Чистый Кит
76 reviews
November 7, 2024
Since communication with the company is unproductive, I will write a public review to warn future customers. I contacted the company for the first time in September of this year, I used to order cleaning elsewhere. I must say right away that my apartment is well maintained in general, you do not need to make special efforts to clean up. A young girl has arrived. I was in a hurry to visit, so I took the job, as they say, without looking. Later, when I looked at everything, I was perplexed. The sofa has not been vacuumed, the dust on most surfaces has not been wiped, all mirrors and glasses are stained, there is garbage in the sink.
I wrote a review on the company's website and sent all the photos. After that, they wrote to me in TG, saying we apologize and offered a promo code for the next cleaning! I refused. A couple of days later, a woman called me, apologized a thousand times and "asked me to give another chance" so that I would get the right impression about their company and offered a 30% promo code.
I thought, okay, anything can happen. A month and a half later, I ordered the cleaning again, and in the comments I indicated that the cleaning was done using an apologetic promo code.
A student came again by the look of it. The water was practically not turned on. Most of the cleaning consisted of smearing chemicals with a cloth on the surfaces. I forgot to wipe the table again, there was dust on the baseboards somewhere, all the mirrored and glossy surfaces were stained - it became worse than it was. To wash the floor, the girl wrapped 2 small dust cloths on the mop, which constantly fell off, What kind of cleaning quality can we talk about, first of all. Secondly, there is no desire to go after the cleaner and point a finger at obvious joints, which in principle should not be during professional cleaning. The cleaner also had a very pungent smell of perfume, which I heard from the next room, which I also consider unacceptable.
So after the second time, the opinion about the company was unequivocal
See original · Русский
October 31, 2024
The cleaning itself is normal (the glass in the bathroom was washed well, the surfaces in the kitchen are bad). But the oven door was broken during cleaning. They refused to repair it ("our cleaner said she didn't break anything"), but we found it only after leaving. A month without an oven, a search for spare parts and a master is such a thing. At first (on the phone, no one even came to look) they offered a discount for the next cleaning (AHAHAH, this is the top), then they said we would think something and disappeared. If you use it, you need to monitor and take pictures of everything valuable before and after, as in carsharing, no trust. I suspect that they stupidly deduct cleaners from the PO if they admit it. Unpleasant.
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1
February 26
A lot of places are not occupied. There is no feeling of cleanliness. Not professional tools that are poorly laundered.
You have to go everywhere and point your finger at the dirt.
The bathtub was practically not washed. It got better after the instructions, but there are still divorces everywhere. I didn't notice when I looked at it that the tiles in the bathroom hadn't been touched at all - the water was still there.
The glass doors in the kitchen are wiped with a normal cloth without streaks - 3 minutes. The cleaner rubbed two flaps (smeared the product) 20 minutes. The divorces remained. I've run out of patience and time. I let her go.
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2
January 28
I ordered dry cleaning of the headboard and mattress on both sides. The main purpose is to remove the stain from the headboard, just to refresh the mattress. The master warned that the stain might not go away. We thought that everything would work out because it's not that scary, it hasn't been processed before. And we applied for dry cleaning based on the photos that were provided on the website, where the furniture is in terrible condition with old stains that cleaning removes at once.
As a result, the master completed all the work in 30 minutes (this is taking into account all the preparatory work)... naturally, the stain remained in place) after such a wonderful dry cleaning, even the dust from the headboard was not removed... how's that? the cleaning quality is better with a regular vacuum cleaner ...
After feedback on the work done, they offered to come and remove the dust)
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2
January 13
Initially, everything is clear. The application was accepted. I told the cleaner that the apartment was very dirty. Upon arrival, a cleaner arrived at the site, called the company, and the administrator was outraged why I hadn't sent the video and photos and refused to clean. Although no one asked for it during communication. My father's deadlines were on fire. I had to scrub with catfish all night because I lost time waiting. I advise the company to add a section on the degree of pollution or cleaning the apartment after Plyushkin, for example.
