BelVEB
97 reviews
November 13, 2024
I use 4 banks in my salary. Only BelWeb is the worst in everything. It started with reading the rules for using the salary card, specifically the tariff. which was recommended, where you need to pay for everything. You need to get a salary, so I had to figure it out myself, spend time. to discuss the subtleties, I chose the most basic tariff, where it seems that the bank does not need to pay anything, but I still doubt it.. I made an online card, from where I transfer the PO directly to the card of another bank. at the same time, the banking application is the most terrible! I also suffered with the installation, and now the application has refused to launch due to the release of an update that needs to be downloaded from an SMS link to my phone! It's cool, especially outside of Belarus! As a result, you go to the site and search and figure it out. There are several hundred people in the organization, the transition to this bank was like six months ago and everyone is still spitting.
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2
1
August 23, 2024
The plastic card has become demagnetized. I came to the bank to replace it, and the employee offered to issue a credit card online at the same time. According to her, money can be used for 30 days without interest. Six months later, I used the money, and then it turned out that without interest, you can only pay with this card in the store or on marketplaces. And if you have withdrawn cash, or transferred money to another card, or paid for services, then please pay interest from the first day. The bank employees flapped their eyelashes at my claim and assured me that they had voiced such information. Although my colleague also said that she did not immediately learn about such nuances. This is a very unpleasant situation, especially considering that I have been a client of this bank for more than 15 years. So I advise you either not to take loans from them, or to demand to voice in detail all the nuances of their "sweet" offers.
I will add a review about this nedobank. In August, I had to use this loan again. Several payments have already been made at retail outlets. But again, I saw in the application that interest was accrued. An employee of the call center spent several days finding out what these percentages were and where they came from. As it turned out, the grace period is valid only when all previous payments have already been closed. To my question, why interest was accrued on the payment from August 1, it turned out that interest should also be repaid!
But the quests didn't end there. I'm calling the call center to find out how to pay the interest. I do everything as the operator says. As a result, when paying through the ERIP, money is automatically withdrawn from my credit card to pay interest. That is, I owe the bank money again, and even interest on this amount. An employee of the call center advised me to pay with a card from another bank. Are you serious??? Do I get a salary from your bank or do I need to get a few more cards to finally pay off your debts?
Once again, I advise you to think about whether it is worth dealing with this bank. This was the first and last time I took out a loan from them.
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3
1
January 10
I did not expect such work from BELWEB, or rather complete inaction! On 24.01.24, a technical malfunction occurred and money was debited from the card twice. I immediately called the bank, they said that the money would be returned no later than 08.01.25. I called the bank three more times, they promised to return it on the same day, then they said they needed three more working days! I wonder when my money will be returned? This is the first time I've encountered such an outrage! I do not recommend this bank!
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October 25, 2024
It's just a disgusting operation of the mobile application. Each update is accompanied by the removal of the previous version, a hemorrhoid installation from the new site, where you again need to remember and enter usernames and passwords. None of the bank's mobile applications are updated in this way and do not require so much time. It's just terrible, and most importantly, they don't warn you in any way about the update, but you urgently need to log in and please spend a lot of time on this update. No customer orientation!
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3
1
September 1, 2024
I was credited to this bank through the 21st century, there were no questions, but I urgently needed a refrigerator, went through all the procedures and suddenly it was refused, by the way, a refrigerator of domestic production without overpayments, maybe because without overpayments? I will write above so that the bank is stripped of its license! The site asks for an assessment, but here it does not roll by 1 star!
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2
1
August 23, 2024
It is impossible to make payments in the app! There are always some mistakes. I've been struggling with this for 2 years!!!(the salary card and my organization does not want others) everything always freezes.
One star is for erip payments. They will be credited to the account on the same day
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4
September 20, 2024
Specialist Elizabeth does not provide information on the phone, whether the bank has the necessary money for exchange (apparently this is very secret information).Offers to come to the bank to clarify. So that's why they call to clarify, so as not to go in vain.
