The hotel is very tired. There is no full-fledged lobby in the reception area. Breakfast doesn't seem to be meager, but there's nothing to eat. But the bed linen is 5+, even though the bed is a little harsh.
Cold. The beds are shaky. The rooms are not very clean. For such a hotel, and how much it costs, it could be much better
Expectations were not fulfilled
A good karaoke restaurant. Polite staff. Convenient location. A large cozy bed. The room is clean.
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Эдуард Лукьянов
Level 10 Local Expert
September 4, 2023
Not a bad hotel, but the impression is spoiled by night discos from the courtyard of the hotel building. So pay attention to where your windows go! If you go outside, you will enjoy very loud music and sounds of unrestrained fun until 3 a.m. I had to ask for a replacement number. And by the way, they changed my number without any questions. Cleaning for three. The dust in the room lies beautifully as an ornament. Oddities with toilet paper. If there is even a little left in the roll, then you will not wait for a new one. That's what they're saving here...A nice little gym. SPA and swimming pool. The breakfasts are not bad, but there are a lot of problems all the time...sometimes they forgot to turn on the coffee machine, then they forgot to take out the toaster, then suddenly the milk for coffee was lost...The human factor. There is something to strive for in short.
Delicious breakfasts.
Nice beds.
There is dust in the room, peeling wallpaper and wardrobe doors are not bolted.
The air conditioning in our room did not work on the plus side.
The hotel itself and the location are on a solid 4. But the discussion. Especially in the restaurant on the 23rd floor - the horror is terrible. The work of the reception also leaves much to be desired. In general, the hotel does not meet the stated star rating
A good life hack, if you came to see Bayterek, and there's a queue, feel free to go to the restaurant
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Бася Котов
Level 5 Local Expert
January 31, 2024
A disgusting impression, the check was not issued, the court case, the waiters communicate through a stump deck, initially it was not said that a minimum of 15,000 was needed for the order, in general, a complete violation of the laws of the Republic of Kazakhstan, and of course the fee for it is unclear what kind of service 10 percent was included in the price, if it would be possible to put 0, would put 0
The coronavirus has hit the service part of the hotel hard, the spa and pool were opened in September and are still not working. The rooms require cosmetics, generally not bad.
The old room stock. I wanted to put a three, but it wouldn't be fair, because the view from the restaurant on the 25th floor is very cool. Therefore, I added a star
The food is not delicious but the place is beautiful
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Оксана О
Level 10 Local Expert
January 28, 2023
The hotel has clearly seen better days. We stayed here 10 years ago and were satisfied. Now, peeling columns and uncleaned steps meet at the entrance. The staff (not all of them, of course), is explained by gestures and sounds like "uh-oh", OK, if you don't want to speak Russian, let's speak English, but not by gestures. The breakfast is disgusting, dried sausages and nuggets, instant coffee, tea bags. The pastries are tasteless, the staff periodically just dumps, there is no one. In general, it's just such 3 stars, and it's right upfront. Never again!!!!!!
Unreasonably expensive prices. The food is so-so. Medium. The service is good) the guys pull out on themselves! + view of Astana at night. But you definitely don't need to go here for food. For the view!