Bank Freedom Finance
153 reviews
October 31, 2024
A good bank. Thank you for your loyal attitude to customers and efficiency.
Special thanks to Manager Akerke. A very competent specialist. Explains it easily and in an accessible way in Russian and Kazakh.
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March 14
A good department. The team works clearly and efficiently.They try to help as much as possible and do their job quickly. Special thanks to Kanagat Akerke, a very qualified and customer-oriented manager!
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1
February 27
It's safer to keep money under your pillow than in this bank.
1. The information on refunds is not at all obvious. Stores and services have refunded money to me several times, but it is displayed on my account every other time.
2. They do not accept an application for challenging transactions. That is, they say they have accepted it, but if you clarify the status after a while, they ask you to send a new one with a new date. After several such iterations, they simply sent a reply stating that, according to the agreement, "I did not provide a complete list of documents" (which was never announced to me) and therefore the solution to the situation was "to close the disputed situation without further investigation, and the Cardholder undertakes not to dispute it in the future."
Isn't it convenient?
I have a decent amount in my account, as soon as I can transfer it to an account in another bank, I will close the card, I really regret that I chose Freedom Finance one day.
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1
December 31, 2024
Disgusting bank and remote customer service. I issued the card after changing my full name and clarified 3 times in the chat what needed to be done to get the working card and it was linked to the current account, which I received in the end, only the phrase issue, asked again, said nothing, then clarified again with the courier, nothing. As a result, I transferred the money to the card, they didn't link the account, they accused me that I hadn't done anything and had to come to Astana in person, while explaining that I asked about changing my full name and you didn't answer me. They have one answer, go to the bank branch and it doesn't matter at all that you are from another country and issued the card remotely, they answer with one answer and do not solve anything, the attitude is disgusting, the money is not returned from the card, they say we will not activate the card until you arrive at the bank, well, your money will burn so it will burn. If it were possible to put 0 for service, service and attitude to the customer, I would do it.
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February 4
The department is not bad, but not everything is so clear!
The normal middle section. Convenient to get to, average in queues. The girls at the entrance, and the guard (where to go without him!), will always tell you something.
If there is a difficult issue (as I had) that cannot be resolved from the app or by phone, they can send it to another department.
It is not entirely clear why employees cannot resolve issues from their workplace, but write to some kind of SOS chat, send them to other departments, and so on.
In general, I would like employees to have more rights and that the department could resolve issues on the spot. A man came, here's a passport, so he can do everything on the spot in 1 time. This is how banks operate all over the world.
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1
October 24, 2024
I came from Russia to get a second Freedom card. The girls in the department are very responsive. I only had 2 days of business trip. But the manager of the Akerke branch did everything promptly and carefully! Thanks to her!
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2
April 1
I closed the loan at Freedom and I want to point out that I talked to the manager a couple of years ago when I was applying for it. The bank is clearly moving forward: loan processing has become much faster, many processes have been transferred to an online format - this is great! Everything used to take much longer. My impressions were positive. If I need a loan again, I will definitely contact them. I recommend it!
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April 15
I arrived in Kazakhstan in the morning. They quickly opened the map. I flew to Moscow Time in the evening. The staff were friendly, answered all questions, explained how to replenish, how to use the application, etc. Thank you.
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February 26
I do not recommend contacting this bank, especially if you are a non-resident of Kazakhstan. They just debited money from the account for no reason. They wrote - see the rates. There is simply no tariff with this amount. Pure fraud. They offered to issue their supposedly free card remotely, and then they just started charging it for registration. Trash.
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March 23
I opened a Piggy Bank deposit so that I wouldn't have to keep money under my pillow and at least the money would grow a little. The most profitable option, in my opinion: at the same time, the interest is dripping, and if you suddenly need a large amount, you can always withdraw it. A good way to offset inflation or save money for a rainy day.
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September 13, 2024
I have issued myself a Freedom bank card for foreign payments. I have funds on my card for hotel reservations and payments abroad. All hotels charged money in advance according to the armor. One of the hotels stated that the write-off was a preliminary holding. The money will be refunded. And I have to pay the same amount by card on the spot. Which I did. In the process, he carefully and regularly monitored the state of the money in the account. For sure, the money was debited twice for 89 euros. I have noted this carefully. Further, the hotel informed that it had refunded the money on the first payment-holding, provided a certificate of refund. I forwarded this help to Freedom (if I hadn't forwarded it, the default wait would have been a month). And that's when the booing started.