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1
2
May 31, 2024
1 star is a lot. The first thing I came across was an application in which it is impossible to make payments. We delivered a 3d with a confirmation code in an SMS. After it seems that 3 SMS messages with confirmation messages did not arrive, the inscription appeared, a hundred more today I cannot request the code, as there are too many requests. When contacting the bank's support chat, I was told that this is a problem on the side of my mobile operator (well, well) and I need to clarify with them why SMS messages from the bank are not coming, but I cannot exclude 3d. This was done, ostensibly, for my safety (well, well again). Result. You have to withdraw all the money from an ATM and transfer it to another bank's cards, which is not very convenient
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5
1
September 19, 2024
A normal bank, but long-thinking ATMs and there is no information about holding any service events, in particular with a mobile application
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3
February 13, 2024
Everything would be fine, but I began to pay the amount of the monthly payment. I was faced with the fact that the discrepancies in the amount of 3 rubles less than scheduled according to the e / pl. (even if it is an insignificant amount, but still).The loan is issued to the husband. Having called the bank to clarify the situation, the consultant Julia could not help in any way. As soon as I found out that the loan was issued not to me, but to my husband, I firmly stood my ground that she would not even figure it out because you can say I am a "third" person! But, dear ones, when I came across the fact that my husband had not made payments to your bank for several months, a few years ago, you found me too! And you didn't mind that I was a third party, they announced the total amount of the loan and the debt on payments! How's that?
It seems to me that there is nothing catastrophic in the fact that a husband or wife will call the credit department for payment issues.
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5
1
September 24, 2024
Attentive and courteous staff. I go there quite often.
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3
October 6, 2024
The bank is the worst, it would be better to close it, the application lags as much as possible, 2-3 times a week the card does not work at all and the application too
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3
November 19, 2024
I went to the department on a weekday in the middle of the day. There is 1 specialist working, there is no queue, I sit for 20 minutes. Enough.
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2
1
November 21, 2024
Quite a decent bank. There are ATMs. Clean and tidy
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2
July 15, 2023
The location is convenient. Spacious hall. Competent service, excellent consultants. Respectful attitude. There are not enough staff for such a bank branch, only two bank employees served, the wait was up to 40 minutes.
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1
3
March 2, 2024
They refused to apply for an installment plan for a washing machine, they did not say the reason, I always pay everything on time, sometimes even earlier than it should be, I will not apply anymore, and judging by the numerous negative reviews about this bank, it is good that they did not approve.
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3
1
August 26, 2024
The staff is good, there is plenty of space, there are no queues
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2
1
November 8, 2023
Even 1 is a big estimate for this bank, the application works as it wants, you create a list for crediting, it makes a payment order - the money goes to an incomprehensible account, then go to the bank, write an application , in general, at such a pace, only cows are milked in the collective farm, it's difficult to call a bank , 20 people are working in the department, one specialist, I do not advise anyone to contact!!!!!
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7
3
October 3, 2024
The worst bank in Belarus.
There is no such attitude towards customers anywhere.
We have issued a loan,
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2
2
November 15, 2024
It's a terrible app, there's no way to check the balance on the card, the app just doesn't work
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3
June 13, 2024
I am serviced in Lida by Anastasia. Huge thanks to her, everything is always at the highest level
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3
2
October 3, 2024
Quickly served. Everything is fine, there are no queues.
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2
July 26, 2023
The service is fast,
the staff is very competent and polite, there are enough ATMs. Everything is fine!
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1
3
June 8, 2024
It is sad that it turned out to be the closest bank and at the same time the only one, all the others that I visited were offices
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1
1
July 6, 2024
Well-advised! Well done! Keep it up 👍
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2
1
May 27, 2022
Good afternoon.)
On May 20, I opened a deposit in your bank located in the MOMO shopping center at 150 a Partizansky Ave.
I chose the most profitable deposit for me in advance, but did not pay attention to the fact that it is issued only online.
I want to thank Nikita Igorevich Lisichkin for his competence and great desire to help the client! Such a polite, friendly young man! Another would have replied that, alas, but opening a deposit is only online. After all, my departure would not have affected his salary ... . There was no free memory in my phone to download applications and I never opened deposits online. He not only explained everything to me in detail, but also helped me with registration via a tablet. At the same time, he was very friendly and polite. Nowadays, good and friendly people are a great find! However, I was very impressed with such service and decided to write a review. After all, good people need to be encouraged. Perhaps your management will give him a prize)
And I wish Nikita Igorevich all the best in life! To be surrounded only by people like him. That's the only way it should be for bright people!
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5
5
December 3, 2024
Very convenient and polite
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2
October 22, 2024
A bank is like a bank, expensive and rich
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1
August 1, 2023
In the Tolbukhin branch, only one specialist out of six jobs is accepted. The middle of the working day, a collective farm of some kind, as I want and work is called. It is very inconvenient and unpleasant.
