Detmir
52 reviews
September 13, 2024
I've been to this store more than once, everything was always fine, but today for the first time my husband came to pick up an online order, not me. I don't know what kind of employees they were today, but my husband was extremely unhappy.
Firstly, he asked for help to search for goods in the online ordering sector twice from different employees and, without looking up from his phone, he was sent to look for himself, although they could have already helped. Secondly, the amount of payment turned out to be more than when registering in the application, it was lucky that there was not much difference, but the husband clarified why the price went higher if there was less in the order and the cashier said: "why didn't you warn right away?" I'm sorry, but about what? About the price as in the online store, so I did not collect the order from the shelves myself, but took the pre-placed order.
Have a conversation with the employees, please, because you don't want to solve this issue with dissatisfaction next time!
See original · Русский
June 11, 2024
I do not recommend the store to visit! The store strongly resembles a wholesale warehouse, a lot of boxes and various unpacked products are in the places of approach to the goods, everything is barricaded, as a result of which it is difficult to approach the shelves with toys and other products! Sellers are in a state of mild "hibernation", do not understand what they want from them, disorientate where the product is located, or say that there is no such product at all, but, lo and behold, it stands in a completely different place! There are a lot of consultants hanging around , but during my two-hour stay in the store, no one came up to me and offered help. It's a separate story if you need to pick up an online order in this store! It was June 8, two hours before the store closed. There was an incomprehensible queue at the checkout, murmuring dissatisfied exclamations about the denial of service on cards and the lack of Internet. Forty minutes before closing, I also came to the cashier and heard the parable of the staff about the non-working cashier, the lack of Internet and, therefore, discounts on the promo code cannot be applied, but they can only serve for cash! But we were offered to wait, maybe everything will work! But no, we waited until closing time and went home without much slurping.... We were offered to try our luck by coming back to the store tomorrow!!!! A sad story.... After such a "super maintenance", I will bypass this store! Although the network itself is not bad, there are toys, for example Chico and others, which in this network cost a lot of real money and are much cheaper than other sellers! And the stores of this chain differ in the level of customer service. We were on Dzerzhinsky Ave.- we liked everything: both the service and the order with the goods! But I do not recommend visiting Detmir in Minsk City.
See original · Русский
2
1
December 24, 2024
It's a complete horror.
We went to the website with my son...he chose the tops that he needed...She threw all this stuff into the online shopping cart, came to the store and asked me to sell exactly the 3 sets that my son had chosen. And they answered me: We don't have any consultants to help everyone. This is a self-service store...Go and look for what you need on the hall yourself. Is this normal???????
How do I find it if there are a whole bunch of models and they look similar?
To say that I'm in shock is an understatement.
See original · Русский
August 24, 2024
The staff leaves much to be desired. Seeking advice about a product that is sold there is regarded as a violation of "personal space", information can be obtained far from the first time, besides, sellers' consultations contradict each other. Not all the goods are displayed in the store window, although the website indicates that it is there.
See original · Русский
December 30, 2024
I don't know what the cons are, but the shopping center is beautiful, especially for children. The world found a Kinder New Year's series, bypassed 500 stores in Minsk, the only 2kinder in the whole city of 5 stars
See original · Русский
December 29, 2024
The goods cannot be found on the shelves with online orders, they are being taken out of the warehouse. They do not put the online order sheet in the shopping cart. Accordingly, when paying at the checkout, the full cost is calculated. When you don't pick it up yourself, the person doesn't know that the sheet must be enclosed. When you have a question at the checkout: why is the price high, the order is much lower and you show the order on your phone. they answer - because.
See original · Русский
December 1, 2023
My husband and I decided to go to this detmir once, because the convenient location of the shopping center and now we constantly go there and make online orders. The store is large compared to other children's stores and clean. The goods are neatly on the shelves, the only thing is that it is not always possible to find the right price tag. But no matter how much I turned to the staff, they always helped me to suggest / indicate in a friendly way, very nice girls work. We make online orders often, because it is convenient to come and immediately pick up the necessary things / toys. They collected it with us a couple of times, but we treated it with understanding, it is clear that there are not enough staff and employees are torn into many responsibilities. The assortment is large, there are so many interesting games for children.
