Beltelecom
362 reviews
January 26
Review of the location, office on the ave. Lenin, not the organization itself. Everything is well equipped. Electronic queue. There are convenient places to sit while waiting... But! The waiting itself can last 2 or more hours. The queues are just horse-drawn. This is a huge disadvantage. And there are a lot of people on both weekdays and weekends. I took the ticket, and there were about 40 people in front of me. 5 windows were working. Within an hour, the queue had expanded by 12-15 people. That is, I have already served an hour and would have waited 2 more hours. I didn't have that much time, so I had to leave.
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3
October 24, 2024
Positive:they make concessions at the conclusion of the contract.
Minuses:1) video monitoring was connected without me, without my knowledge, consent, and money was debited from the account for several months until I found out why. They returned it.
2) I often can't watch delayed TV shows, out of access.
Only real time is included. You have no 123 service.
The "specialists" basically do nothing.
Problems are not solved, different "employees" respond in different ways, but I still can't watch what I want.They bring you to emotions, and they hang up on you. It happened many times. They offered to change the console for a long time, allegedly the reason for it. I changed 1. 10.24g., it did not get better, but it got worse, to the voiced problem, the image also became not quite clear...
The calls are endless at 123, nerves...they hang up the phone, or they don't answer for 15 minutes, advertising sounds on the phone all the time. So it was on 10/23/24, at 20 p.m. and beyond.
This attitude of the staff at 123 is enough...
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6
2
April 3
Disgusting service!
As it turned out, I have an old modem, and the bandwidth of this modem cannot be more, and I pay the tariff for high speed!
They don't have the opportunity to find out if there is a modem in stock, they put me in a queue, I wait a day, no one calls back, I call again, ask for the number, who can I call and find out if there are new modems, they say the same thing, that there is no such number. Wait 24 hours! Dear Beltelecom, you call 25 times to offer the product in installments, and offer to change the modem to a new one, why not? As a result, I pay the yasna 200 tariff, and I have a maximum of yasna 50! To come to you, spend a lot of time (at least two hours) and still achieve nothing, this option does not suit me!
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February 27
Enabling video surveillance without my knowledge. I pay for it, but I don't watch it, because I didn't subscribe to it and thought I didn't have this feature enabled. The package of services clearly works well, if you can call it that it works. It loads for half an hour and breaks through every 5 minutes, and this is on all TVs in the apartment, regardless of whether it is close or far from the router. When you lose your nerve, you call Beltelecom and they answer you, turn on the TV via cable and not via wi-fi networks. It's the same with the Internet and with a home phone. And when they lure us into their network, everything works perfectly without wires, everything is via wi-fi. A disgusting connection, if it were possible, would put a big minus, one is a lot for them.
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December 15, 2024
Polite, calm, addressing customers, always, if anything, the operator helps to sort out the problem. The disadvantage is waiting in line for a long time, alas, despite the many booths with operators. I've been three times, waited three times for my question for 30 to 40 minutes. But okay, it doesn't hurt. So, they are thoroughly dealing with customers, thank you.
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November 15, 2024
I really liked the friendly attitude and qualified assistance of Veronika Malikova's specialist on all issues that arose. Thanks!
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4
November 21, 2024
If it were possible to put 0 stars to write a review, I would do so. There is simply no worse service in the city. The electronic queue is created primarily for the convenience of users. Here, exactly the opposite is true. There were no more than 10 people in the hall, we spent 1 hour and 30 minutes in line. There is a call on the number, no one comes up, after 30 seconds, repeat, again no one comes up. For the sake of interest, I spotted it through a stopwatch, so it lasted five minutes. Does your salary count from the number of calls? Seventeen working windows organize normal maintenance.
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8
1
January 1
ZALA disappeared periodically, but after countless attempts to solve the problem with the operators, they got used to it (unfortunately, other operators don't bring it to our area). But now I have no patience left. At 23:59:50 on New Year's Eve, ZALA disappeared. The New Year was celebrated under a gray TV screen and attempts to return the programs. It all came back only in the morning.
We wish this company in the new year the same wonderful mood, prosperity and success that our television was on New Year's Eve!
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2
February 4
About the company: They connected video monitoring without my knowledge, they don't want to give a discount to pensioners, they don't want to connect as a new subscriber. to get a discount, they say you had the Internet this year. A review of the office - in general, the further the worse. the queue has been waiting for 10 years, and the management does not solve anything, the boss is still a Deer. they don't need anyone to work, we are waiting for those specialists for 3-5 days. they have a shortage of staff, and they don't hire you, so you can replace Dodik, who is in charge there....
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1
December 28, 2024
Electronic queue. There are a lot of people, constant queues. There are 1-2 windows for any registration, and the waiting time may be an hour or more, especially on Saturday. I counted 45 people in the lobby on Saturday... But the operators are trying, helping, working quickly, and there are no questions for them. But why are there always so few of them?
