The worst TC I've ever worked with.
1. When picking up the cargo, if the courier does not find you or does not see the finished cargo, or if someone in the territory who is not related to your company tells him that there is no cargo, he can just hoot without even calling. But they like to call on the fence of those goods that have been taken away for a long time.
2. Deliveries are always delayed, postponed allegedly due to heavy workload, without notifying the customer. On their own delivery schedule in 3 days. Nobody cares about the day.
3. No cargo tracking, only correspondence with the manager in Viber, it is impossible to get through by phone.
4. Do not expect any respectful attitude towards you as a sender or recipient, no one cares about you and there is no way to call you. For all the joints, of which there were dozens, you will not even receive an apology, let alone a desire to solve the problem.
I am horrified by the negligent attitude towards the client, it's easy to say. Why didn't I think to read the reviews right away about this so-called "delivery service", this is my fault, of course, if I had read everything that is written about them, I would never have turned to them. They were supposed to deliver on Friday, but the courier left for a locality whose name is identical to mine, but only in another area. Why then do they ask for the exact address when ordering, if they still send the courier anywhere!? On Saturday, the courier called at 23.00, he says, they say it's a long drive to you, I'm not going, it's terrible, of course, on Sunday their delivery did not go, and on Monday (today) they promised, they didn't swear, that they would definitely bring and my address would be the first on the route, and what do you think, Have you brought it!? No, of course, the courier called and said that due to the weather conditions, they say the car did not go, but outside, for a moment, the weather is fine. What kind of Sharashkin's office is, we can only guess. And I just don't want to leave it, I will write a consumer complaint, such a company has no place in the market.
I didn't even think that this could happen. I ordered a barbecue from a Minsk company, and they will deliver it through this company. When agreeing on the day of delivery, it was indicated within three days. Which is no longer fun if you have a working day, it is unclear how and for how long to ask for time off. And the barbecue was supposed to be brought to the cottage. The road takes time, you know. As a result, I gave up for two days. And what do you think, every morning began with the postponement of the delivery day. They were supposed to deliver Friday-Saturday, as a result, with a scandal (on my part), they brought it only on Tuesday, and every day they swore that everything would be tomorrow.....My husband spent the night at the cottage at first, then went back and forth every morning. As a result, they gave a discount for delivery, on our side a supply of burnt firewood (it was cold enough) for five days, money for riding back and forth, and even for medicines, because my husband caught a cold and a lot of our nerves were spent with him. Of the advantages, the delivery price for bulky cargo is 60 rubles. and a fairly polite and patient driver. Voros, how do I get the cargo if the person is working? They wouldn't let me go at my job for that many days. It's good that my husband has a shift method.
The delivery is just DISGUSTING, to say nothing, the dispatcher feels like they are playing cards all day long at work, because getting through to them, as to the mayor, is still an achievement! They probably do not have communications with drivers at all, because you tell them a certain time at which you will be at home after work, ask them to warn the driver, leave a note in the application at least about the approximate time, as a result, the driver is absolutely not aware... Who goes to the forest - who goes for firewood! In my case, the delivery is postponed from Saturday every day, today is already Thursday and most likely it is postponed again, because it is impossible to reach the dispatchers. Because the driver was not warned again and he can only be with me AT 3 A.M.! Are you sitting there making fun of people? You have to call the drivers yourself and try to negotiate, because the dispatchers apparently do not want to pick up the phone when you try to call them from morning to lunch!!! Where are your delivery rules for at least 3 days? Or do you think that you are the only ones working there, and everyone else is sitting at home, beating their ears and waiting only for you sunshine? Because of this delivery, I just lost a lot of nerves, plus 3 working days, I wrote at my own expense, of course, payment for 3 days and a piece of the bonus minus the salary! That you will return this money to me? It's just tin! I appeal to the authorities of this courier service, you either work according to your own rules, or stop your activities, it's better than dealing with you!!!
I am extremely dissatisfied with the work of this service. We ordered a trampoline in OMA, they deliver it through this service. The delivery was supposed to be within three days. The store provided the goods to the delivery service on 08.07. However, a specialist from the delivery service called me to coordinate the time only on 11.07. (already disrupting the delivery time), we agreed on 13.07., but on that day the trampoline did not arrive. After repeated attempts to call the dispatcher, we found out that the delivery would only be on 16.07. They did not notify me in advance about the postponement of the delivery. As a result, the children waited all day for the trampoline, which was a birthday present.
Judging by the reviews, it is unlikely that we will wait for him on 16.07.
I do not advise using this delivery service.
