Convenient location - you can park along the road, without entering the courtyard. A large, spacious waiting room. This branch is also open on Saturdays - very convenient.
Excellent department. It is bright, spacious, the service is good, the staff is friendly. The speed of service sometimes fails, but this is most likely due to a lack of staff and a large flow of visitors.
Previously, the delivery of parcels was separate (opposite the door), now they have made a separate store from the post office, where products are presented, and the main part of the mail with windows remains in the first door
The situation changed when the electronic queue began to work. It is convenient and without shouting and quarreling of visitors. The only thing I would suggest for the management's consideration is a call for the delivery department staff. It would be comfortable for both visitors and employees. You don't have to knock and shout for someone to show up.
Everything is well organized. Quiet, clean, professional service. I called on the phone, they answered quickly and politely, which is surprising. They wrote down my number, the postman called back, the responsive and decent Irina. I came to the post office. They suggested how to do it better. Related products were offered. They were not too lazy to open the window to show the entire range. Thanks to the staff for their conscientious attitude.
Belpochta on Lobanka 36 is always a joy!Yes, sometimes there may be a queue of 5-7 people, but there is a place to sit and be happy for the work of the postmen, which they now have enough.
Many thanks to the girls who worked on 03.12 in the evening. By coincidence, it was necessary to send registered letters before the closure of the branch. The employees accepted all the letters despite the fact that they had to stay late. Thank you for your professionalism and empathetic attitude to the client.
They sent me a registered letter with the documents. No one delivered it to me the next day. The notification came 2 days later. I came to the post office. The registered letter was OPENED. To which the post office employee said, "Well, it got caught in the rain." The envelope is in terrible condition. What a horror! What kind of document delivery is this? What was the money paid for? Where is the home delivery?
I'm terrified. I have never been in such a situation. There were documents in the envelope.
I will complain further!
The electronic queue adds peace of mind and convenience, but does not reduce the waiting time. As in Soviet times, you spend 40 minutes going to the post office.
Regular mail. There are often a lot of people, fortunately the queue is electronic (you can even look at their new store opposite). The staff is good, not rude.
There is an electronic queue, 3-4 people work at once, at least during peak hours. A large branch, among the options is a retail store with a somewhat strange assortment.
Mail is like mail))with their own queues) and a variety of employees.There are a couple of people, but two people work, and vice versa)there are few people, but all the ticket offices are open)
In general, it is clean)
Good mail! The staff is friendly and responsible about their work. The delivery of parcels is well organized. And as for the queue, it's understandable, now a lot of people from China are ordering, because it's cheap.
There is an electronic queue, when applying for a parcel, be ready to leave 30-40 minutes waiting.Clean, more than half of the jobs are always working.
Polite staff, notifications are always received on time, there is always an opportunity to contact you with questions of interest. Of the minuses, of course, queues. But it's great that there is an electronic queue, I took my number and while you're waiting, you can step away for a while, and not sit waiting.
Convenient electronic queue. The girls are great, they are always friendly to the requests of customers. I have repeatedly observed how calmly and professionally they did not submit to provocation of a conflict situation on the part of the client. Well done!
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Anonymous review
November 10, 2022
The post office is like a post office, friendly cashiers have a good atmosphere, there are envelopes, stamps, postcards.
There is an electronic queue, which is very convenient. The staff works quickly. But lately, there have been long queues at "rush hours". ((Up to thirty people in an electronic queue. It's bad. I'm just
leaving in that case.
I have never seen a more disgusting and disgusting service anywhere else. The central office sent the parcel, and they could not send the notification for 2 weeks, and it was delivered until he went to swear. I don't want to talk about 1-hour parcel service in a "dorm" at all, I just have a bestial attitude towards people, bags of parcels are lying on the floor, they walk with their feet, cling and kick them, and someone's paid goods are there. 1 or 2 people are working and there are dozens of them!!!The appearance of the spring...it seems that young girls turn smoothly into old women in six months, and those over 25 are already retired. Women take care of their hair and appearance in general, and you work with people. If there were an alternative, I would not appear in this scoop in my life.
Many thanks to Daria for helping me fill out the forms for sending :) if I had my way, I wrote out the award :) and the second girl is also good. I wish there were more such polite and hardworking people)
The department is located in two halls, which causes inconvenience when receiving correspondence: you take the wrong queue, you just sit in it immediately, but it turned out you need to go to another hall. Relatively good service time. But there is always something to strive for. The staff is good
The parcel delivery compartment is very small, during covid it is not very pleasant when someone stands and breathes in the back due to the fact that there is critically little space in the room