Freedom bank simply marked the first payment crossed out with the signature "Rejected". BUT HE DIDN'T RETURN THE MONEY!!! Before that, I had already issued a refund for museum tickets and I know what a refund looks like. Exactly like a number written in green font with a plus sign. There's nothing like that here. No receipt to the account, or simply retroactively increasing funds by the required amount. Only 11 euros were returned in two payments, with a note that this is some kind of interest on the deposit. Although, I did not open any contribution. I was just depositing money into the card account.
Communicating with bank employees via whatsapp chat is terrible. No one is rude, everyone is polite. But every time you need to explain the situation anew, every time you need to provide your full name, IIN, code from the verification SMS. I also wrote a separate statement. And each time they answer that an inspection has been carried out, and everything is fine with the funds in the account - the amount is correct. It feels like I'm playing thimbles at the train station, and not talking to the bank. I have ordered an extract for the right dates many, many times - the extract always comes zero. Zero account balance, zero receipts, zero expenses. Although, the first, second, and third dates were full.
Bank employees, there is no point in answering here in the comments again that everything is fine and the amount is correct. Your statements are unfounded, you do not provide any evidence. You just canceled the payment, but you didn't give me my money back. Otherwise, I wouldn't be wasting my time and nerves on the long-awaited trip and after it now. It was your incompetence and shameless and brazen repeated lies that prompted me to do all this. Including writing this review.
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1
January 22
I DON'T RECOMMEND IT!! The most INCOMPLETE branch of Freedom Finance Bank. They do not understand and do not know their products and workflow.
They don't want to work at all, they sit like sleepy flies. People wait for half an hour.
I didn't need any help yesterday. It's already necessary today.
In general, I do not recommend it.
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1
September 13, 2024
A little earlier, I left a review about this bank when they asked for a commission of 94 euros for a transfer of 74 euros.
But then there were additions that it is important to tell about. After I did make this transfer, even agreeing to pay them this commission, they called me and asked me to confirm the source of the 74 euros.
They demanded to provide: an agreement with the employer, an act of receiving money, an extract on the receipt of money to the account, a receipt for transferring this money to this freedom finance, a certificate of self-employment, a receipt for paying tax on this money. Further, they reported that the documents had been accepted and sent to the parent bank for consideration. According to the money laundering protocol, they must carry out the entire check.
A couple of hours later, I received a reply that the head bank refused to transfer this amount to me. Apparently, they thought that I had laundered these gigantic money.
Just in case, I will write that we are talking about 74 euros. Not thousands, but just euros. That is, literally 7.5 thousand rubles.
Freedom Finance, you are outstanding morons.
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1
August 30, 2024
I'm from Russia. I arrived in Aktobe on 08/16/2024, specifically to get a card from Freedom Bank, well-known in narrow circles. First, before the trip, I dialed on gorliniya: yes-we give out to non-residents, yes-zero tenge for issuing and servicing, yes-two variations of the card-deposit and Freedom, with an IIN and a passport (foreign and Russian) and that's it (call to the number of gorliniya bank 595, 07/27/2024, 14:57, according to local time, from the number +77056259006). What in fact: I came to Kazakhstan, received an IIN in the PSC, came to the Freedom office, on Aliya Moldagulova Avenue 44, yes-we give it to non-residents, we give it for 30000tenge (who told you that it was free, go to them, I (Elvira) did not tell you that, this is Kazakhstan, guys, jokes are you kidding?!), there is only one option-a deposit card, only a mastercard, nothing is sent to Russia and no financial deliveries! But this is not the most important thing, and the main thing is that the cartomat does not work, but it will probably work after lunch, or maybe not, in short, greetings to you-Sergey Yesenin!
What's on the turtledove, what's in the office of FREEDOM Bank, a lot of people are sitting and driving a blizzard, why do we need such a bank, who needs it? I applied to Kazpi, there is a worse option, the account is only in tenge, only a Kazakh phone number and registration is needed, which I never received, because my passport was not in the program (E-CONAK, about crossing the border, they checked at the hotel where I lived), for some reason they sent me to the PSC, where I was sent to the forest. In short, I've had enough, I haven't opened an account, I haven't received a card, I think that Kazakhstan is not the country where you need to start financial instruments.