This is the first time I've encountered such irresponsibility! I ordered the goods and the seller used the services of these people. No one warned me about the day and time of delivery! I have a one-year-old daughter who sleeps in the morning, I'm with her. Our morning started at 9:00 with a bursting intercom. The courier arrived. There was a missed call on the phone, 10 minutes before he arrived.
No one cared if I was going to be home at all, let alone at other times. After he left, a girl called, asking if the courier had reached me and if I had picked up the goods.
My question is, "why wasn't the delivery notified in advance"? It was ignored.
A terrible approach! There is absolutely no customer orientation! I don't advise anyone!!!
The parcel was sent to me by this delivery service. It was agreed with the sender that delivery was needed on Wednesday, because that day was free. So the sender did, ordered delivery on Wednesday. And what do you think? I'm sitting waiting, on Wednesday, in the middle of the day, an SMS arrives: "your parcel will be delivered on Thursday!" And a phone number for communication. I called the sender back to make sure that the day and date were specified correctly, the sender indicated everything correctly. I called the phone number that was in the SMS 10 times, if not more. I found another phone number on the official website, I also called to find out why, the answer is 0. I even left requests for them to call me back, no one called me back either. A DISGUSTING TRANSPORTATION COMPANY. After reading the reviews of others here, I was convinced of this once again..
cons: they promise delivery for "tomorrow" but this "tomorrow" is postponed to "tomorrow", it is difficult to get through, they do not always answer.
I have to wait for my order from a store that cooperates with this delivery service..
The terms of the contract were fulfilled with a delay, SMS messages about postponing delivery do not reach (from the Ministry of Emergency Situations, from MTS they reach, but from this delivery service they do not reach). The phone numbers and information on the delivery site are unreliable!
The goods still arrived, unharmed, the courier warned in advance!
I received an SMS that the goods would arrive tomorrow, I tried to call, find out what time, it was useless. I took it at work at my own expense (I lost my salary), the next day the girl called, said that she was postponed to tomorrow, without explaining the reason, the next day I received an SMS that the delivery was postponed again for two or three days. I don't have to go to work at all, and who will compensate me for the lost time and salary?
This is something terrible (I have not seen such a bestial attitude towards a client anywhere. I received an SMS that will be delivered tomorrow and at the end of the room. I called that number all day and no one picked it up. I took a day off from work to stay at home all day. In the morning I started looking for other numbers on the Internet. I got through. And they tell me like they won't bring anything today. They'll be here tomorrow. Seriously? Do you say that on the day of delivery? I do not advise contacting this office.
There's a terrible headmistress in this company. A woman who flatters her self-esteem and who does not care about customers and the rating of the company itself... They can easily increase the cost of delivery on far-fetched pretexts and then you can't prove anything to anyone.... It is a pity that in a fairly good and successful company, such an incompetent leader...
The doors, which they themselves promised to deliver on Saturday, well, at least on Sunday, were brought only on Tuesday, while the attempt to bring them on Monday ended in failure. Because of them, I had to drive 600 km, throw two days out of my life and strain my relatives. Calls are not answered, there is no feedback.
Good afternoon! This is the first time in my life that I have come across such an irresponsible and unprofessional approach to fulfilling my functional duties. 1. It is never possible to get through to the company. 2. Delivery is not carried out on time. 3. The staff does not have information about anything! 4. They call every day and every day and reschedule the promised delivery within three days for each subsequent day. 5. There is zero audibility when talking on the phone. It's hard to figure out what the dispatcher is talking about. 6. There is no system and explanations for the customer who decided to pick up the order himself after 4 days. 7. Employees do not even have information about where the order is located. The delivery address does not correspond to reality. You can write for a long time, but the rating of this company is not even "1". I do not advise you to seek the services of this organization, so as not to spoil your mood and expectation of the purchase!
I have never encountered a worse delivery. There are postponements of delivery dates every day. Disgusting attitude towards customers. The support service is generally a separate state with memorized phrases, there is never any specifics and understanding of what is happening there. I highly recommend not using this delivery service.
I bought an electric bike, the store works with this delivery service, it was scheduled for June 21, we will deliver an SMS on the 22-23, today we receive an SMS that is already nonsense on the 23rd, wait a month, no one answers the calls, called 5 numbers horror
We ordered the delivery of an air conditioner, they brought it without a reservation about time, calling saying I will be in half an hour, they brought it out of the car, they answered the request to help a woman carry 4 meters to the door, it's not our job to carry
A great place to deliver a parcel anywhere in the country. Ignorant girls will tell you everything and show you if you don't figure it out for yourself
It was delivered on Sunday at 7.00, without warning in advance, I did not hear the call. The next time was brought on Wednesday at 6.50, also without approval.
6.50!!! Carl!!!
Great guys, the work is clearly structured, everything is on time and at the stated addresses, I have been working with them for more than 5 years, everything is super. There are peak months, but that doesn't count.
