Huge queues, slow staff. Instead of serving other clients, they really like to communicate with pensioners on the topic of housing and communal services, etc.
In general, the department is good, the problem is not in the people who serve, but in the Belarusbank system itself. Everything only gets more complicated, instead of improving the technique, it no longer pulls new programs.
We express our deep gratitude to the consultant of Belarusbank (branch No. 510/307) Drozdova V.M. for the qualified customer service and high service culture. Sincerely, Lebedevs. 12.03.2019
There is an information kiosk near the entrance to it, the bill acceptor does not work all the time
See original
3
А
Артём Александров
Level 4 Local Expert
January 24, 2022
Waiting in line for an infinitely long time. When the queue number approached, my number disappeared from the scoreboard and did not appear during a long wait!
See original
3
1
Мария Белавинец
Level 12 Local Expert
February 4, 2022
There's an eternal queue here!
A complete breeding ground for viruses!
It seems to me that you go in there, and it's time to retire.
It feels like the cashiers are working at gunpoint! They serve carelessly (not caring), after 2 visits I preferred to go to Mtb or belagro, which are located much further away, but the level of service is many times higher.
P.s.maybe only I was so unlucky with the visit...
For a reason unknown to science, in order to change money at the cash register (it took 7 minutes), I had to wait 40 minutes in line.
And this is not the fault of the employees, but the jamb of the customer distribution system.
The most terrible bank in the city of Minsk, eternal queues of staff going back and forth, instead of serving people, a terrible branch, I wonder where the management of this bank is looking at, so many bad reviews, and the situation in the bank has not changed for years.
disgusting staff administration. At lunch, there is 1 loan specialist for 5 people in the queue. given that the loan is issued for at least 10 minutes, do I have to wait in line for an hour?
There is an hour-long queue in the operating room, maintenance is slow and there is no air conditioning
See original
4
С
Сергей
Level 10 Local Expert
October 25, 2019
The worst bank branch I've ever been to. On a weekday during business hours, I stood for almost an hour to pick up the card. Neither managers nor cashiers want to work. I hope I won't have to come here anymore.