The service has improved recently, but there is something to strive for
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Юлия Б.
Level 5 Local Expert
October 19, 2022
A good department, we came several times to send parcels (almost 50 kg), without queues. Only there is no loader, some girls, they brought themselves to the storage place in a human way
Is there a time of day in this ward when there is no queue of 100 people?
A huge request for the operability of all the issuance windows! There are no places where it is possible to sit down and while away an hour and a half of waiting. And a huge "respect" for the steps where you can just kill yourself in winter, but it's probably worth expressing to the housing department
An electronic queue was recently introduced and somehow people immediately decreased . Maybe people who liked to stand in line stopped coming here? In general, it got better
I always receive parcels quickly, perhaps except in the evening on 17-19, when there are a lot of people. the staff is excellent
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Georgiy
Level 13 Local Expert
December 6, 2020
regular mail, the staff is calm, but most of all I like to be served in the hall of the international parcels department, there is more efficient work and nice girls.! and there is also an e-mail queue.
The parcel department works quickly and accurately, the main post office works sooo slowly, you can sit in line for an hour or two... but for such a po...
They did not want to work (they did not know how), and after unloading them from part of the payments, they did not want to or (they did not learn). There are constant queues for an hour or two, barely half of all windows are served (2 windows + 1 for departures).If the management is really interested in decent service, enter not an hour, but a deal. This is my opinion.
Queues at the parcel receipt department for 30-50 people at any time. The employees work hard and serve quickly. But the queues do not depend on them. The area is huge, there are a lot of young people. And often, instead of ordering goods in one parcel, you have to split it into several small ones, otherwise exceeding the same meager limits.. It takes 1-1.5 hours to stand behind the receipt. So welcome to the queue.
The delivery of parcels is carried out in a separate room, it is very convenient only when the New Year's season there are queues. There is an electronic queue in 2 branches that is not independent of each other. Sometimes you have to stand in line because 1 person is serving.
A disgusting place, as well as the staff headed by the "head". Women of pre-retirement age just sit in the windows for their own pleasure, no one is in a hurry and enjoys the course of their fading life. The head of all the claims starts to be rude to you.
In general, this place deserves the name "8th circle of hell".
There is always a queue...morning, afternoon, evening, weekday or weekend. 45 minutes is the minimum to pick up the parcel. Add people to them!!! 2 people are clearly not coping
At my address, this is "my" post office. I am a regular customer. I like everything, and especially the way the staff treats customers. Sometimes I go to other post offices, I involuntarily have the thought "and our office is better." That's it!
Over the past six months, there have been many times more people in the parcel department.
Recently, they finally installed an electronic queue - it didn't get any easier.
70+ people in line in front of you and an hour and a half of waiting is quite normal.
moreover, the guys seem to be working relatively smartly. it's just that 2-3 windows there are stupidly not enough to cope with the current human flow.
I still don't understand why people go to the post office to pay something, or make transfers, and thereby create unnecessary queues: all payments and transfers have been made over the Internet or mobile banking, subscriptions over the Internet for 10 years.(((( Tin
After standing in line, it turns out that they can't give me the parcel, I need to go to another window. And there it turns out that they give out only after 15 o'clock, so go to ... another window. Ie, there are 3 places where you can get it, but nothing is said on the receipt.
The place of delivery of Chinese parcels. Whenever you come, it seems that people don't go to work here. Everyone is queuing for a package. At the same time, there are NO grannies in this queue
I like the fact that young girls, despite their low salaries, work from the heart. They manage to try and smile.
Minus: the electronic queue here clearly slows down the service.
A complete tin, a queue of 200 people, I received a package for a month. It is better to either hire someone to queue up or ask the senders to send EMS immediately. You cannot arrange delivery if it came by regular mail. Apparently they are reducing branches in the city and such a collapse is happening
Long queues, slower service
On the plus side: we have never lost a parcel
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Tsl
Level 12 Local Expert
June 29, 2020
The queues are constant! The information posted on the doors is not true! I came for a money transfer (cash on delivery for a parcel), I stood in line, as a result I had to go to another part and queue in another part of the mail! Although it was written about payments in terms of receiving parcels!!