We connected to the Internet and TV. The master came promptly and connected everything. That's where the advantages ended. There is no television over the Internet. After checking my Internet speed, it constantly jumps and does not pull far to the promised 25 Mbit/ s. For a month of work, you have to call every week, because there is no TV via cable. For some reason, all problems arise on weekends and during non-working hours. The service refuses to respond to my requests to go to the address and set up WI-FI and TV.
I have been using their services for almost a year. The Internet is terrible! They have constant problems with failures. I do not recommend this connection.
The Internet is terrible, it turns off when it wants, which makes it impossible to just do anything, and saport will not help in any way except "restart the march"
The Internet was turned off, the TV was left on, as the company offered a discount.
Television is better than the hall.
It's nice that they go to meet the client.
Terrible service. The Internet is disgusting. Employees don't know how to work with clients at all. I will never contact them. The Internet doesn't work, but you pay👎👎👎
The speed is terrible , but there would be no difference in speed. If only this wonderful Internet didn't crash 2-3 times a day. The question is , what is the money actually paid for?
It's good that I gave up the Internet. I was under such pressure that these are just the last connections. There is just Space TV and that's enough. And of course ZALA.
I will never advise you to connect to this provider, this is not the Internet, but a mockery, it reminds us of the time when we learned the Internet and turned on the cable from our home phone to the computer. Shame and shame
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Show business's response
tashasav4enko
Level 6 Local Expert
May 18, 2021
Excellent service! Everything was explained and told as clearly as possible, and the issue of renegotiation of the contract was promptly resolved. The staff is polite and friendly. Everything is fine))
If you want to plunge in and see where the Internet and television began, then you are here. This is not a level for modernity. Gentlemen "cosmonauts", something needs to be changed.
Everything is written in the complaint at 6 Krasnaya Street. For half an hour it was necessary to find out what could be done in 10 minutes. The leading specialist has too many ambitions, but there is no desire to find a way out of the current situation. The ignorance or unwillingness to help is surprising
Very big questions for employees!!! Inaccurate and contradictory information is given over the phone, and it is quite rude.
There are no complaints about the quality of television broadcasting, although CAM modules had to be changed several times.
But the Internet is intermittent, periodically requires a modem reboot.
the quality of the work performed on the installation of Digital channels is GOOD. but there is no setup, the operation of digital channels is disgusting, with 179 channels - 122 are configured according to the social package out of order and the broadcast is disgusting, slow, and I want to switch to COSMOS TV!
In general, the speed depends on the tariff plan, if you want to watch movies around the clock, pay more, if you need to work mainly with documents, the cheapest tariff plan will do.
A few years ago, we were fighting for customers. Now, when asked to conduct Internet and television, they say that if there were more people in your house, gather people and we will conduct it. !!!! And your employees don't want to at least throw advertisements in mailboxes in order to interest residents who have been suffering for years with Beltelecom? If anything, 17 Kolesnikova Street
The worst Internet , constant failures , turn off the Internet to themselves as a result , they answer that up to 2 days under the contract is the norm , technical support does not always work , the landline number is equipped with a bot that answers the information you can find on the website and resets the call
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Максим
Level 10 Local Expert
March 9, 2021
The quality of the Internet connection is just terrible (and that's putting it mildly), the TV is still working more or less normally. The quality of the work of the service staff is "no", everyone there just doesn't care about the customers and all their problems.I can say with full confidence that such a concept as customer orientation is simply unfamiliar to them. To terminate the contract or withdraw your money in the form of a balance from the account - these are still those "dancing with a tambourine", they dodge in every possible way, try to lead by the nose, etc. At the place of the Department of Finance.investigations and tax departments, I would pay close attention to this organization and conduct thorough unscheduled inspections.
I often blame the Internet, BUT when I looked at how the Internet works with friends, I realized that my space is super! We watch TV online, TV series without pre-downloading. Indeed, everything is learned in comparison. Everyone has failures, but never to make it critical!
I use it, but I guess my nerves are running out. The video signal quality for the TV is poor, and the Internet is also not always stable. You will call, if you can get through, of course, express your dissatisfaction and it seems to be working for a while. And sometimes, like today, they have a day off and the Internet has the same, it's just gone and that's it. There is no connection with the office, there is no Internet, and there is also no compensation.
I have been using their services since 1997. Then there was only terrestrial television. With an individual antenna on the roof. Well done so far. They keep up, keep up with the times. They are not lagging behind. Now I use the Internet and TV. A 5 GHz router and 2 TVs on the cards, which does not require an additional unit- all from one TV remote control. Comfortable
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Show business's response
Дарья Чу
Level 10 Local Expert
June 3, 2021
This provider has excellent techniques, but customer service is lame. But they try to help in non-standard situations. The office is pleasant and quite comfortable.
The staff is polite and adequate, my question was resolved quickly, although I do not understand at all why I have to go to some office to change the tariff plan. That's why there are 4 stars
Disgusting Internet service provider. The Internet disappears more often than you can imagine, the modem is old and not of the best quality, the prices are expensive.
Poor service in the office, constant reports of an accident and lack of Internet for several hours! To disconnect, you need to go to the office with a modem and wait for their specialist to come in 10 days to cut the wire in the apartment. The maintenance specialist kicked him to another table to fill out a document the size of 1 sheet and indifferently answered questions. On June 8, 2020, the Specialist was at table number 10.
Convenient location of the office - you can drive up from three directions)
A small but convenient office, friendly staff, fast service - in general, there was a pleasant impression of the office itself, in addition to the already existing positive experience of communicating with employees by phone and going home!
Terribly stupid support, absolutely helpless. Each subsequent master brands the previous one, but everything remains in the same place. They don't even know what kind of equipment the client has
The Internet is disgusting, to put it mildly! constantly disappearing! It is impossible to work or play! the stated speed is 100 MB. in fact, only 18-25 MB works. I've been waiting for a "specialist" for 9 days to turn off this... TV... I DO NOT RECOMMEND IT