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1
January 1
A disgusting connection! I just signed up a month ago and I'm already disappointed....The TV is constantly buggy, the Internet does not match the stated speed, and it is faster to walk.....What are they withdrawing money for?!?! As soon as another provider appears in the house, I will immediately switch and I will do the same for everyone! Thanks for ruining New Year's Eve....neither contact anyone, nor watch TV....
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1
March 29
Well, the office is good, everything is done for waiting, an electronic queue. But...... I came to hand over the modem in turn 4, and immediately number 2 went with me and waited for more than a month!!!!!! How can I take the equipment for half an hour!!!!
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January 25
The disadvantages are a very long queue and a long wait. Plus it's good service. They explain everything and tell you how to do it better.
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1
March 17
You are deceiving people.We arrived at the service center at 8 o'clock on Monday, and you have been working since 9 o'clock. You don't care that people with bad legs have to stand outside the door for an hour. Fix your schedule on the website.Have a conscience. How can you treat people like that?
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1
October 11, 2024
Everything is fine except that there is one service center for such a huge city and for the city and the region, queues for half a day, we need to somehow think about opening branches in which there would be an opportunity to solve global issues that are solved only on Lenin.
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2
2
January 9
Anyone who plans to visit this organization, expect to wait about 1-2 hours, despite the fact that about 20 windows are open, almost all are working, nevertheless, the situation is like this and nothing is changing.
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3
July 30, 2024
It's a good place, not what it used to be. The air conditioner is working and everything is beautiful. The location itself has a convenient location for transport or a private car. I came at the appointed time , I was accepted on the minute !!!!
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6
February 28
We were here with my 86-year-old grandmother on Saturday. The grandmother is disabled. We waited in line for 1.5 hours. 6 windows were working. And the queue is huge. They refused to accept a disabled grandmother without waiting in line. Disappointment...
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March 13
The service is very poor, a huge number of windows, in fact 5 people work, they work slowly, you can expect more than an hour, I consider this attitude to be disrespectful to customers, I also consider the prices to be too high and do not correspond to the service. Maybe it's time to change something in the service and make it more mobile.
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1
January 3
Mentally prepare to sit in line for 2-3 hours. Out of 13 windows, a maximum of 3-4 are working. The rest of the staff is not clear what they are doing. Many people leave without waiting. Disconnected, I hope I won't have to use their services anymore.
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4
February 11
I used the services of the promotion for a year and a half, and without even waiting for the end of the promotion, I left. I have never seen such an outrage as in this office. They withdraw money and no one can explain why - the settlement group is powerless in this matter.
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1
January 31
January 31, 2025. Gomel Lenin Ave. Renegotiation of the contract. The waiting time is 1 hour and 30 minutes, and I have 11 more coupons in front of me..... I haven't waited in line for so long in a long time. Today, contracts were being reissued in 3 organizations in Gomel. They wait from 3 to 5 minutes.
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1
July 10, 2024
Terrible place and attitude towards visitors! You will arrive from the other side of the city, you will sit in line for 30 minutes to infinity. Then you will come to the 11th window, just write a pre-application for connection, for the prospect of connection, not even for a real connection, and she will ask you for real estate documents and a "bank account" to make sure that you are you, because you do not need a passport now and you will go back to the other end of the city like a moron and there is no desire to come to this institution anymore, and I no longer want their services, nothing. Where it is indicated that in order to write a pre-declaration, I must bring the documents for the property to prove that it is my property. It's a circus!!!! What century are we living in? Other operators and all over the world have enough passports and it does not matter whether you are the owner or not, if you are ready to be responsible for this agreement. Where do you need to prove that you are the owner? I appeal to the head of Beltelecom, turn to the people, the time has long come to switch to a normal early relationship. Please pay attention to this.
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18
December 16, 2024
Yeah, tough, on average 4-5 out of 18 windows are working, hence the queue is at best an hour, at worst indefinitely. Yes, they say you can sign up, but for this you need to hang out on the phone for a similar amount of time, but there is no record on the website.
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4
January 3
To visit and do everything at Beltelecom is a whole quest, 40 people are in line, and they work from 15 -3, 4 places, they haven't heard anything about customer orientation, savok just stayed that way.
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3
January 30
Unfortunately, I had to visit this organization three times in a month.
The waiting time from the moment of receipt of the coupon to reception at the operator is stable in the region of an hour. A third of the jobs are empty, half of the cash specialists are stupid in computers or phones.
The service is so-so. It is better not to apply unnecessarily...
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1
February 20, 2023
Beltelecom is a great company. A lot of interesting tariff offers, the most modern equipment in installments, polite consultants. The room is comfortable, quiet and warm, but at any time of the day and year queues negate the client's relationship with the company. For any minor issues, you need to spend half a day. For example, in the Guarantor for many years I have not encountered such queues and there have never been conflict situations. In general, it is necessary to eliminate this shortcoming, otherwise customers will leave A1.
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12
11
April 10
Over the years, prices for services have been rising, but the quality of service remains the same. I had to wait in line at the service center for 1.5 hours!!!!an hour (on a weekday afternoon), just like many years ago!
