The room is small, the mattress is good, overall the bed is comfortable, toiletries are present, the water pressure is very weak, the breakfast is not bad, the hotel level is not high, prices are overpriced, do not correspond to the level, the location is good, Atakent (VDNH) is within walking distance.
Nice hotel. Friendly staff. The rooms are clean. The breakfasts are excellent. We came to the exhibition. I liked everything. All claims were promptly responded to. Recommend
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Дарья Инглина
Level 23 Local Expert
April 12, 2024
From-vra-ti-tel-no.
All I can say is good - a comfortable mattress and a good breakfast.
And now for the cons, and the main one is water.
On the first day, I tried to take a shower, but the water had only two states: boiling water and ice water. After 15 minutes of trying to set it up, I demanded a technician at the reception. He came, turned on the faucet and said, "I thought you didn't have hot water, but you do, what's the problem?». I told him that the problem was that there was no water temperature in the middle. He replied - well, you just have to sit and turn on the faucet a little and wait. I'm honestly freaking out. Well, for understanding, no matter how you turn it, the acceptable water temperature lasts for five seconds, then again either ice or boiling water. I was offered to move to another room, but they said that everything is the same everywhere with water. What's the point then?
As a result, there was no hot water at all on the day of departure. The technician couldn't do anything, I'm standing with a dirty head and I can't wash. As a result, like in a fucking dorm, they took me to WASH on another floor.
To all this is added the fact that every day the room card is demagnetized and you run downstairs to charge it. No apologies, no refunds, nothing at all. I will never stay at this hotel again.
The service, the first thing I would like to note is excellent. Especially the care at the reception, which was provided to us in an attempt to resolve the issue of paying for the reservation.
The kitchen is great too. I tried both breakfast and dinner in the room. Everything was great and delicious.
The location of the hotel is quite comfortable, it was generally convenient for me for my purposes. Nearby there is a shopping center, a cinema, and in relative proximity there are many different pleasant cozy places for a delicious meal.
But I put a four for the audibility in my room, or rather in the somewhat curved entrance door, above which there was a gap of 7-9 mm. Hence the awareness of everything that happened in the nearest rooms
The view of the building is impressive, the rooms are available for every taste, each room has an orthopedic mattress, there are not enough pillows, hot water is worth its weight in gold. I liked the variety of tea in the room, the breakfasts are excellent, there are fruits, various vegetables, cuts of meat and fish, the chefs know their job, support the service and the status of the cook.
Great room. Delicious breakfasts. Little things are provided: a toothbrush along with a micro paste. There is a kettle and a bottle of water in the room. Tea and coffee bags are left to choose from. It's a small thing, but it's nice. Clean, beautiful, comfortable. But there is one thing: the air conditioner works only for heating (November 1) and the room is very hot, I had to turn it off and ventilate by opening the window.
Everything is simply gorgeous the service the food the room the breakfast the cleanliness of the room and the staff everything is cozy thank you for the hospitality I am very glad
The location is convenient, but this is an ordinary business hotel, meetings /negotiations or just a night or two on a business trip, no more. There is no spa
Convenient location.
The housing stock is quite old, especially the plumbing.
The staff is helpful, the room cleaning is excellent.
An iron and ironing board can be taken to the room.
The breakfasts are good, but the breakfast room is very small, sometimes there are not enough places.
The location is great! Everything you need is nearby 👍
The menu is not halal, although it was confirmed at registration that it is halal.
At breakfast, there is absolutely no staff, no one cleans the tables after the guests, you come, dirty dishes are on the tables, white tablecloths, fabric stained and crumbs. I have to ask to be removed. Or you shift it yourself to a free, "dirty" table.
Most often I stay here when I am in Almaty. Good location, a park, a botanical garden and lots of shops and cafes. The breakfast is passable, although it could be more varied day by day. Quite often, Wifi does not work or it is not enough for an elementary call.
The hotel is good, I booked it in advance. We were well met, the staff are polite and attentive. Reception Zhanna Alimbayeva was very helpful in a situation that was difficult to solve. The room is clean and cozy. Thanks a lot. I will be happy to come here again.
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Надежда Тумакова
Level 7 Local Expert
April 16, 2024
Nice hotel
With excellent breakfasts
The rooms are large in size
and the location is pleasant.
Near the botanical garden
Courteous and courteous service
A steel bathtub with Soviet-era tiles. The mixer is hanging on the pipes, the cheapest, the temperature jumps from boiling water to cold. Carpets and door sills show the venerable age of the hotel.
One of the good ones is a bathrobe in the room. A very decent breakfast buffet. Tea bags, sugar, kettle, water in the room.
Lovely rooms and breakfasts for this price. Always clean and friendly staff. There is a park nearby and the mountains are visible from the window!
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Anonymous review
July 4, 2023
The quality of the rooms corresponds to 3 stars. The cost, as it should be for hotels within the network in the city, is astronomical.
The quality and taste of the breakfasts correspond to the quality and storage of the products.
I recommend #Hilton_Kiev #Holiday_INN_Almaty #Holiday_INN_Express_Almaty
The hotel clearly does not correspond to the declared category, and in everything. In this hotel, for the first time in my life, having traveled to 70 countries of the world, I stood in line for an elevator to go up to my floor for more than 30 minutes.
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Отпуск без плана
Level 12 Local Expert
October 28, 2024
Overall, a confident 3 stars, but I was looking for a 4-star hotel.
Not a bad location, near a park. The service is also average.
The hotel is of a good standard, the breakfasts are delicious, varied and full, the rooms are comfortable and fresh. The staff would also be a little more friendly to the Russians.
Attentive staff, cleanliness, good air conditioning (which is important in the city). A good breakfast.
Maybe some kind of "highlight" is missing, on the other hand, the place is more likely not a tourist but a business one - an exhibition complex is nearby.
Extremely poor level, rooms from 00x.
The mattress doesn't feel at all, it's a very old conference room.
The cards are constantly demagnetized. I went 6 times for flashing in 2 days.
Of the advantages
It wasn't a dirty room
Tomorrow is the average
The room smelled strongly of beer upon arrival, dirty toilet seat (in something sticky). The air conditioner didn't work, the ironing board in the hallway and the whole curve. The breakfasts are good.
The price does not match the quality, the room stock is worn out, the staff is polite, tactful, the price includes essentially breakfast and a room, no spa or pool here, the breakfast is hearty, the choice is good according to the buffet principle. Gentlemen, it's time to make repairs)
A good breakfast. Clean Soviet rooms with renovation. Very small bathroom. The reception is working well. The location of the hotel is good.
But for $ 100 a day in Kazakhstan, I think it is very expensive to take a hotel of this class.