short, greetings to you-Sergey Yesenin!
What's on the turtledove, what's in the office of FREEDOM Bank, a lot of people are sitting and driving a blizzard, why do we need such a bank, who needs it? I applied to Kazpi, there is a worse option, the account is only in tenge, only a Kazakh phone number and registration is needed, which I never received, because my passport was not in the program (E-CONAK, about crossing the border, they checked at the hotel where I lived), for some reason they sent me to the PSC, where I was sent to the forest. In short, I've had enough, I haven't opened an account, I haven't received a card, I think that Kazakhstan is not the country where you need to start financial instruments.
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7
September 13
A little earlier, I left a review about this bank when they asked for a commission of 94 euros for a transfer of 74 euros.
But then there were additions that it is important to tell about. After I did make this transfer, even agreeing to pay them this commission, they called me and asked me to confirm the source of the 74 euros.
They demanded to provide: an agreement with the employer, an act of receiving money, an extract on the receipt of money to the account, a receipt for transferring this money to this freedom finance, a certificate of self-employment, a receipt for paying tax on this money. Further, they reported that the documents had been accepted and sent to the parent bank for consideration. According to the money laundering protocol, they must carry out the entire check.
A couple of hours later, I received a reply that the head bank refused to transfer this amount to me. Apparently, they thought that I had laundered these gigantic money.
Just in case, I will write that we are talking about 74 euros. Not thousands, but just euros. That is, literally 7.5 thousand rubles.
Freedom Finance, you are outstanding morons.
See original · Русский
5
1
August 16
I haven't logged into the app since April, there were 2 thousand dollars in the account. I had to pay for something. I found zeros on all accounts. I contacted the bank and they say the card is closed. The answer to any question is the same: "We apologize for the inconvenience. Our specialists are working on your application. We ask you to expect feedback." It's been like this for a week. When asked if it is possible to personally come to the bank to withdraw money, the answer is: "Thank you for waiting! At the moment, the card is closed, transactions from the card are not available, please wait for a response to your request." I think I will not wait for an answer.
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11
October 24
I came from Russia to get a second Freedom card. The girls in the department are very responsive. I only had 2 days of business trip. But the manager of the Akerke branch did everything promptly and carefully! Thanks to her!
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September 20
I do not recommend it. My card was blocked almost 3 weeks ago. During this time, I called support 4 times: they don't know the reasons for the lock, when it will be unlocked too, they just throw up their hands. Considering that they do not have swift transfers in dollars at all, and the conditions for transfers in euros are such that in fact they do not exist either, it is better to find another bank.
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2
June 30
I liked the interaction with the bank in this branch. Everything was explained quickly and clearly. The long processing of the request to open a banking product caused only some inconvenience.
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1
July 19
A nightmare! Conversion from 100,000₽ 8000₽. They steal a lot and pretend that everything is fine. There is only one answer. Make an extract, and there are only those amounts that they need. I lost a lot of money abroad
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4
August 16
A good bank for certain tasks. Since May 15, 2024, it is impossible to make dollar payments (according to information from the bank). The request for a multi-currency account has not been fulfilled, contrary to promises.
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1
2
March 4
Once again, I am faced with the incompetence of the work of employees and the bank. Constant failures in work, unjustified write-off of funds without explanation. There is an eternal problem with transfers both on the territory of the Republic of Kazakhstan and abroad. The so-called "improved application" always gives an error that, as part of security, the transaction is rejected by the bank. Employees will figure out and figure out the reason for the incorrect operation of the bank for several days - but there will be no result!
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8
November 16
Very polite staff, explain everything well, the office is clean and cozy
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June 28
As previously written, Russians are not liked here, everyone is denied the opportunity to open an account, and it would be fine to do it from the threshold - you suffer with a questionnaire for 20 minutes, and then you get refused.
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2
1
November 18, 2023
We went specifically to this bank, because we had heard about the tolerance of the bank and good conditions when opening an account.. And
I saw the intimidated, unintelligible staff answering questions, who tried their best not to blurt out too much. They refused to open an account for us (the staff said that all Russians are denied 💁♀️), of course, no one will explain the reasons, but for what ... Putin then flew there literally the day before? Of course, we opened an account in another bank, and the bank card was successfully made, more democratic, less respectable, but actively working, and we are quite satisfied. Six months ago, they say there were queues at Freedom Finance, and now even managers are sleeping there on the move. I don't understand- the bank doesn't need money? From what fright did they change the policy of loyalty to the Russians,!? As my grandmother used to say: "Let the money they earned from us go to their medicines." May they rest in peace
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11
6
June 19
Polite, responsive specialists. A good girl at the checkout, will tell you, will help
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November 2
Attentive attitude and friendly staff. There are no queues and a pleasant atmosphere.