See original · Русский
March 23, 2024
My husband and I came to buy goods for my daughter and I was very upset by the work of sales consultants, since we will be parents for the first time, I tried to clarify some questions, but I was faced with an absolute lack of desire to work. 1 Question was: tell me where you can find vests and sliders, we found only bodysuits and slips in the hall, the girl sent us to the diaper department, as it turned out later, they are not in the store's assortment at all. 2 The question was: I needed a diaper cocoon, I couldn't find it in the assortment of the store, I run for a consultant to look at the warehouse, she sipped energy drink, without even looking at the stock availability, said that they don't have this at all and it doesn't happen! This confused me, I go to the site, look for this diaper and see that it is available according to the application, I ask another consultant to help me, as a result, another girl brought this diaper from the warehouse. 3 question: we found a jumpsuit for a baby, but for a boy, we also needed one for a girl, I ask the seller where to find the same one for a girl, because I found that combo by chance in another department, the girl, laying out toys, waved her hand towards clothes for a girl and literally said: "there somewhere look for it." To be honest, this attitude towards customers was very upset, given that it is already hard to walk at 9 months of pregnancy. We came to buy for a fairly large amount, well, take you to help customers find the right product / size and so on, but the complete disregard on the part of the employees upset them, maybe they don't get a percentage of sales and then it's clear why they are not interested in sales.
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4
November 20, 2024
The store itself is large, the selection of toys, baby food, diapers is wonderful. But the store's employees are not always tactful, sometimes rude..
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January 1
I bought a toy in this store as a New Year's gift. The kit included batteries, which, unfortunately, turned out to be inoperable. The employee checked the toy with other batteries, and it worked, but when I asked to leave these batteries in the toy, they refused me. They said that I should buy new ones myself, as it was "not their fault."
On the one hand, I understand that the batteries could have run out earlier, but the fact that the product must be equipped with working batteries, and in fact it is not so unpleasant. It turns out that the responsibility for the completeness and quality of the packaging is shifted to the buyer.
I was disappointed that instead of solving the problem, they only offered to buy batteries (they are not cheap) additionally. This attitude towards the client causes dissatisfaction. I recommend that you reconsider your approach to customer interaction and customer service.
See original · Русский
January 15
Not the best detmir. Not a big one. Where it's not a convenient place to pick up orders, everything is usually thrown away, it's hard to find something.
See original · Русский
June 8, 2024
The whole store is always in some kind of boxes. It is impossible to drive with a stroller, you need to go around half the store. Yesterday we came for an order, as a result, nothing worked, for some reason they could not issue orders, the terminals just to pay for goods did not work.
The staff pretended that this was how it should be, and no apologies for the situation.
We love detmir for its assortment and products, but such things are very unpleasant, we don't want to go to this store anymore.
See original · Русский
November 16, 2023
A large selection of children's products. Experienced and responsive staff, ready to help in the selection and search of goods. However, the number of employees is not enough, they are torn between the cash register, orders and customer service
See original · Русский
December 4, 2024
They came to pick up an online order, as a result it was not on the shelves, the employee tried to find it, but even she did not succeed, she had to assemble a new one, the staff of course limps
See original · Русский
September 23, 2023
The store is a disappointment. Of the whole network, probably the most terrible. There are many price tags not to be found, sellers and administrators too.
Sometimes the cards don't work, then there are problems with the discount, and the formation of orders is generally a separate story. They collect them incorrectly, then they will not put the right things, then they will put someone else's that you did not order, but they cannot find the order on the shelves because the goods were lost...
At the checkout, young girls who work very slowly, can not answer questions, there are no administrators, because they have gone somewhere))))) As a result, today I counted a queue of 13 people, in which people evaporated, because it is also terribly stuffy there.
Dear ones, take an example from the employees of the Detsky Mir store at least in the Ocean shopping center or the Sputnik shopping center of the city of Molodechno. It's always nice to go there and buy what you need, the price tags are in place, there were no problems with orders.
I won't make any more orders here.
See original · Русский
7
May 17, 2024
The staff is such a thing, from the word at all!
I made an order through the app, I look at it not moving, I went to the store thinking that they had a big load there. But, no!!! Someone walks around the hall and talks on the phone about their personal topics, someone just walks back and forth. There are always a lot of boxes of goods in the hall.
Plus, only in network promotions.
