We are pleased with the reviews of those who blame the bank's employees for everything, while not thinking that the bank is an intermediary between you and the system itself. Before making claims and snapping at employees, it is necessary to keep in mind the fact that employees are also people and they cannot know what you need if you yourself are not able to remember and ask. The consultant cannot sit at the cash register, the queue cannot move as you want, there cannot be as much money in the cash register as you want. A bank is not a magic box, and certainly not a place where everything should go smoothly, as you want it to. First of all, patience and understanding are the way to everything
I am a foreigner and I don't speak Russian. I come to this bank when I need to pay. An employee helped me several times. This employee's attitude towards the service was particularly good. I was very touched by her behavior in a foreign country and gave her and this bank a five-star rating.
There is only one specialist, because of this, there are wild queues to get to him. The requirements for documents vary from person to person in this department. Because of this, you need to spend time reworking documents.