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January 9
They do not open accounts for non-residents, although both on the website and on a personal visit and support say everything is OK, we open it)) come to the office, they give you a qr code scan before filling out the application online, fill it out, then go through an online check (internal), and at this stage they say, unfortunately, according to the results of the internal check, we will not be able to continue)) funny) I have been a client of Freedom since the time when it first opened as nettrader, then tradernet, and then Freedom)) I'm talking about the Russian Federation)) they accept an application only by invitation from a wealthy client)
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5
June 27
Ouch... the managers who meet the guests deceive that it is impossible to make a plastic card.
I went to the senior manager, and everything was done!!!
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March 17
This is the only bank that disappointed me. They didn't really want to talk to us and explain anything. We came there twice and both times there was the same attitude, I didn't like it at all. It is better to make a map in Moscow, you are not welcome here at all
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5
March 21
I got a mortgage here. The first one. I was preparing for difficulties with documents, despite the fact that I knew it should be quite easy to get into freedom bank. Thank you for doing that. I recommend it to those who are still looking closely.
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1
March 22
If you are a citizen of the Russian Federation / non-resident, you are 98-99% likely not to open an account here and not make a card.
So don't waste your time and go straight to Jusan or Bereke, there are more favorable conditions and fast/convenient service.
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5
1
September 18, 2023
Ужасный банк, сервис 0 чтобы сократить срок кредита в 21 веке необходимо придти в их отделение простоять очередь на втором этаже, которое совсем не двигаться (2 раза приходил оба раза не попал, написать собственно ручно заявление, простоять очередь в кассе что бы оплатить пошлину за услугу банка в размере 10000 тг. Не понятно для чего? ни один банк за эти услуги не просит вознаграждение!
И поставили в окошко взрослого мужика который очень медленннннно работает, наверное специально чтобы поменьше людей пользовались этой услугой!!!
3
June 7, 2023
Персонал вежливый, всё чётко объясняет. Правда, в итоге карту открывать я не стал, так как у меня уже была карта киргизского банка, и дополнительно платить за аналогичную карту казахстанского банка не было необходимости (18000 рублей за именную карту - это дороговато, за неименную - 5000). Я открывал именную Visa Gold в Киргизии за сутки за 2000 руб. Но если кому-то надо, то почему бы и нет.
December 23, 2022
Карту оформляют очень быстро в отделении по qr коду со смартфона, тп работает отлично(карта не привязывалась в samsung pay, решили за 5 минут). Карту доставили до отеля куда я её заказывал пока я ехал на такси, я даже в номер поднятся не успел, мне её вручили под роспись. Вижу много негативных отзывов, но моё впечатление, банк супер - очень современный. Смущает только рейтинг от S&P, но вроде банку поменяли прогноз с негативного, это плюс. Оформлял карту 19 декабря 22г. Оформление мультивалютной карты 15 тыс тенге для нерезидентов. На карту можно переводить средства в рублях/теньге/долларах/евро они будут приходить на один из 4 счетов которые открывают с картой(это огромный плюс если ваш банк может отправлять рубли в Казахстан без комиссии).
2
2
February 22
It is not worth wasting your time if you do not live in the Republic of Kazakhstan permanently. In our parish, the Internet went missing in the department or something similar. The staff just stood there and watched us fill out the applications on our own through their website.
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1
March 5
The customer service is at the level: that is why I will come to this bank, specifically to this branch again, when necessary. All communication is polite, thorough, and to the point.
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2
March 11
A very good bank with good service. We were driven a little bit from Priority to the Premiere. But this is the mistake of managers with Priority. I had to get a little nervous.
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1
April 11
It is important for me that many currencies are available on one card, it is possible in this bank on a deposit card)) I'm happy with what I took here
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1
November 2
Pleasant staff, the bank met the conditions, parking is only a problem
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March 9
The bank is decent. I made an Invest card and opened a brokerage account. In fact, these processes take place in the bank automatically and in parallel. It is convenient for those who trade or want to start.
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2
March 8
I opened a Deposit card in the bank. It attracted both interest and the fact that you can open a deposit in different currencies. If you do not choose, for example, yuan, then in general you can do without going to the office.
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1
February 21
I've been using Freedom's multicurrency for a couple of months. It is convenient that you do not need to keep money in several accounts in different currencies. All on one. The rate of withdrawal is favorable.
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2
March 11
I like it when the money is in different baskets. That's why I made a deposit card here. it seems to be in seven currencies, there is a percentage on the account balance.
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1
April 8
It's convenient, of course, that everything can be done online without any trips to the bank. You don't have to go anywhere, you don't worry
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1
October 28
One of the few alternatives for citizens of our country to pay with a card abroad. Hopefully, incoming dollar-denominated SWIFTs will start accepting again soon.