See original · Русский
November 4, 2024
For the first time with a friend we use cleaning services, in principle, Daria cleaned the apartment very efficiently, there was an extremely positive attitude about cleaning, bathroom, kitchen, fittings, windows, floors shine), we will continue to use cleaning services if possible
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August 18, 2024
Thank you so much for being there!
Special thanks for the girl, she is neat, polite, understands half a word! I did everything at the highest level! I will definitely contact you again!!! It's a pity I didn't think to take a picture of the apartment before cleaning(
See original · Русский
July 23, 2024
I really liked the quality of the sofa cleaning and dry cleaning! I ordered general cleaning after the tenants, who, it feels like they have never even dusted in 3 years, not to mention plumbing and kitchen surfaces!!! The cleaners arrived in advance, had all the necessary equipment and detergents. Two very nice women worked for more than 6 hours! And, miraculously, they managed to make the apartment natural for living! All surfaces are wiped, mirrors are clean, plumbing too. Of course, if desired, you can always find flaws. But before writing negative reviews, think about whether you would have been able to achieve such an effect and in what period of time. I am very happy! The prices for cleaning are quite adequate. Thanks for the dry cleaning of the sofa to Valery, for the cleaning to Natalia and Irina!!! And I honestly can't imagine who writes such negative reviews about the company. I chose this particular company on the recommendation of a friend who has been contacting her for several years. And I did not lose!
See original · Русский
May 19, 2024
I have used the services of this company many times. At first, everything was fine. Problems have started since the beginning of this year. The cleaner just didn't show up. After that, they did not use the company's services for some time, but after moving to another apartment, they decided to order again.The cleaner did not arrive again, there was no warning from the company. We agreed to postpone it to the next day (we offered any time after lunch). The next day, of course, no one came again. At the same time, they said on the phone that it was the most responsible cleaner and they do not know how it happened) They promised free cleaning and that the management will contact you on working days. As a result, from the third time, the cleaner still came and cleaned up. And on working days during the week, no one contacted us. There is a feeling that the company is in a mess or they have such an attitude towards customers. The technical support only says that we will give the information and contact you. You spend time on these conversations, you adjust, and then no one comes. If you use the services of the same cleaners, then in general it is OK.
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4
1
July 31, 2024
At first, the cleaner tried to immediately dilute the additional payment.
Then I removed the expensive coating on the tile with some aggressive detergents (when it was possible to simply treat the grease with a solvent).
Then I wrote a complaint about the service and do you know how they contacted me in response? We sent an email to evaluate the work of technical support.
I went into the office, everything was empty, there were no letters, no one called the phone. I clicked on the link to evaluate the work of technical support, a white screen from all browsers.
Excellent service, not a foot more.
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4
1
August 10, 2024
I ordered cleaning after the tenant for the first time, apparently, and the last time. Quiet horror! 🥲 "Complex" cleaning 1-ears 31.5 sq. m. m cost 285p. The manager said that it would be about 6 o'clock in time. Nice girl Oksana said she could do it in 3 hours. And still "coped"! After she left at 12, I rolled up my sleeves and cleaned myself until the evening. The photos will speak for themselves. At first I didn't take pictures, but then I couldn't stand it anymore! Neither the stove, nor the extractor hood, nor the kitchen facades, nor the window frames are washed, there are dust clumps under the bed! But she managed to ruin the fittings in the kitchen by dripping lye. There are spots left. And smeared black shoe polish on the white inside of the closet. It does not wash off.
There are no complaints about wet cleaning of the sofa and mattress. Thanks to the man!
Resume: I do not recommend this company.
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2
January 5
Very good company. The cleaners are professionals in their field, the work is done clearly and competently.
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June 14, 2024
It's better to find another cleaning company.
Of the advantages: low price (for basic cleaning in a 3-room apartment 120 rubles)
Among the disadvantages: they do not interact with you in any way as a client, they do not call, they do not warn you about anything, they do not explain anything.
