Very bad! Darejani in Astana on Kabanbai Batyr Ave., disappointed. Before, if the portions were disappointing, then this time it's all together.
After dialing the working number of the restaurant, I talked with the receptionist, who in turn informed me about the availability of VIP cabins, but asked me to deposit 50% of the order for pre-order. I ask you to snobbish the administrator with a tablet or notepad, because she wrote the pre-order on some piece of paper. She consulted on food, I, in turn, noted that all cold appetizers and salads should be on the table at 12:45, and all guests (6-7 people) will be at exactly 13:00, she left a deposit, but did not receive prices according to the compiled menu. The administrator noted the time of 12:45 on paper, but in fact on the day of the event, nothing was ready, none of the waiters were informed that the VIP cabin was booked, there was no food on the table at 12:45, nor at 13:00, nor at 13:10, nor at 13:There was no 30. The work phone has not worked since the opening, calling another branch, they found a cell phone. They called from the moment of opening at about 11:30 to remind us about the reservation, yes, yes, yes, we are aware. At 13:07, a call from my boss asking where we should sit????, no one knows here...I call my work cell phone, they pick it up and offer to hand it to the waiter, I refuse, I ask the administrator to call the phone, who says that we did not call, what??? A call again from my boss, they don't bring us anything, should we order it ourselves?. One more call to the admin, only then she remembers and says that she forgot and everything is so messed up, runs to fix it and throws the phone.
Lunch at these guests before 14:00, due to the incompetence of the entire staff, all the guests were late for work!
Also, I would like to note separately that I wanted to write an angry review in the branded application of the abr+ restaurant chain, but there was no such function. Only when bonuses or payments are credited, that's all, then you won't find it if you want to add or add to it.
Adapted Georgian cuisine. Of course, we are not talking about any authenticity. This place is popular with employees of nearby companies and organizations.