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June 23, 2023
Очередей нет, персонал вежливый, всё рассказали, помогли зарегаться в приложении, оформили неименную карту нерезу всего за день. Офис современный и чистый.
1
September 16, 2023
Заполняли длиннющюю анкету, чтобы оформить карту, предоставили кучу личных данных, по итогу сайт выдал заявление, что нам карта не одобрена. За 3 секунды без объяснений причин. Не рекомендую этот банк, если вы экспат. Потратите время и нервы, не получив объясний отказа.
1
September 10, 2023
Банк как банк,но есди ты гражданин России,то карту тебе не оформят,т.к. она оформляется онлайн,и результат оформления один и тот же...вы не прошли внутреннею проверку банка... на мой азгляд честнее соазу сказать гражданину России карту не оформляем,и все...горите в аду...аминь
3
1
November 28, 2022
Из плюсов- выпускает карты, но как оказалось ,это большой минус.
Поверьте, эта карта вам не нужна, как бы красиво ее не рекламировали. Я повелся. Суть в том, что банк НЕ ИМЕЕТ СЛУЖБЫ ПОДДЕРЖКИ ! Те ,кто отвечают по телефону и чату НЕ РЕШАЮТ НИЧЕГО , просто зачитывают вам ответы по скрипту и просят оценить работу. Если будут проблемы, это будут ваши проблемы, банк самоустранится.
Что может быть проще, снять деньги в банкомате? 1 раза снял, на второй банкомат отказал, но деньги списались. Через 2 недели боев вернули, но как оказалось, просто повезло-был системный сбой и я оказался не один такой.
Потом решил отправить перевод в другой банк внутри Казахстана. Деньги списались, статус поменялся на "в обработке" и висит так уже пару недель. Поддержка исправно по звонку передает заявку специалисту, или сразу трем специалистам, или отправляют с повышенным приоритетом-короче у кого какая фантазия сработает, ту и озвучат. Угадайте, сколько ответов на обращение по горячей линии и через whatsaap я получил? Правильно, ноль. Полный игнор. Пытался выбить из них RRN перевода, они не знают ,что это и отправляют опять заявку специалисту.
Да,если кто не в теме и у вас мультивалютная карта- недавно банк поменял всем тип карт с дебетовых на депозитные и добавил в карту еще 4 дублирующих счета и теперь у вас их 8,правда эти 4 нигде не видны, но отчитываться в налоговой об их открытии вам придется, как и подачу деклараций по 8 счетам-они теперь депозитные!
Выбор за вами.
19
2
December 3, 2023
A very convenient bank that helps Russians feel like decent people abroad. I use his card and thank you. I recommend.
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2
4
March 16, 2023
Из плюсов - только мультивалютные карты. Из минусов- невозможность дистанционно отправлять платежи- формально платёж уходит, но через сутки появляется в приложении отказ без объяснения причин. Отправка платежей через приложение только в первой половине дня Платежи в евро невозможны в принципе. При отправке через отделение запаситесь 1,5-2 часами времени и кучей терпения, чтобы не сорваться на откровенную тупость сотрудников. Поддержка только через чат. Драконовское изменение тарифов. Ничего хорошего.
3
October 5, 2023
A bank employee cannot really explain what papers are needed to open an account. We have to clarify more than once. This is a huge minus. Wishes to the management to conduct trainings with employees of this department
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February 23
A good bank. We came to pick up the card. The girl at the entrance pointed to the right window. In the window, too, everything is fast and without unnecessary movements)))
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September 4, 2023
4 дня потратил на этот банк, то какой-то сбой ПО, то какие-то внутренние проверки - причем никто не может ничем помочь, ни в чате, ни в офисе, в итоге отказ в открытии счета без объяснения причин, не тратьте время, проще сразу в Жусан
March 14
I have issued a deposit card here. I was attracted by the fact that I can make interest-free transfers in Kazakhstan. That's what I needed.
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1
November 9
Understanding and qualified staff
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May 29, 2023
Пренебрежительное отношение к нерезидентам: простую карту не делают, предлагают elite card с дорогим обслуживанием, тратят мое время на ожидание. Менеджер ведет себя надменно. В итоге кормят обещаниями, что карту можно будет сделать до 10 рабочих дней, а по итоге ждите и ждите.
3
April 19, 2023
Одно название - банк. Красивая вывеска и на этом всё. Начиная от выпуска карты и до постобслуживания операции хромают. Безразличное отношение в отделениях, сумасшедшие условия обслуживания, которые меняются под «наплыв» клиентов.
Вывожу все деньги и перехожу в другой банк.
4
July 15, 2023
Персонал тик себе, не знают что ответить по вопросам по приложению их же банка, воды питьевой нет, четыре дня подряд ходили и четыре дня им везли воду, как не спросишь заказали должны привезти
1
November 26
A great opportunity to get a card for the Russian Federation
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