The staff is disgusting. I sat for 40 minutes, but I didn't wait for my turn. because the bank has already closed and just kicked out the door without being serviced. although there were two women just sitting around. It's just disgusting.
It is written on the bank's website:
Attention to the customer is one of the basic principles of the bank holding company. The professional duty of an employee of a bank holding company is to ensure high standards of customer service.
I took the ticket at the branch at 18:49, at 18:54 the specialist finished serving the client who was in front of me, got up and left saying that it would take a long time to serve me, and the bank closes at 19:00. The consultant also explained that the bank was closing soon and I was being denied service, and the specialist allegedly left to carry out another operation and there were no other specialists. At 19:05, after sitting in the department for more than 15 minutes, they asked to leave without serving.
If these are high standards of service, then what are low standards?