The cleaners have only a mop and a bucket, the rest is for an additional fee.
I ordered it twice - both times the cleaners were late without warning.
Once the cleaners were very normal, the second time very polite - apparently, as luck would have it.
Both times, the cleaners cheated during cleaning
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1
August 23, 2024
This is not cleaning. 08/23/2024-108786 order number.
They're just terrible workers. One thank you was adequate, and the other was rude to me! her slogan "you didn't order a general cleaning!" is my answer, you don't have that on your website!. They came to wave a rag in general.
Dry cleaning of the sofa with 4 seats + pillows took 20 minutes. And the man was about to leave. After my indignation, they washed for another 30 minutes.
The two girls who washed the apartment washed everything terribly. The floors remained dirty. He asked, "was it cleaned under the Sofa?" - Yes. After leaving, I looked under the sofa and there was a sock. Draw your own conclusions.
The windows were washed well.
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1
August 30, 2024
Never contact this company!!!
I ordered cleaning. And not only was the cleaning not done, but the vacuum cleaner was also broken!!! Almost a new vacuum cleaner, I had it for 3 months! They refused to repair it, there are no spare parts for it. They refused to pay anything either! And in the end, I paid the money and was left without cleaning and without a vacuum cleaner!!!
And when I started to figure it out, I found that none of me suffered from the "cleaning" of a clean whale!
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2
June 3, 2024
The apartment was repaired remotely, a month before arrival, we decided to order cleaning to get rid of construction dust and additionally took the cleaning of the kitchen set. They asked for a very long time and in detail what is included in the cleaning after repair by default and what needs to be ordered additionally, since they wanted to come to the cleanest apartment possible and no longer waste their time. Relatives were allowed into the apartment of the cleaners, they did not accept work, they just closed the doors after cleaning. Upon arrival a month later, we found that all the wallpaper in the construction dust was still there, although we were assured that the dust was removed with a mop, the hob was simply wiped with a damp cloth as if, although there was a layer of old fat (we wanted to pay for it separately, but we were assured that this is included in the price). The traces of duct tape from the doors were not washed and, most of all, they did not even wipe the dust on the tops of the doors, there was just a finger thick construction dust!!! We paid 300 rubles for such cleaning. Moreover, a week later, it was found out from relatives that, it turns out, the cleaners forgot to take the payment, and the relatives thought that everything had already been paid for. We, as conscientious people, contacted the company ourselves and reported the error, and paid for everything. Upon arrival, we realized that it was in vain. As in other reviews, when trying to solve the problem, employees referred to the management, said they would contact us, but as a result, until we wrote again, no messages were received. In the end, all we were told was "what cleaning claims might be in a month." I agree that if it was a regular cleaning, then of course. But the cleaning was after repair, its essence was to get rid of construction debris and traces, but this was not done. The most unpleasant thing was that the company's employees conducted the dialogue very aggressively, as if constantly trying to make fools of us. I see that here, too, the responses to negative reviews are very emotional for business correspondence. I recommend that the company's managers work with their employees to work out claims.
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4
1
December 11, 2024
Disgusting service! On the first day, the cleaner arrived without detergents, although the front of work was discussed in detail! On the second day, she didn't pick up the phone at all and didn't show up.
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1
August 19, 2024
Terrible cleaning, I do not advise anyone, the toilet was ruined, there are no funds, you discuss one thing when ordering, they come without equipment and do not do the job. 3 employees were sent, they could not clean normally already in a clean kitchen. You stand with an employee and help with the cleaning. There are no funds, clean rags, too, and even more gloves. It's better to clean it yourself, it will be cheaper than fixing the work of this company later.