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2
February 28, 2024
There are always queues, slow cashiers, some kind of dancing with these discount cards. I've never seen worse service. I've been to Expobel, everything is perfect there. there is not enough head here, the student girls are always sleepy and somewhere they are cooling off. and we all stand in line and sweat, and it happens every time.
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2
January 7, 2024
Good promotions with affordable prices for Belarusians, except for toys, hygiene products, clothing, shoes, sporting goods, books, board games are available.
See original · Русский
February 5, 2024
There are constant queues at the checkout. You need to look for consultants in the store, and if you find them, then it's not a fact that they will help - they don't know the product at all. You can't get around the store with a stroller. Many aisles are littered with goods. There's no way to get to diapers at all.
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2
February 6, 2024
The selection of goods is not bad. Minus a star for the online store. They write that the product is ready for delivery automatically when the time I have chosen comes, although in fact employees may not have time to collect it yet.
See original · Русский
June 8, 2024
They came for the goods ordered through the application, their program is frozen, it is impossible to use the card.The promo code does not pass for cash.We stood for 30 minutes. Nothing is hanging off, the child is in tears!
See original · Русский
March 21, 2024
A mess, they promised the child a gift, ordered through an online store, the assembly did not move, came personally to the store- as a result, it turned out that there was no product, an application error, no one even apologized
See original · Русский
1
September 7, 2024
Awful. The seller could not find the product in the store, it was written on the website that it was in stock, and not in one copy. Also, the second product was missing, I came specifically for them and checked availability in advance.
See original · Русский
August 30, 2024
Prices differ from Moscow, Moscow is cheaper.
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June 18, 2024
It's dirty, the goods are scattered, the sellers are slow, there were no consultants in the hall, the impressions are the most terrible...I haven't seen this for a long time😔
See original · Русский
May 20, 2024
There are no sellers, the goods are lying around in the middle of the hall. No one can help you find the product. The seller's call does not work.
See original · Русский
November 15, 2023
I love to come with my daughter, the design and assortment are excellent, the staff is polite
See original · Русский
November 18, 2023
We made an online order for this store 2 times. When ordering, everything was always in stock, in fact, orders were not fully collected twice. We ordered cyber at a discount, we also had to buy it in another store for 20 rubles more expensive. I would like to hope that this is not the policy of the management, luring discounts to the store when ordering online. The administrator who worked on 18.11.2023 does not want to solve the issues. I recommend the management to take a closer look.
I do not advise from the word at all.
See original · Русский
September 25, 2023
There are no consultants in the hall. When ordering through an online store, first there is in stock, and then sorry there is not. The worst online and offline service store in the last year
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5
February 26, 2023
A huge store, the selection of toys is also huge, there is enough space between the rows, you can choose a toy for any budget!!!
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1
1
January 9, 2023
A great new Detsky Mir store. Spacious, clean. A good assortment, complete order on the shelves - price tags and availability of goods.
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1
1
April 30, 2023
Convenient location, the store is in order, everything is in its place in size, beautiful, neat.
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2
June 24, 2024
The largest selection of all children's worlds.
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June 17, 2024
There was a collective farm store and. The attitude towards consumers is like in the village!!!
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November 20, 2023
A large store. There are a lot of products for children. A huge variety of toys of all possible types
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March 22, 2024
The choice is good, but the sellers...How the first day works
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1
March 2, 2024
Favorite store. There are always discounts and promotions.
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May 29, 2024
The service leaves much to be desired
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February 12, 2024
Compared to the Russian Federation, there is very little choice and there are really no stocks
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August 18, 2023
Slow service, if there is a queue, one cash register is open, employees bicker
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4
March 5, 2023
Minus that on the 3rd floor, as well as a large selection, more or less adequate prices
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1
1
September 24, 2023
- Why do you spend so much time in Detmir? Can't decide on a product choice?
- No, it's just that one cashier works for the whole store)))
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4
February 21, 2023
A great kids store with good discounts!
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1
1
February 3, 2023
A new shopping mall with few people in it yet. Great store
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1
1
March 14, 2024
A good store
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January 12
Everything's fine
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October 12, 2023
Employees can't find orders for about an hour, come for an order a day before your business
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1
October 3, 2023
There is not a single cashier :(
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1
April 9, 2023
Great kids store!
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1
December 20, 2023
It's all right
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