That branch is closed during business hours. Then you need to wait 30+ minutes while a single person is being serviced.
Fortunately, at least there is a sofa where you can comfortably sit and wait.
Excellent department! A polite, competent and tactful bank employee. All operations can be done on site. It is very convenient that access to the ATM is open 24/7, and if you urgently need money in the evening or at night, you can come and withdraw it without any problems, both in Belarusian rubles and dollars.
And what they write was closed: the employee has a traveling nature, and now an ad is hanging all the time if he is on the road with his phone number, which you can call in case of emergency. And why would a person sit if there are no people, and his power is needed in another department?
Personally, I like everything. I opened an account, made a card, I plan to open a deposit for a child with a bunch of buns. In any case, it's better than the BB branch in the high-rise on Wright
Throughout the entire period of the department's operation, it often did not work as indicated in the operating mode.
On November 10, I replenished my card through the terminal, the terminal issued a check and I did not pay attention to what kind of check
It turned out that the terminal decided not to safely transfer funds according to the specified details, but stupidly "eat", and besides, 5 rubles mysteriously disappeared
This is not my first time with this terminal, so I knew what to do.
But no matter how I did not come, there is always no one, although according to the schedule there should be a specialist
As a result, I have never come across an employee in a week
The apogee was a dialogue with a representative of the contact center, who asked me 10 times if I was sure that there was no one there and how this could be. After 7 minutes of meaningless dialogue, including 4 minutes of waiting on the line without the opportunity to request a callback, she said she would clarify the information and asked to WAIT ON THE LINE
I asked you to call me back.
After calling back, they told me in a calm tone that everything was normal and that I still didn't like that the branch was closed on the 16th (the day of the call)!
No apologies, no explanations why then I couldn't get to a specialist since November 11, no offers to help — NO WHAT
I asked where I should go, and the answer was "to any branch of the bank"
Not at any time soon, no tact, no customer orientation, this is a collective farm, not a bank
I have to look for the bank branch closest to me myself, Spend my time to get to it To pick up my money, which the bank mistakenly took for itself and does not even apologize
Pure shock and awesome
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Show business's response
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Ольга Чуксина
Level 2 Local Expert
January 23
Disgusting. No one is present during business hours, an ATM offering operations without a card does not work without a card, and currency exchange is not possible. Why do we need such a department at all?
The same problem as they write below, we came on Friday at 13-35 during working hours to pick up the finished card. The department is closed, there is still half an hour before lunch, indicated in the schedule.
The branch is closed and does not work an hour before the end of the working day indicated on the work schedule, no one answers the phones for communication. I came on two different days and both times the situation was the same.
It's just closed during the working day. According to the schedule, the doors should work. I arrived before 17.00, but everything was already tightly closed. Service.