Disgusting company. Dispatchers are unavailable, it is not possible to get through, delivery times are disrupted. 🤦🏼♀️ Quiet horror! 😵💫
The 4.4 rating is clearly screwed up.
There are no advantages, only disadvantages:
Delivery starts at 08.00. Moreover, in general, there should be an agreement from 10.00 a.m. delivery. The courier started hammering on the phone number at 6.25 am, and 30 minutes later he started hammering on another phone number that was left in the order. I can throw off the proofs and screenshots if there is suddenly a complaint about the review.
I have been cooperating with this organization for 7 years. Reliable, tactful. I recommend
See original · Русский
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артем соколов
Level 3 Local Expert
July 29
It's a terrible office. They postpone delivery for no good reason 4 days in advance, when you come to this office to pick up an order, it is in stock and no one will even touch it. The operators cannot explain why they will delay the order. After 1 call, they picked up the phone and threw it. It's terrible, I don't recommend it.
If you want to pay money for delivery, then spend the day adjusting to the courier, who still won't arrive on time, then this company is your choice!
It's strange that good stores still use their services.
Absolutely disgusting delivery. We used this company in the quality of delivery. As a result, we followed the driver to pick up our goods. "Great" job guys.
Some kind... She asked 4 times, "how do you work with us?", said as a legal entity, in response, "call there", asked for a number, but did not have time to finish - immediately hung up.
грубость водителей компенсируется ценами и клиентоориентированностью
крутая компания. давно на рынке. работают чутли не круглосуточно. возят везде
респект
Не плохая компания, но не без нюансов, косячат при доставках зачастую. Часть курьеров просто хамы (не все конечно), из за чего возникали проблемы с доставкой и даже отказы и жалобы от клиентов!
Довольно приятно иметь дело с ними, работают даже в не рабочие часы, во сколько бы не привезли товар, всегда приняли) молодцы) так держать)
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Виталий С.
Level 3 Local Expert
July 23
Terrible delivery service. Endless postponements of delivery. Managers do not know how to communicate with people at all, in the absence of arguments, they simply interrupt the conversation.
Не плохая организации, рекомендую!
Работаем с ними более 2-х лет, по доставке без проблем (товар приходит целый-клиенту)
Менеджеры иногда не корректно работают (но не все) не предупреждают заранее клиентов о доставке!!!(хотя мы это отмечаем в заявках!!!)
Служба доставки достойная внимания при поиске услуги. Работает по всей Беларуси. Внимательно ознакомьтесь с условиями доставки, чтобы избежать печальки если любимый фен или холодильник приехал не вчера..Сохраните в себе доброту и понимание, если девушка по телефону скажет немного подождать с доставкой и будет Вам радость! Я напишу, что ребята молодцы и стараются для каждого из нас! Спасибо за работу, буду обращаться вновь) С волшебным Рождеством, всех благ Вам и успехов!
Замечательная служба!!!! Добрые и отзывчивые менеджеры всегда готовы прийти на помощь своим любимым клиентам. В общем все молодцы в этой чудесной службе!
Раньше была неплохая компания. Последний год испортились окончательно.
Доставка может через два дня, может через неделю. И не позвонят, не предупредят. Ждите, может довезем(
Три поставки подряд перенос. Перед клиентами стыдно.
Все. Забыть и нервы не портить. Тем более есть другие хорошие компании.
Суппер организация!!! Все четко, вовремя, диспетчера очень вежливые,звонила на кануне доставки вечером, девочка очень вежливо, культурно все мне рассказала, объяснила условия их работы. Доставка была у меня на следующий день, в город Гродно, курьер Андре Мазуро, позвонил утром в указанное время диспетчером , если честно была удивлена, что диспетчера не обманули, вежливо и культурно, озвучил время доставки, но что удивительно дал не 3 часа, а интервал час. Перед приездом не посредственно на адрес набрал что едет ко мне и опять таки все очень вежливо, спокойно и культурно, что редко сейчас бывает. По приезду на адрес все доставил прямо в квартиру, подождал пока мы осмотрим товар, ни куда нас не торопил, были с мужем если честно удивлены, культуре курьера, опрятному виду и пунктуальности. Огромная благодарность курьеру Андрею Мазуро и девочке диспетчеру. Доставкой очень остались довольны!!! Так держать, успехов вашей компании и удачи!!!
Очень неприятный опыт произошёл с данной компанией.
Поменяли дату доставки по собственному желанию, предупреждать об этом не захотели. Извинений не было, просто по факту сказали, что, если хотите, привезем в другой день.
Очень странное отношение к своим клиентам, совершенно не рекомендую.