I have a VMI card from Belgosstrakh. I tried to make an appointment with a doctor for a week, 2 times I had to drop the documents on Viber (deleted!) to confirm the primary! an appointment with a specific doctor, and to wait for an answer, you need to hang on the phone for an hour. And this is despite the fact that we are all working people. Such is the service for your already paid money. I am shocked that such a thing exists in the year 24. I wouldn't have signed up for insurance in 5 minutes, I wouldn't have worried myself and I wouldn't have wasted my time. I highly recommend it.
Good day! I insured my property in Belgosstrakh all the time, until an insured event occurred. The damage was estimated at 182 rubles. The actual cost of the repair was 900 rubles. I have not heard a clear explanation from the staff why this is so.
Good afternoon, I have been insuring both my property and myself at Belgosstrakh all the time, but today's cases forced me to contact another insurance company.at the Globa 54 shopping center, they refused to rattle a car without presenting a passport, Although they have had all my data for a long time, even if they agreed to take out insurance with a reduction factor!
They are insured in this insurance under VMI.
"Sorry, all the operators are busy. Your call in the queue is 19", "you can contact the polyclinic at the place of attachment", the program has the service "acute dentistry", but you cannot use it, you will also be offered to contact the polyclinic at the place of attachment. The services included in the program were repeatedly denied, referring to the fact that this service is not provided by the program.
And all this for YOUR money.
The main goal is to find the reason why you will not be accompanied: they may find the wrong word in the conclusion, therefore it is impossible; or something is wrong in a conversation with the operator.
I have insurance experience in other insurance companies.
I do not recommend this insurance company.
05/27/2022 visited the branch of the Belgosstrakh company on the streetRakovskaya in order to issue insurance policies (three people) to travel abroad. There are no questions (claims) to the process of issuing policies (they were promptly notified), but what an unfriendly, bordering on rude attitude towards visitors is a separate song. Working with people involves politeness and tact, and not at all monosyllabic phrases on duty, expressed in an imperative and by no means polite tone. Of course, such a manner of communication with a client causes an unwillingness to simply continue communicating with a specific specialist who is unfamiliar with the rules of communication with clients. According to this manner of conversation, a conclusion is drawn about the entire organization, although this is far from the case (I personally was and issued insurance policies in other branches of Belgosstrakh - I have not encountered this). We kindly ask you to have an appropriate conversation with a specialist for more polite and tactful communication with visitors.
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Екатерина
Level 14 Local Expert
October 13, 2024
Very long queues of 2 people -45 minutes.... It is better to come at an unpopular time...There are no questions about the service
The photo needs to be changed. There is no gate near the door anymore and there is a brick under the paneling. All types of insurance services. Two workers, I did not observe queues. We quickly took out insurance.
I didn't like it at all. Boorish inattentive rude attitude, uncomplicated behavior. The shock after the visit and the keen desire to forget about this company.
They approach the client competently, bring everything to the smallest detail with explanations, specialists are in their place for maintenance. Customer-oriented!!!!!!!!
I've been trying to get through. After a minute of waiting: "Sorry, the call was not answered. Everything is voluntary.
" I.e. the client is not important, no client orientation.