The staff is friendly, the card is opened. One of the disadvantages is that Russian rubles are changed at the exchange rate of a very profitable bank. But there is nothing you can do about it :((
The "specialists" are working sooo slowly. I had to sit in a queue of 5 people 3!!!!! an hour to open the card..... There is no electronic queue, confusion about who borrowed from whom....
I work in this office of the bank. We are very pleased with the services and friendliness of the staff. Employees always try to help. I also took out insurance directly at the bank's office, conveniently.)