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12
April 4
Why make a card for children, money for evaluation, and at the same time they can't spend it on you?!?! You can't buy a treat, or anything useful for school, the section, or even excuses!!! It's not a necessary option, and you can't see the bank like that!!!!
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August 16, 2024
I haven't logged into the app since April, there were 2 thousand dollars in the account. I had to pay for something. I found zeros on all accounts. I contacted the bank and they say the card is closed. The answer to any question is the same: "We apologize for the inconvenience. Our specialists are working on your application. We ask you to expect feedback." It's been like this for a week. When asked if it is possible to personally come to the bank to withdraw money, the answer is: "Thank you for waiting! At the moment, the card is closed, transactions from the card are not available, please wait for a response to your request." I think I will not wait for an answer.
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15
November 16, 2024
Very polite staff, explain everything well, the office is clean and cozy
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March 21
A good bank. A good department. Polite and competent staff.
Thanks guys!)
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March 22
I opened a map here in 2022. I still use it. He works abroad, there are no problems. I've linked it to my phone and I'm paying for Apple Pay where the mir card doesn't work.
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November 2, 2024
Attentive attitude and friendly staff. There are no queues and a pleasant atmosphere.
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September 20, 2024
I do not recommend it. My card was blocked almost 3 weeks ago. During this time, I called support 4 times: they don't know the reasons for the lock, when it will be unlocked too, they just throw up their hands. Considering that they do not have swift transfers in dollars at all, and the conditions for transfers in euros are such that in fact they do not exist either, it is better to find another bank.
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4
December 22, 2024
Excellent service! Professional staff! Thank you Asel!
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1
March 4, 2024
Once again, I am faced with the incompetence of the work of employees and the bank. Constant failures in work, unjustified write-off of funds without explanation. There is an eternal problem with transfers both on the territory of the Republic of Kazakhstan and abroad. The so-called "improved application" always gives an error that, as part of security, the transaction is rejected by the bank. Employees will figure out and figure out the reason for the incorrect operation of the bank for several days - but there will be no result!
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10
November 18, 2023
We went specifically to this bank, because we had heard about the tolerance of the bank and good conditions when opening an account.. And
I saw the intimidated, unintelligible staff answering questions, who tried their best not to blurt out too much. They refused to open an account for us (the staff said that all Russians are denied 💁♀️), of course, no one will explain the reasons, but for what ... Putin then flew there literally the day before? Of course, we opened an account in another bank, and the bank card was successfully made, more democratic, less respectable, but actively working, and we are quite satisfied. Six months ago, they say there were queues at Freedom Finance, and now even managers are sleeping there on the move. I don't understand- the bank doesn't need money? From what fright did they change the policy of loyalty to the Russians,!? As my grandmother used to say: "Let the money they earned from us go to their medicines." May they rest in peace
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6
January 9, 2024
They do not open accounts for non-residents, although both on the website and on a personal visit and support say everything is OK, we open it)) come to the office, they give you a qr code scan before filling out the application online, fill it out, then go through an online check (internal), and at this stage they say, unfortunately, according to the results of the internal check, we will not be able to continue)) funny) I have been a client of Freedom since the time when it first opened as nettrader, then tradernet, and then Freedom)) I'm talking about the Russian Federation)) they accept an application only by invitation from a wealthy client)
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5
June 30, 2024
I liked the interaction with the bank in this branch. Everything was explained quickly and clearly. The long processing of the request to open a banking product caused only some inconvenience.
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1
August 16, 2024
A good bank for certain tasks. Since May 15, 2024, it is impossible to make dollar payments (according to information from the bank). The request for a multi-currency account has not been fulfilled, contrary to promises.
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2
July 19, 2024
A nightmare! Conversion from 100,000₽ 8000₽. They steal a lot and pretend that everything is fine. There is only one answer. Make an extract, and there are only those amounts that they need. I lost a lot of money abroad
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5
November 2, 2024
Pleasant staff, the bank met the conditions, parking is only a problem
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March 17, 2024
This is the only bank that disappointed me. They didn't really want to talk to us and explain anything. We came there twice and both times there was the same attitude, I didn't like it at all. It is better to make a map in Moscow, you are not welcome here at all
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5
1
October 28, 2024
One of the few alternatives for citizens of our country to pay with a card abroad. Hopefully, incoming dollar-denominated SWIFTs will start accepting again soon.