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1
August 15, 2024
I ordered cleaning on the website a week ago. I described everything in detail in my wishes about additional work. There were also nuances in the choice of payment, in this regard, I want to note the work of the call center, manager and management: everything was decided promptly, customer-oriented, despite the nuances!!!The day before the cleaning, I contacted her to find out if everything was according to plan. On the appointed day at 8.58, the Cleaner already called me on the intercom, asking if I was at home to start cleaning. To make it clear, I had a general cleaning (with washing windows, doors, lockers, oven, refrigerator, stove, etc.). The cleaning lasted, attention!!!! 11 hours, two Cleaners worked as a result + dry cleaning of chairs, armchairs. This is about the time we expected based on the amount of work. The quality of the cleaning is good, I was satisfied with everything, but if you are a super perfectionist, you can always notice the nuances, especially after 11 hours of work, anyone could do something imperfectly (but well) from fatigue. However, I will definitely apply again!!!
Tenants live in the apartment and everything was greasy in the kitchen, the cabinets upstairs and downstairs were washed, the countertop, the floor, they even managed to wipe the ceiling. However, it was explained that the floor was washed from fat many times and directly scrubbed!
As a suggestion: the calculation of the cleaning time based on a pre-established work plan would like to be more accurate, at least within an hour before the start of cleaning.
As for the dry cleaning of chairs, the impressions are twofold.
Prices compared to other offers of individual clinkers and companies on other sites are normal and acceptable.
See original · Русский
June 6, 2024
The girls arrived without a vacuum cleaner, although it was included for an additional fee. They coped faster than stated, and we accepted the job, but after they left, it turned out that the floor was dirty, the windows were poorly washed, the sink was not washed, burnt food was left in the oven, and there were a lot of crumbs under the sofa.
We paid 300+ rubles for cleaning, and received a 40% discount on the next cleaning as compensation.
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1
February 19, 2024
I do not recommend contacting this company. They sent a cleaner who damaged an expensive item. After the discovery, the "clean whale" was sent to deal directly with the cleaner, although the company is an intermediary between the client and the cliner. Since it was not possible to negotiate with the cliner personally, it was necessary to "force" the clean whale to participate, precisely to force, because they were very reluctant to participate in the process of solving the problem: they did everything slowly, did not comply agreements, etc. Conclusion: contact cleaning agencies with a normal attitude towards your Client.
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3
2
June 30, 2024
There was a supportive cleaning of the 3-room apartment. Veronica the cleaner. Everything is clean, tidy, and the kitchen is like after a general meeting. Thank you very much
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December 27, 2023
I ordered a comprehensive cleaning in July 2023 in Minsk.
- the cleaning girl almost left without washing the hood, although it was paid for. She forgot \_(ツ)_/
- deep scratches from the scraper were found on the stove and on the hood
- I wrote a review to the company, attached photos
- there is no reaction from the company. none at all. Unfortunately, at that moment I did not have time to find out for a long time and seek justice.
I won't order any more. Before that, I used the services of Get Clean - there have never been such joints. I will not apply anymore.
It has been quite a long time, I have eliminated the damage to property on my own.
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2
January 4, 2024
I ordered the cleaning of a 2-room apartment, plus I additionally paid for the oven and extractor hood.For 100 rubles.I've had some vacuuming done.Batteries, tiles in the bathroom, kitchen may have been wiped with a wet napkin.They didn't even touch the hood, but they wiped the oven.I can describe for a long time what was not done.And as a result, the cleaners are equipped with 2 sponges, 2 napkins and two cheap products.There was no declared professional cleaning.The first cleaner came back to me twice, did nothing and ran away.And the second one is on the trail.the day was sent to me so as not to return the money.The girl tried, but there will be no high-quality cleaning with sponges and napkins without professional devices and tools.The conclusion is that time, money, and nerves were wasted.I do not recommend anyone to contact this company, all the stated promises are a hoax.
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3
2
August 3, 2024
Unfortunately, I have never seen such cleaning for 250 rubles, detergents, pemolux, I thought they would come with chemical.specialized products!Well, the photos will speak for themselves! Even azelita was pitied for 7 rubles and the girl asked for gloves)Well, for 250 rubles it was possible to allocate!
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1
December 31, 2024
Don't even think about applying here. If you're unlucky and something goes wrong, no one will care.
