The bank's exchange rate is good, otherwise there are nuances. Firstly, it is difficult to find a device to take a ticket, it is located in the center of the hall and because of the people who are standing everywhere, it is simply not visible at all.
Secondly, out of 8 windows, three are working, one of which is on break, and the other is engaged in legal entities and sole proprietors as understood.
Thirdly, sooooooo very and once again very long service. To change money, standing in a queue of almost 40 minutes consisting of 4 people is strong. At the same time, a lot of people just left without waiting in line.
Fourthly, while you are standing in this "fast" queue, you can fry so that clothes can be squeezed out. So if you dream of looking for a phone number, standing in line and sweating, this is the place for you
Recently, one of the top banks. From the latter, I have been using the 1-2-3 card with cashback for a long time, and everything was fine. However, since the beginning of summer, it is necessary to press the "I want cashback" button from the 1st to the 5th, beg them for cashback. If you do not do this, then you simply will not be paid, as it was with me. It's a shame, because I had more than 100 rubles in cashback for the previous period. Therefore, I will close my accounts and switch to another bank that will be more loyal to customers.
The bank is excellent, but there are questions for the branch. If everything is more or less stable at the currency exchange windows, then a working 1 out of 4 bank employees is just a nightmare. I waited 40 minutes for my turn, although there was only 1 person in front of me.
I was at the branch for the first time in 4 years since the salary card appeared, I just had to make changes due to the passport change, and usually everything is done through the phone app or bank support. I liked the service, the staff were nice and friendly, and the bank itself was bright, clean, and cozy.
good exchange rates for cash rubles of the Russian Federation to RB. and BNB have nothing to do with it, but Russians be careful when using Savings Cards in RB - the most unprofitable rate and the commission is still on top of 1% ( ((((
I visited the bank at different times, on different days. They always work very slowly, you sit in line for a long time, often only one cash register works. Comparing with other banks, the service is sooo long.
The BNB bank itself is nothing, but this particular branch is terrible. Queues are not always huge, but the service rate is very low. They often serve one customer for a very long time. People don't wait for their turn and just leave. And this is done systematically and at almost any time of the day, even in the morning. If you plan a visit, be patient and allocate more time.
Probably the worst bank. There are a minimum number of ATMs, there is no cash in them every other time, queues at the cash desks for an hour, service conditions change without notice, customer orientation is 0.
The operators work quickly and intelligently in the hall. Despite the fact that the girls are young.
In fact, there are no questions for the girls in the hall.. But the cash register is a separate topic: the schedule of work / breaks does not correspond to reality... There is a sign "break" that does not agree with the specified working time in any way ...
As a result, there is one window in which if someone "hangs", then it is darkness,.. About 7 people out of 10 leave the queue.. That is, it is your lost financial opportunities..
Why not install an ATM with the function of accepting funds???After all, in all branches there are vending machines for accepting revenue... A lot of people are waiting in line to put money on the card, money that will be in circulation in your bank...
You lose these people, they leave the queue, many have 2-3 cards from different banks, respectively, they will carry their money there... Moskovsky district is very large, malinovka Southwest,.. And there is not a single ATM with such a function... What are you thinking about, I do not know... It's easier to go East from Malinovka and put the money there and come back.
Separately, be prepared for the fact that one person will solve his question in 5-7 minutes, and the next one will probably take out a mortgage, "from zero" nothing else in my opinion can be done for so long...
Another point: there are 2 cash registers in the department, it seemed to no one to me that one of the cash registers works in 90% of cases, regardless of the specified schedule of windows, the presence of employees and a long queue.
2** only for the work of the girls in the hall.
The queue at the ticket office is huge and practically does not move. In general, if you have a lot of free time and nothing to do with it - only in this case you can go to this department.
There are always a lot of people and only 2 windows and one as always closes for a break. It is almost impossible to book a ticket in advance in the evening
The department is disgusting, everything is slow, the queues are kilometers long, the specialists are slow, the attitude is disgusting if you are not a VIP client.
Firstly, the display on the map is incorrect, it is actually next to Euroopt. Secondly, there are two cash desks and they constantly have some problematic customers who stick around for half an hour (or cashiers like that). There is only one cashier at the Korona Korzhenevsky exchange office, and then you can put money into the account faster than here
First of all, it must be said that the wrong location is indicated on the map - the branch is located in the tower on the left side of the avenue, on the first floor. And so a normal branch, operations with currency, statements, contactless cash withdrawal from a phone at an ATM - everything is fast and without problems.