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11
1
July 14, 2024
Why is it taking so long to get a refund in the 21st century? It's very bad for your customers
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2
1
July 30, 2023
The staff are high-level professionals. We consulted competently and selected the best options. A very useful service is queue booking, when you do not need to wait for an unknown amount, but you can come to the appointed time for booking.
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3
4
May 24, 2022
It's a quiet horror, not a bank. In the 21st century, their online registration form does not work, and judging by the fact that there is a mistake in the work of the form just for children, no one plans to correct it for them. Online consultants do not know anything, they cannot answer anything specific, they take all the answers from a carbon copy from a notebook without delving into the essence of the problem. I sent them an email with the simplest question - there has been no answer for more than a week. I have never seen such disgusting work in any organization. If that's how they work with potential clients, then I'm afraid to imagine how they work with existing ones. It's better to keep money under the bed than in this bank. I do not know where their leadership is looking, I would throw everyone out on the street for such work.
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13
1
December 7, 2024
The commission will eat up your cache...
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2
1
January 17, 2024
Cybersecurity audit (anti-phishing) at a very high level.
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3
2
January 24, 2022
Poor service, little information... I ordered a cash withdrawal service using a code in a foreign currency. I couldn't take it off.... Because it is not indicated anywhere that you cannot withdraw money from partner ATMs. the code is valid for 48 hours.... It has been 4 days since the money was returned to the card.... I called them, they told me to wait up to 5 more days... As a result, they spend a week fumbling with a refund... A very bad bank.... This is not the only problem.... Of course, I could withdraw money from a BelWEB ATM.... But that day, the two ATMs closest to me were not working... And drive around the city in search of a working ATM.... This is complete nonsense
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11
1
December 7, 2022
Leaves much to be desired for the best service, when you call on the phone, he says we appreciate your time, only they spend it right and left and there is no difference at all for our time from the word at all, fabulous ***..
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10
1
September 11, 2023
This charade cannot be called a bank. The board is legally illiterate people. The maintenance staff is an absolute bottom. For them to cheat, to change the terms on the sly, not to fulfill the contract is like two fingers...
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5
3
July 8, 2022
There is a lot of one star.
The Bank unilaterally excludes the possibility of replenishing deposits, stops (suspends) whenever he wants.
On the bank's website, in the "Detailed conditions" section, specific deadlines for the possibility of replenishment are indicated.
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8
1
April 23, 2022
Super! The employees are real professionals in their field! And the interior is above all praise! Definitely 5+!
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3
4
May 17, 2021
Good afternoon.
I have a little suggestion for you. There is a vending machine in the bank's branch at 91 Dzerzhinsky Ave., why not put it near the branch. On Saturday, there was an unpleasant situation, I came out specifically to fill up the card account, the branch was closed for technical reasons, today I wanted to stop by before work, so the bank branch works from 9:30, and in the evening I may not be able to make it until 19:00. So it turns out that the device is very necessary, but it is not possible to use it ((((
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3
1
June 14, 2022
The most inconvenient bank branch in Minsk. There are 12 windows, the cash register is almost always not working, a couple of 12 windows are working, although all the specialists are on site, there is always a queue because of this
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6
1
August 1, 2022
A long-time customer of this bank. There used to be a lot of credit products. It's not enough now. The staff is friendly and professional.
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4
3
January 28, 2024
Very inconvenient location
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2
1
November 7, 2023
The exchange rate to the Russian ruble could be more profitable
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3
June 16, 2022
A very good bank. The service is excellent. The exchange rates are mostly favorable.
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2
4
December 7, 2021
The competence of the staff leaves much to be desired. If there is a choice of a servicing bank, then it is worth thinking twice. At the same time, the service rates are among the highest in Belarus.
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6
February 26, 2023
I have not been cooperating with this bank for so long, but a lot of problems have arisen..
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4
2
August 24, 2023
I can't say anything bad. I recently came to fix the terminal, it was done quickly, for free. Thanks!
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2
1
July 21, 2022
The exchanger opened from 11, stood for half an hour and I was told that it would not open from 11, because there is no Belarusian money.
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5
2
May 14, 2022
I was in the lunch area on a weekday. There are no queues at all. The staff is friendly and helpful
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2
5