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2
May 21, 2024
The cleaning was done by a nice girl Anya, we had a great conversation and the cleaning was done well. I advise everyone!!!
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April 7, 2023
We bought an apartment in new buildings and ordered cleaning on the same day, after cleaning in the confusion everything was checked, it seemed clean, no claims were made, we paid for the service, went home, tired wildly, the next day a surprise awaited, the outlet was torn out by a vacuum cleaner, and this was confirmed by an electrician, just with meat, acrylic bathtub, new, the whole thing is scratched, it can be seen that they rubbed it with unsuitable sponges, they did not clean it under the bathroom and the "screen" is covered in dust. As a result, I paid for the cleaning, and they did twice as much damage to me, in general, in upset feelings and in shock. I didn't expect this
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3
1
August 11, 2023
I have used the services of this company twice. I was satisfied both times; everything glitters and sparkles. Quickly, efficiently. Pleasant, tactful workers.
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1
April 14, 2023
Good afternoon!
I leave a review about the work of this company.
We applied on the recommendation, the application was accepted through the website.
They said 2 employees would come to clean, with their own detergents.
As a result, in the evening, after cleaning, they called and confronted the fact that 1 employee would arrive.
a friendly girl Natalia arrived, with a minimum set of funds.
There is a universal detergent that was used to wash the entire apartment. I have 7 funds in my arsenal for each type of work! And here everything is one, I was very surprised! And when the usual lime drops could not be washed off, they had to take out their precious jars.
They also ordered to wash the refrigerator, there is a white table in the kitchen, made of solid beech. When I returned home, I saw that everything from the refrigerator was unloaded on the table and the tablecloth was removed, which can be washed. I probably thought that the restoration of the table is cheaper than washing the tablecloth.
We ordered to wash the windows, after Natalia left, it turned out that the gate in one window was not washed. Saying that I couldn't get it, I didn't raise the issue of putting washed masks in the windows. I finished everything myself.
Natalia tried very hard. The windows and cupboards were well washed, the floors were washed by hand on my knees. Of course, it's hard to cope with such a volume of work alone, but there are nuances. I'm writing to let everyone know.
I don't recommend Dann's company. I won't apply anymore.
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4
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August 24, 2023
We arrived on time. They cleaned very cleanly. We managed even earlier. The staff is very polite. I will order more. All the chemistry was just theirs. I recommend this particular company
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1
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October 29, 2022
I used the services of this cleaning company for the first time. It was necessary to remove a one-room apartment, in which there was practically no furniture and there were absolutely no things. The cleaner couldn't even handle that. The crumbs were lying on the countertop, and they remained lying. There were crumbs in the first drawer of the kitchen cabinets that came out. The refrigerator was washed by me before cleaning, the refrigerator doors were carefully left open to avoid the appearance of an unpleasant smell, so the cleaner even managed to close it. There are several small carpets in the apartment. I indicated in the order the need for a vacuum cleaner, so the cleaner probably turned out to be a toy, because it fit into a briefcase. As a result, the carpets remained dirty, and this is for 17 additional rubles! There are streaks on the floor, streaks on the mirror, the plumbing is all stained. I have never spent 135 rubles so stupidly in my life. I will never recommend this company to anyone and I will not use the services myself anymore.
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April 9, 2023
Andrey helped us with the cleaning, tried very hard, perfectly washed the windows, the balcony, cleaned the apartment. We were very worried that I tried and didn't eat all day, the cleaning was long and thorough, we are very satisfied.
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2
June 16, 2023
I have to give such an assessment to the cleaning company now! I ordered cleaning in April and was very pleased. I decided to order a kitchen cleaning, placed an order on 06.06 and that's it, from now on, silence from the company. Unfortunately, I forgot about cleaning, because NO ONE reminded me the day before (no call, no SMS, no email message). I left for work in the morning and now the phone starts to break, messages come to Viber, saying where to go and the cleaner has arrived. As a result, I was made guilty, forced to pay a fine of 15 rubles. Let your managers pay fines for such work! A service bomb! Shame on you! I feel sorry for the cleaner who came to an unconfirmed order ((((
The mood is ruined as much as possible!