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March 21, 2024
I got a mortgage here. The first one. I was preparing for difficulties with documents, despite the fact that I knew it should be quite easy to get into freedom bank. Thank you for doing that. I recommend it to those who are still looking closely.
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2
June 7, 2023
The staff is polite, explains everything clearly. However, in the end, I did not open the card, since I already had a Kyrgyz bank card, and there was no need to pay extra for a similar card from a Kazakh bank (18,000 rubles for a nominal card is expensive, 5,000 for an unnamed one). I opened a registered Visa Gold in Kyrgyzstan per day for 2000 rubles. But if someone needs it, then why not.
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December 23, 2022
The card is issued very quickly at the branch using a QR code from a smartphone, the TP works perfectly (the card was not linked to samsung pay, it was decided in 5 minutes). The card was delivered to the hotel where I ordered it while I was driving by taxi, I didn't even have time to go to the room, they handed it to me under a painting. I see a lot of negative reviews, but my impression is that the bank is super - very modern. Only the rating from S&P is confusing, but it seems that the bank has changed its outlook from negative, this is a plus. I issued the card on December 19, 22. Registration of a multi-currency card of 15 thousand tenge for non-residents. You can transfer funds to the card in rubles / tenge / dollars / euros, they will come to one of the 4 accounts that are opened with the card (this is a huge plus if your bank can send rubles to Kazakhstan without commission).
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September 18, 2023
Terrible bank, service 0 in order to shorten the loan term in the 21st century, it is necessary to come to their branch to stand in line on the second floor, which does not move at all (2 times I came both times I did not get there, write a statement manually, queue at the cash desk to pay the fee for the bank's service in the amount of 10,000 tenge. It is not clear for what? no bank asks for a reward for these services!
And they put an adult man in the window who works very slowly, probably specifically so that fewer people use this service!!!
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3
March 22, 2024
If you are a citizen of the Russian Federation / non-resident, you are 98-99% likely not to open an account here and not make a card.
So don't waste your time and go straight to Jusan or Bereke, there are more favorable conditions and fast/convenient service.
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1
June 28, 2024
As previously written, Russians are not liked here, everyone is denied the opportunity to open an account, and it would be fine to do it from the threshold - you suffer with a questionnaire for 20 minutes, and then you get refused.
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February 22, 2024
It is not worth wasting your time if you do not live in the Republic of Kazakhstan permanently. In our parish, the Internet went missing in the department or something similar. The staff just stood there and watched us fill out the applications on our own through their website.
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1
January 30
24.01. Funds were illegally debited from my bank card in favor of third parties unknown to me.
No one responds to messages and written statements in the chat or by e-mail.
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June 19, 2024
Polite, responsive specialists. A good girl at the checkout, will tell you, will help
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March 5, 2024
The customer service is at the level: that is why I will come to this bank, specifically to this branch again, when necessary. All communication is polite, thorough, and to the point.
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3
June 27, 2024
Ouch... the managers who meet the guests deceive that it is impossible to make a plastic card.
I went to the senior manager, and everything was done!!!
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March 11, 2024
A very good bank with good service. We were driven a little bit from Priority to the Premiere. But this is the mistake of managers with Priority. I had to get a little nervous.
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1
April 11, 2024
It is important for me that many currencies are available on one card, it is possible in this bank on a deposit card)) I'm happy with what I took here
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2
April 9
I've heard that the bank has high interest rates on loans, but they approve them quickly.I didn't take it myself, but I want to issue their card.I was pleased with the pleasant cashback on my friend's card
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March 9, 2024
The bank is decent. I made an Invest card and opened a brokerage account. In fact, these processes take place in the bank automatically and in parallel. It is convenient for those who trade or want to start.
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3
March 8, 2024
I opened a Deposit card in the bank. It attracted both interest and the fact that you can open a deposit in different currencies. If you do not choose, for example, yuan, then in general you can do without going to the office.
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2
November 9, 2024
Understanding and qualified staff
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1
February 21, 2024
I've been using Freedom's multicurrency for a couple of months. It is convenient that you do not need to keep money in several accounts in different currencies. All on one. The rate of withdrawal is favorable.
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3
June 23, 2023
There are no queues, the staff is polite, they told me everything, helped me register in the application, issued an anonymous card to a non-resident in just a day. The office is modern and clean.
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