Due to the restructuring of the shopping center, the bank does not work, like everything that can work there, I was traveling from the other side of the city, they do not monitor the relevance of the information and do not update the work of their branch, the stake.
A good BNBank branch is located in the Titan shopping center (according to Yandex map, the location is not quite correct) always a good course, nice employees,no queues,work quickly.
I came in for a loan consultation. Employee Elena gave a detailed consultation and told about other products of the bank. I opened a credit card in the application. I didn't need a lot of money, and a credit card is much more convenient.
I have been using this bank for about five years now. During all this time, I have not encountered rudeness or incompetence of employees. We are always ready to help and explain
Endless queue, waiting time is more than half an hour. You stand for 20 minutes, your turn comes, then a man comes with some kind of "special" operation, and he is called before you are. It is unclear what the principle of operation of the customer call system is.
There are always queues!
One cash register is on break , and the second one is open when there are a lot of people from 18:00-19:00
The management of this bank, please reconsider the breaks at the cash desks when rush hour.
The bank is excellent, I have a salary card here and an electronic 1 2 3. I recently applied to the branch to change my personal data after replacing my passport. There was not much queue, I liked the communication with the employee.
If you want to stand in a 30-minute-hour queue just to change money, then you are here!)
The cash register is awfully slow.you can't take an electronic queue through a mobile application , it always says that there is no free time .
I recently issued a loan in the phone application, which is very convenient. There is no need for certificates.
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Name
Level 5 Local Expert
October 17, 2024
There is only one specialist working in the department after 18 hours! The queues are moving terribly slowly! The bank has a huge disadvantage. Also, the only employee seems to have a very bad Internet connection, which makes it difficult to work faster!!
It takes a very long time, you have to wait in line for more than an hour in order to get to the cashier
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Павел С.
Level 6 Local Expert
November 3, 2023
A bank that doesn't care about you. Never mess with him.
In March, they blocked my personal account for a dubious transfer to my account and a block from the investigator. No SMS, no call, just don't care. I have been trying for several days to get a call back and give explanations. I solved the issue in the same month, I was a witness, so we immediately sent a request to the bank to unblock the account.
Further, I asked the bank several times a month when my office would be unblocked, and each time they rubbed into me that they had not received any requests and they said go deal with the investigator, what are you pulling us for.
finally. After 8 months! It turns out that I had to go to another police department and give evidence there so that they would also send a request to remove the block.
I found out this on a call from an investigator, not from bank employees. Employees just don't care. Even once to double-check and refer me to whom it is necessary for 8, EIGHT months, no one bothered.
I shortened the story very much so as not to write a poem here, but the essence is clear.
If you want people to wipe their feet on you, this is the best bank. And I say this not only from my own experience, but also from the experience of acquaintances.
If you want a human relationship and a quick solution to issues, look for another bank.
There are 2 cash desks and I have never been here before when they were working at the same time. So that you understand the queue is outside the bank! We sit for half an hour and the queue has moved to the cashier for 2 people, only this is a fiasco! Don't set foot here anymore! It is better to go to another branch or bank.
Additionally: after an hour of waiting, 4 people left the cash register with us, and the fifth one came in. Despite the fact that the second one opened, but the first one immediately closed. Think twice before you come here and waste your time!
Additionally, after 1 hour and 20 minutes, they went to another bank with the same rate and immediately changed everything there. Conclusion: Bnb is the bottom!
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Rostislav Chanov
Level 7 Local Expert
November 30, 2023
A unit as an estimate to attract the bank's attention.
1. The location of the branch is incorrectly indicated on the map. From the avenue side, it is on the left side of the building, not on the right. The photos are not informative. Is it really difficult to specify on the maps where it is in the description or rearrange the mark? I spent about 15 minutes searching the shopping center. And even then I found it only thanks to reviews in maps. And I'm sure I'm not the only one. What are you guys doing?
2. Please put an ATM/terminal to top up the card/account in cash. There are usually 5+ people in the queue at the checkout, and not everyone has a simple and quick operation a la "top up the account in cash". As a result, a case for 3 minutes turns into an adventure for at least 20 minutes (
Queues at the checkout for 15-20 people each time. The speed of operation of these cash registers leaves much to be desired, at least at a normal level.
Is there really nothing that can be done about it for such a long time?