This is the answer of a company that values neither the customer nor the employee! Such responses to negative reviews are very useful for your potential customers to really make the right choice and use the services of competitors. After all, in any situation, only the CLIENT will be to blame!
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4
6
April 1, 2023
A convenient website, you can easily calculate the cost of cleaning and place an order. We are always satisfied with the quality of our work. Good and fast support service.
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1
January 22, 2024
We ordered cleaning before the new year, put the price tag x2 and still haven't washed properly, all the walls are dirty, they don't get in touch.
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3
1
August 21, 2021
I have been using the services of clearing companies for a long time. I decided to choose a clean whale according to the Priorbank bonus program. When choosing services on the site, the cost of cleaning seemed quite adequate and market-oriented. But by the end of the cleaning itself, the cost began to rise, as the workers did not fit into the allotted time. I have always believed that the payment is for the amount of work, which is quite easy to determine at the beginning. Well, or discuss the increase in cost, if during the cleaning the complexity or volume of work that cannot be seen at the beginning is revealed. But everyone's speed is different, with such motivation, the cleaners can specifically slow down. The quality of the work is also a minus. It turns out that cleaning the tile seams is not included in the work front, the top of the kitchen cabinets is also not included. That is, in fact, I had to pay the cost of general cleaning for the usual dust cleaning
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February 7, 2022
they praise everything very much, I want to note that they take a very responsible approach to personnel selection, which is very pleasing, there are also bonuses in the form of discounts for regular customers and you can choose a certain cleaner, in general, I like this cleaning company! Thank you for the cleanliness)
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5
2
March 5
Terrible service
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January 21, 2022
I do not recommend it to anyone.
Klinner was late, although they assure that they will arrive 10 minutes earlier. Well, all right.
A girl came with a tiny purse (in which neither a bucket nor a mop would fit). Naturally, without a vacuum cleaner (she refused our vacuum cleaner). Well ok.
As a result, the cleaning is just a nightmare. Dust, debris, and streaks are everywhere. In the photo, everything can be seen in all its glory.
After cleaning, I had to clean everything myself. What the girl was doing in our apartment for 4 hours is a mystery.
After the claims, they offered to redo it tomorrow. But is this the way out? We spent time counting on the result, and in the end we have to spend it again on redoing.
Thank you for at least getting the money back.
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December 10, 2021
I use the services of this company as needed. And it all depends on who comes, there were very good girls, but unfortunately they went to another place of work, and there was such a madam that she wanted to tear off an empty apartment like a three-piece. Fortunately, the incident has been resolved. They don't do a lot of work, but they warn you about it. The manager turned out to be a pleasant and calm girl. Most of the girls are very nice and nice come.
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2
December 4, 2023
This is not the first time I have used the services of this company. But today we were disappointed. I washed all the mirrors and floors
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December 16, 2022
I use the services regularly. It all depends on the cleaner who does the cleaning. But in general, I am always happy.
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August 28, 2024
Conscientiously and punctually.
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December 15, 2023
Some advantages. The girls are in their place. Everything is fast.
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1
March 9, 2024
Polite staff, high-quality cleaning
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1
March 23, 2024
Excellent service, high-quality cleaning!
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1
December 24, 2020
I decided to use cleaning services for the first time and did not regret it. There were only pleasant impressions from the moment of placing an order through a convenient website, where the cost of work until the cleaning itself will be immediately visible. I would like to express my personal gratitude to Elena, a professional in her field. I put the apartment in proper shape, it would seem in those places where there is nothing to help. Many thanks for finishing up to the last tile, despite the fact that the cleaning time has already been exceeded. 5 stars for Elena and the pure whale!
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April 8, 2024
The best cleaning company in the country!
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May 16, 2022
Sonya did a great job!
The complicated windows were perfectly washed, everything was cleaned up after itself! The rating is excellent!
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