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1
January 17
Good afternoon. Number 123 and 70-20-50 are not responding, I called from different phones. (From the landline and from the mobile) not ale! I've been calling for three days. How else can I get through to Beltelecom in Gomel? Can someone tell me?
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3
March 14
I handed over the equipment in connection with the transfer to another company, they recalculated everything , they didn't find any wiring , they didn't find any crumbs , they switched to outdated equipment and they're still shaking over every nut
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January 22
Terrible service, you can just die in the queue, for all the poor devils who are on their way here, get ready to wait 3-4 hours, there are 40 people in line for 2 windows on a weekday working day
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February 28
A lot of people, waiting in line for 2 hours, there is always something missing from the equipment, we rent for the third time, we pay for the third time, although everything is the same as it was given
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1
September 4, 2024
Operators do not treat customers in good faith! They gave me a router with a faulty WiFi.during the call, I asked a question: is it possible to send a repairman with new equipment, to which I was told that no one would bring you anything, take it yourself. After the arrival of the repairman, it was clearly stated from his words:the operator could leave a request and the repairman would bring new equipment to replace the faulty one. As a result, I will have to spend my time and money on a replacement.thank you to your operators for their UNFAIR work!!!
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6
March 21
Everything is sooo slow, we constantly sit in line for 2-3 hours. The work is not organized, the staff is unhurried. I would love not to apply here.
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July 28, 2024
To say that it is good means to lie, we stood waiting for 1 hour and 40 minutes, then we got to a specialist for another fifteen minutes waiting, received equipment (and not configured) and we were redirected to another specialist again, after demanding a book of complaints from the administrator, for some reason a free specialist immediately refused. THE QUESTION TO THE MANAGEMENT is why bring people to such a state if you can open the windows and reduce the queue, and specialists run to the office more often than they work
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10
March 4
123 recently called to extend the loyalty program discount. They were sent to the SC with a passport, although previously everything could be done by phone. How to activate some kind of left-hand service, they don't even need my consent, and they can only get a discount if they contact me personally. I am already mentally preparing for the queue for 1.5-2 hours, but not for the sake of a discount, but for the sake of completely disconnecting from Beltelecom's services, since there is another provider with more pleasant prices in the house.
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1
January 31, 2024
The staff are competent and attentive, but I would especially like to mention Irina Kondatieva, a sales specialist at the sales and services department, who provided qualified assistance on the issue of interest. qualified assistance on the relevant issue
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7
December 13, 2024
The employees are great, there are just a lot of people. But you can make an appointment in advance. It's convenient.
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1
January 18
Queues
Long service
The receptionist doesn't talk politely to people
The phone operator and the administrator give different information
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1
January 8, 2024
Beautiful building in the city center,
About the service:there are constant queues in which you can spend more than one hour waiting, you cannot make an appointment by phone, since the operator does not pick up the phone, you still need to go to his reception and make a preliminary appointment there, which in our time is a complete mess on the part of the administration.Regarding the work of operators, this is generally a separate topic, 4 or 5 of all windows work at most, there are a lot of people in the hall all the time and there are very few places to wait for their turn, and you have to stand waiting for your turn, which is extremely inconvenient.
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6
1
September 2, 2024
Every time I come here, I wait in line for at least an hour. Moreover, they still could not solve my question on the technical side. If there was a choice, I would go to another provider, but we only have a HALL at our cottage((
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3
December 29, 2024
The organization is disgusting, the wait lasts more than 1 hour in the morning, and you meet incompetent employees on many issues.
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1
February 14
If you arrive at 9:00, then the queue does not wait long, and after 10.00 you sometimes have to wait even more than an hour.👍
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December 16, 2024
There are always long queues.
It is necessary to open another service center in Gomel
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1
November 24, 2023
The service is good, there is an electronic queue, the staff are attentive and polite. But interactive TV has a limited number of service packages. I wanted fewer TV channels and a cheaper price, but I couldn't do it.
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1
5
September 28, 2024
Terrible and very long service, no customer orientation, to get the service you need to spend half a day in line, employees are in no hurry to work
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4
December 16, 2024
The queues are just kilometers long. Half of the operators are not clear what they are doing. If you got here, then get ready to throw 2-3 hours out of your life.
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3
September 2, 2024
Just a terrible attitude towards customers, starting from the connection, ending with the delivery of equipment in the office itself, to sit for 2 hours , employees walk impressively, as if an empty hall. Other operators are already working in the 21st century, bayfly back in the 19th. I do not recommend it to anyone, the most expensive tariffs, the worst Internet!!!!
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3
January 31
It has become much better! The queue is moving fast. The attitude towards customers is good.
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1
June 21, 2024
Disgusting service, just minus 2 hours of life in order to find out that the home phone is not held in the new apartment and the contract does not need to be reissued. While I was waiting on the couch, I managed to watch 2 dreams
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3
1