A beautiful lobby, an awesome restaurant that turns around, and you get like on a tour of Astana🤩 the rooms are mediocre, the bed is rather solid - but I suppose some people may even like it. There is a European label , there is a Chinese one - take what you want 🤩
The hotel barely pulls three stars. The shower shelves are covered with rust. A toilet without a bidet and even without a hygienic shower. The light switches work every other time. The light-off keys seem to be breathing incense and are about to fall out. The logic of the operation of the light switches in the room - for three days of living remained not understood. I had to switch everything three times to turn on the light above the bed. Sockets! Almost everything is Chinese standard and Euro sockets in the room is only one and not in the most convenient place. Hygiene products - the sensations are very cheap, the smell is specific, like from cheap household soap.
The breakfasts are hearty, a good selection of dishes for breakfast.
The staff is inconspicuous, pleasant, room cleaning is done well, they try to shine in front of the guests at a minimum.
One of the hotels I like
It's nice to come and visit here
Everything is adequate and appreciated
The main thing is for you to continue to stay in a great mood and in general
It's not a bad place, but the beds are very peculiar. The breakfast restaurant is excellent and the hookah bar is on the top floor +. And also the views from above are generally fire
Nice hotel. The room was large and comfortable. I liked the breakfasts. No frills, but not bad at all. But the restaurant is so-so. There is not a single dish that I would like. Everything is very mediocre.
I went to a reception in honor of the celebration of Chinese NG in early February. The kitchen is very tasty. In general, the atmosphere of communist China has been conveyed. I haven't been in the rooms, but I've seen the photos. I think everything is outdated a lot of time has passed since the opening day
One of the advantages is the location.
There were much more disadvantages.
1. The hotel needs renovation. The furniture, the floor, the beds are tired and tired.
2. The cafe upstairs is focused exclusively on visitors from Beijing. So take a room with breakfast - get ready to eat asparagus, beans, and all sorts of herbs with sauce.
3. In our room, something was constantly knocking on the ceiling.
4. The spa center in the hotel is just a swimming pool with separate saunas in the men's and women's locker rooms. The quality of the finish also leaves much to be desired.
Nice hotel. A cool restaurant on the penultimate floor. The truth is spinning, it makes you feel sick. Prices are above the city average. Dinner will cost about 30,000 for two, without drinks.
A very interesting restaurant!!! The menu and service are at the highest level!!!
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Valentina Nikonova
Level 9 Local Expert
May 13, 2024
Great hotel. Everything is in it. A gorgeous spa, a massage therapist there is simply the highest class. The restaurant is delicious. The nightclub is on the top floor. In general, I practically didn't go out for two days)) moreover, the weather was terrible, a blizzard and a strong wind.
In general, 4.5. One of the main advantages is the reaction of employees; each request is fulfilled promptly and efficiently. From the examples: we complained about the smell of cigarettes - we were immediately offered another room. Of the cons: the interior has not been updated, carpets and bed linen with stains. The overall impression is very good.
The only advantage of this restaurant is its appearance and the fact that it makes a 360-degree rotation
The food tastes bland. The waiters may turn around and not listen
The windows are dirty
For a restaurant of this level, you need to improve service and cleanliness
An old hotel in need of serious renovation. When I checked in, I had to change 3 rooms, because something didn't work in each one. From the good - the staff understands everything, tries to help, for which I thank them very much. But it's not even close to 5 stars
We ate at a Chinese restaurant on the 28th floor. The waiter guy is very polite and pleasant. The establishment surprised us with a birthday compliment, they brought a cake with a candle, it was very pleasant. We are grateful. And the cuisine is very tasty
Excellent hotel, spacious, clean, cozy room, all bathroom accessories are available. Breakfast dishes are in a good assortment. Polite, helpful staff. I didn't notice any disadvantages.
Years have passed and luxury has gone with them. The hotel is outdated, the rooms are already tired, the beds are clearly without mattresses, pillows are terrible, I really suffered from insomnia in this hotel. I had to choose another one. Despite the convenient location
It matches its stars. Minor remarks don't count. Z
On the top floor there is a revolving restaurant with excellent views of the city. The breakfast is good.
The hotel itself is beautiful, the view from the hotel to the whole city is very cool, the service also corresponds. Everything is cool except the water. The water is bad, and it smells. The restaurant upstairs with a gorgeous view of the city is a little tired, I think it's time to restore a little.
The restaurant is not tasty, the service is 0, the windows were dirty. How did you get into a restaurant from the 90s
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scorn
Level 10 Local Expert
March 8, 2024
Among the advantages - there are rooms for smokers, the rooms are warm in the cold, even hot, the rooms are large, the elevators are fast, located in the center of Astana. Of the minuses, there is a buffet for three, well, it's probably time to make cosmetic repairs on the floors.
We came to Astana to celebrate my birthday. This was reported at the reception. As a result, they didn't even clean up that day. I'm not talking about the compliment. Everything is very, very old. The air conditioning ventilation smells musty. It wasn 't cleaned at all . The bed linen is only excellent. And everything else is very tired, especially the spa complex stinks of urine in the showers.The breakfasts are not bad
Believe me, I expected much more.
There are no questions about the cleanliness of the room.
But the breakfast is very modest, it certainly does not look like 5 stars.
The view from the window also turned out to be much more modest, to the courtyard. Although, frankly, there was no spectacular view from the restaurant either.
I liked that you can visit the pool all alone. A massage at the spa also saved me after the flight.
The hotel is very tired. There is no full-fledged lobby in the reception area. Breakfast doesn't seem to be meager, but there's nothing to eat. But the bed linen is 5+, even though the bed is a little harsh.
Cold. The beds are shaky. The rooms are not very clean. For such a hotel, and how much it costs, it could be much better
Expectations were not fulfilled