A great bank. And I have something to compare it with. Of course, in different cities and in different departments from the largest to the smallest, there are different nuances and emerging issues, but they are solved fairly quickly as problems become available. And we, the bank's users, need to treat everything adequately and, most importantly, positively and with a smile.
Be more positive people and we will all be fine on the whole.
The bank's staff are always polite and friendly, they will always prompt, explain and show you everything, and if they don't know something, they will find out, then they will call you back and tell you and prompt you again. When communicating with other banks, I do not remember that a bank employee called me back on a matter of interest a day after my conversation with the consultant. Also, I do not remember a single case in Belarusbank where I received text messages intended for another person about the movement of his funds (I will not name this bank, otherwise they will be offended).
In general, our BB is the best in the country. 🤓
We are pleased with the reviews of those who blame the bank's employees for everything, while not thinking that the bank is an intermediary between you and the system itself. Before making claims and snapping at employees, it is necessary to keep in mind the fact that employees are also people and they cannot know what you need if you yourself are not able to remember and ask. The consultant cannot sit at the cash register, the queue cannot move as you want, there cannot be as much money in the cash register as you want. A bank is not a magic box, and certainly not a place where everything should go smoothly, as you want it to. First of all, patience and understanding are the way to everything
I would like to express my deep gratitude for the sensitivity, good attitude and goodwill of Olga Pavlovna Goncharko Bank specialist (Logoysky Tract branch).